Northtown Mazda

Reviews

• CC

  Crystal

  1 day ago
  5.0
  I had a wonderful experience purchasing my new CX-5 from Northtown Mazda, and I was pleasantly surprised by how easy and enjoyable the entire experience was. Everyone I worked with was professional, knowledgeable, and helpful. Nikki genuinely cared and got me in touch with someone who could help. Alex was extremely understanding. Andrew made the financing portion easy and straightforward. Aaron Sanford was fantastic in helping me through the paperwork and was so knowledgeable in helping me get the car set up. I truly appreciate the time, patience, and kindness everyone showed me. I absolutely love my new 2026 Mazda CX-5 Premium Plus, and I’m so happy I chose Northtown Mazda. They really restored my faith in the car-buying experience! Thank you to the entire Northtown team for making this such a great experience. I would absolutely recommend them to anyone looking for a Mazda!
• AH

  Anitra Hill

  6 days ago
  5.0
  We had a great experience working with Joey at Mazda! He was friendly, professional, patient, and very knowledgeable throughout the entire process. He answered all of our questions, made sure we were comfortable with our decision, and never made us feel pressured or rushed. Joey made the car-buying experience smooth and stress-free from beginning to end. We truly appreciated his excellent customer service and would definitely recommend asking for Joey if you’re looking for a new vehicle!
• JW

  Jason Wolley

  Aug 22, 2026
  5.0
  Highly recommend this dealership! Brandan Brochey helped me figure out which version of the Mazda3 would work best for me and made the entire selection and buying process smooth and easy. Pleasant process for service at their facility as well. I primarily wanted a Mazda3 because I’d heard that Mazda vehicles in general provide a better level of quality and luxury details for the price point they sell for. And after 9 months of driving around I would back that notion up. Great durability and comfort for less cost. I’d recommend stopping by this dealership and checking it out for yourself!
• SA

  Safone Ahmed

  Aug 21, 2026
  1.0
  Extremely disappointing experience with North Town Mazda. I had an appointment to see a truck, and the dealership did not cancel the appointment or even have the courtesy to notify me that the vehicle had apparently been sold. I wasted my time, energy, and made the trip there expecting to see a vehicle that I had specifically scheduled an appointment for. What made the experience even worse was the lack of professionalism and communication. When I arrived, the salesperson couldn’t even give me a straight answer about whether the truck was actually sold. That is completely unacceptable. If a vehicle is sold, the customer with an appointment should be notified immediately—not left to show up and find out for themselves. Instead of taking responsibility for the situation, I felt like I was being pushed toward more expensive vehicles that weren’t necessarily better or what I was looking for. The attitude was also rude and dismissive. A dealership’s time is valuable, but so is the customer’s time. Basic communication and honesty should not be too much to expect. I came in ready to buy. Instead, North Town Mazda wasted my time and left me with a very poor impression of the dealership. If you have an appointment for a specific vehicle, I strongly recommend confirming that the vehicle is actually there before making the trip. Very disappointing customer service. I expected much better from a dealership of this size.
• JW

  J Williams

  Aug 15, 2026
  1.0
  On July 18, 2026 I placed a down payment on a Mazda3 sedan at Northtown Mazda of Amherst, NY. On July 20, 2026 I met with sales associate Aaron with a check. The same day I met with F&I manager Nicole and was offered a Zurich third-party warranty coverage at $3999+tax and a Ziebart Rust Protection Package at $799+ tax. I paid for both by card on same day. I decided to cancel both the Zurich contract as well as the Ziebart Rust protection package later on in the week. On Saturday, July 25, 2026 I walked into Northtown Mazda with a cancellation letter and forms all signed and dated. I was informed that Nicole was not there but the cancellation letter would be left on her desk. I was not offered any alternatives or help to process the cancellation. I called Northtown Mazda multiple times trying to get in touch with any one in finance with regard to cancelling the Zurich contract and the Ziebart Rust Protection Package. My calls kept being directed to full voicemail boxes to where I could not leave a message. On Friday, August 14, 2026 at 1:20 p.m. EST I received an email from Nicole and it contained the same Zurich cancellation form that I handed in 18 days ago requesting my signature. There was no mention of the Zeibart Rust Protection Package. This is the only time any attempt was made by Northtown Mazda of Amherst, NY to reach out to me. These are clear and obvious stalling tactics. I put in a dispute with my credit card for the amount paid to Northtown World Auto Companies. Northtown Mazda of Amherst, NY should have no issue with this since I handed in a signed and dated cancellation letter and forms on Saturday, July 25, 2026.

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