Northtown Toyota

Reviews

• CM

  Charonda Moore

  Aug 25, 2026
  1.0
  I bought my vehicle from Northtown Toyota in 2021 and have been disappointed year after year. The service is literally nonexistent atp. Every time I pull up with an issue with my vehicle , they turn me away. I have never felt like a valued customer EVER. The serviceman who walked up to my vehicle, looked at me like I did not belong there and wanted me to leave immediately. I’m never going back there. They have lost a loyal customer for life.
• RR

  Reggie

  Aug 24, 2026
  5.0
  Staff was very friendly and helpful walked out of there with a vehicle as well the dodge hornet has been my dream vehicle for a while now and mark Beasley helped me get it so thanks guys you're the best 👌 ps this was my fist time every buying a car and they made the experience smooth and effortless.
• CE

  Chris Escott

  Aug 18, 2026
  5.0
  Great experience at Northtown Toyota as always. Bought and leased my last 2 Tacomas there. I can't say enough good things about the team they've got, particularly Greg and Amanda. Both are pure professionals, very knowledgeable, and always a joy to deal with. I look forward to visiting them when I'm ready for my next Tacoma, thank you both!
• MJ

  Mary Jimerson

  Aug 14, 2026
  5.0
  I will give another 5 star for yesterday's visit my team was thorough and even booked a Uber since we did a recall fix on my car that was going to take a bit longer.Also they keep in good communication with you while working on your car and super respectful team always in my opinion really striving to make the visit a good one.
• KC

  Kevin C

  Aug 1, 2026
  1.0
  Miserable experience with the service department. I brought my 2024 Toyota Land Cruiser, with only 7,000 miles on it, in for a routine oil change and tire rotation. The moment I arrived—before anyone had performed any visual inspection of the vehicle—my service advisor informed me that I needed a $500 brake service. Let that sink in. He recommended a major brake service without anyone having looked at the brakes. When I challenged the recommendation, he claimed it was necessary because I "wasn't driving the truck enough." Apparently, he was able to diagnose the condition of my brakes from behind a service counter before anyone had even looked at the vehicle. I declined the service because there was absolutely nothing to support the recommendation. At best, the recommendation was deceptive. At worst, it suggests maintenance recommendations are being made before the condition of the vehicle is even known. If this is how routine maintenance is sold, customers should be asking a lot more questions before approving expensive repairs. I reported the incident to Toyota USA, which assured me my concerns would be forwarded to Northtown Toyota and that I would hear back within 48 hours. Unsurprisingly, I never received so much as a phone call or email. As a final insult, I was charged $185 for a wheel balance when all I requested was a tire rotation. I purchased my Land Cruiser from a different Toyota dealership because I trusted the Toyota brand. Experiences like this do far more damage to that trust than any mechanical problem ever could.