Safelite AutoGlass

Reviews

• AB

  Ashley Butler

  4 days ago
  5.0
  Had a fine and dandy experience with my servicing! The actual time it took to replace was short, compared to the time waiting for the customers ahead of me. So don’t get nervous if they don’t pull your car in right away! Staff was courteous and there was no issue regarding my ignition interlock. I’m very happy with the results and grateful they could schedule my appointment in a timely manner.
• CC

  Cody

  5 days ago
  1.0
  Worst experience with a glass company I've had! Left glass all over my driveway and inside my cup holders and trash aswell. They also broke plastic off the passenger door of my car and have yet to reach out to me to make it right. Very unprofessional and will not be returning. Safe yourself the headache.
• PG

  Pamela Greagan

  Apr 30, 2026
  2.0
  I went to the shop 3 times. First time they said the replacement window was missing parts. The second time I was a few minutes late, due to a traffic backup and they said they had over booked themselves and they couldn’t get to my car. The third time they finally replaced the windshield but they didn’t check the wiper placement and the wipers were ending up off the window, both sides were not aligned! Next time I will ask Geico for a different repair shop.
• MD

  Mark DeCicco

  Apr 28, 2026
  1.0
  One tech eorked on my front windshield and broke my BACK windshield wiper. The subsequent technician agreed that it was THEIR technician that broke it. They refuse to fix it. Do not use this place for your glass needs. They are not a responsible business.
• PS

  Peter Stein

  Apr 27, 2026
  1.0
  I have been waiting for my window to be repaired under warranty for over 2 months at this point. I brought my car in originally back in February to have the regulator fixed. My window fell out of place within a week of the repair because they used a third party glass which supposedly doesn’t attach right. They agreed to fix it under warranty and replace the window. However, after bringing in my car over 6 times they kept ordering the same incompatible glass. In fact one time the manager even outright forgot about my appointment and forgot to order the part. After a lot of back and forth, over 2 weeks ago they finally agreed to replace the window with OEM glass but now they claim the glass is out of stock. Since I’ve been waiting over 2 months they should be doing everything to make this right… They promised to update me constantly but I’ve been getting nothing but the run around. These guys are incompetent, refuse to refund my money and now I’m out $1000 for the regulator and window with no repair in sight. I’ve attempted to contact the district manager and corporate over the course of the past month because their customer service is beyond unacceptable, I keep receiving promises of a call back but have heard nothing. Do the right thing and expedite my repair or refund my money! If you have a BMW, do not bring your car to these incompetent people!!! They will steal your money and leave you high and dry. I can’t use my drivers side window which is a major inconvenience or wash my car for fear of the window dropping out yet again. Where is the accountability?!

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