Northtown Automotive Companies

Reviews

• KB

  Kayla Bishop

  Sep 29, 2026
  2.0
  I've bought two cars from nt, my mom being a customer for years refered me. The warranty department did me dirty and Instead of responding to me, and addressing my tictok comment, and message, they deleted what I had to say. I'll change my rating when they learn how to serve their customers. So I bought my 2021 Volkswagen Tiguan and shortly after my console stops working. Nbd, sucks I just got it and have no radio or navigation but it happens. Gets fixed. Great! About a month later I'm called by northtowns and told I'm due for warranty work. Cool! Free maintenance! I scheduled right then. I show up to my appointment and I'm told I owe around $5-600 for the tranny flush and fill. I tell them it's warranty work. They say its passed the covered period and if I want it done I have to pay.... But YALL CALLED ME TO SCEDULE IT?!?!? This was the nicest, most $$ car I have ever bought and I trusted y'all to take care of me. I paid more than I wanted for the car and was left paying out of pocket for the warranty work YALL SOLD ME ON! SHAME on y'all. You had an opportunity to make it right and regain a customer. But you tried to silence me instead. Please reach out.
• NR

  Nancy Racine

  Sep 28, 2026
  5.0
  I have to admit, they've been A1 in customer service & treated me so good.
• SW

  Sharon Onetto Walker

  Jul 4, 2026
  5.0
  Alway's a 5
• TM

  Treyon Mead

  Jun 16, 2026
  1.0
  Found at car the lot on Friday and got the numbers figured out. The wife came in Saturday and handled the financials for the vehicle. Was told there was an open recall on the Tahoe and it needed to be address, no problem. Salesman Ethan said he would be on touch when it was ready. Got the call yesterday, Monday, that the Tahoe was ready for pick up. We took our Mazda we bought from Northtown Mazda, which we loved, to CarMax to say good bye and go pick up the Tahoe. While the paperwork is being is being finalized, Ethan comes back and tells us he's having someone take back out the car because since they did the recall. The sensors needed to be reset for the inspection. So the Tahoe was not actually "ready." It wasn't even on the lot. Never seen it. When asking about a loaner or something to drive , since we have kids, all 70 cars were out already. So the wife got a ride home after she bought a car. When I called today, talked to the Sale Manager Bryan, it makes you understand why Ethan was so unsympathetic. They had the same degree of concern and caring. So we are still without a car looking to go rent one right now so we at least have something to handle our day to day priorities until this car surfaces. Will be updating.

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