Northtown Mazda

Reviews

• LJ

  Lizzie Johnson

  Oct 7, 2026
  5.0
  Alex Schweigert was beyond helpful in finding me a vehicle I'm proud to call mine! Gave him just a few ideas of what I wanted and he 100% over delivered!! He and Nicole were extremely knowledgeable and respectful in talking me through the process as a first time buyer. Highly recommend seeing them when you're searching for your next vehicle!
• DN

  DJ Napora

  Oct 5, 2026
  5.0
  What an absolutely wonderful experience purchasing a new Mazda from Ms Madison at Northtown Mazda! I was greeted at the door by the manager and he personally introduced me to this great salesperson. She offered the test drive after listening to my needs, and worked on a deal good for both parties.1 hour is all it took for me to go home happy that I came here!
• SO

  sierra ostrowski

  Oct 3, 2026
  5.0
  Everyone I met was so nice and really supportive with me buying my first car! Aaron was extremely informative and patient. Even though they were busy they still made me feel like a priority and handled things very professionally. Nicole is also very great and is very easy to talk too! She has a great personality. I overall enjoyed the whole experience even though buying a new car can be tricky. I’m glad I had the right people to help me!
• KR

  Kristina Roustum

  Oct 1, 2026
  2.0
  I leased a brand-new 2026 vehicle from Northtown Mazda, and about five months later I started hearing a loud noise while driving. Around the same time, I also noticed that my gas seemed to drop by about a quarter of a tank overnight even though I hadn’t driven the car. I brought it in to have both issues looked at, and right from the beginning I felt like my concerns weren’t really being taken seriously. The employee taking my information seemed to already have her own opinion about the gas issue before anyone had even looked at the vehicle, and I felt pretty brushed off. After a few hours, I was told they didn’t notice a “wobbly feeling,” which confused me because I never said the vehicle felt wobbly, either verbally or in writing. My complaint was about a loud noise. I called to clarify that, and they told me they checked for the noise, so I went to pick the vehicle up. When I got in the car, the radio was turned up pretty loud, which honestly didn’t make much sense to me considering they were supposed to be listening for a noise. As soon as I drove it, the car still sounded horrible. I had my brother help me turn around and bring it right back, and I insisted that someone actually ride in the car with us. The next day, a different technician rode in the vehicle and heard the noise almost immediately. After that, the car was made a priority. It turned out to be a significant powertrain issue that required a specific technician, and the repair ended up taking about two weeks. I was given a rental during that time, which I appreciated, but the rental was worth significantly less than the vehicle I was still making lease payments on, so that was frustrating as well. When I finally got my vehicle back, I was told a full inspection had been done. Then I noticed that part of the back seat had been left removed (see photo). I was able to pop it back into place myself, but I question how thorough that final inspection really was. The vehicle does seem to be fixed now and sounds back to normal, which I’m thankful for. What frustrates me most is how persistent I had to be just to get the original problem taken seriously. If I had simply accepted the first answer and kept driving the car, I don’t know how long the issue would have gone on and what safety concerns could’ve caused. I understand that mechanical problems happen, even with new vehicles. My issue is more with how the situation was handled. In my opinion, the service felt rushed and sloppy, and I expected better communication and more attention to my concerns, especially with a brand-new leased vehicle.
• LC

  Lynnette Cholewka

  Sep 26, 2026
  5.0
  I love my new car! It is so unbelievably comfortable, I want to drive more! I was worried about driving my mom to appointments but she said it feels like her seat is hugging her back! The seats fold down so easily so my grandpup Bruno is so comfy on car rides! Joshua at Northtown Mazda was amazing. I really needed to work within my budget but wanted the all Black cx-30 preferred and he worked so hard to find me a new one and get it here! I did my research and Mazda has the most features and the best warranty along with reliability. I even went to Towne Mazda and Bob Johnson Mazda and no other dealership is offering the LIFETIME ENGINE WARRANTY and trying to work with you. Both managers I met with were amazing too! My neighbor just bought a new Jeep and she actually was jealous because she liked my Mazda so much better. If you need or want a new car, please ask for Joshua at Northtown Mazda and test drive their incredible cars at reasonably prices and amazing warranties!

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