Destination Kia

Reviews

• LP

  Laura Pyburn

  1 day ago
  1.0
  I reached out to Destination Kia in March because I was interested in a specific 2027 Telluride they had on the lot at the time. I live in Tennessee but was going to drive the vehicle back since I have family in the area. I initially worked with Brian England, who said the specific vehicle I inquired about was no longer available. I spent at least 20 minutes on the phone with him sharing the specs I was looking for since they were extremely specific (trim, colors, specific package). A day or two later I got a follow up email asking if I was still interested, with links to vehicles that did not match any of the specs I shared. I gave that feedback, and his response was to ask me to send what I was looking for to him in writing. If I take 20 minutes out of my day to give you very detailed specs, I will absolutely not be sharing them again in writing or otherwise. If they wanted the sale he would have put all of that in my file or saved it somewhere. After that I found what I was looking for from a different dealer. At some point, a different sales person named Savahna started following up with me by phone and email. I told them 6 weeks ago in writing via email that I found a vehicle from another dealer and was no longer interested. I've still been getting multiple calls and emails a week. Their interest in making a sale would appear to only extend to spamming your phone and email, not to actually paying attention to you as a customer and what you're looking for. All it would have taken for this to be an ok interaction was literally any indication that they had paid attention to any of my responses to their questions.
• JM

  jay milstein

  2 days ago
  5.0
  I purchased a 2023 Kia Sportage from Destination Kia Aug 2025. After having the car for a month,I noticed some tears on the drivers seat, which were not apparent at buying inspection. Dave Miller, the manager, arranged to have it repaired. It is now almost a year and other tears occurred. Dave. Miller, again, made the arrangement for the repair. All transactions went smoothly. For me it was a unique experience not having a hassle resolving an issue. It is refreshing that this car dealership stands behind their sales. This has not always been my experience with dealerships over the past 65 years.
• DR

  Donna Reid

  Jul 2, 2026
  5.0
  Destination Kia in Albany , NY it was an AMAZING Experience! My niece and I were greeted by a host person as soon as we walked in! We addressed that we wanted to speak specifically with Amy and she was a recommendation from my daughter. My salesperson was AMY. Such a Professional, Thoughtful, Smart, Funny, Attentive to Detail, Kind & Caring person. We spoke with 2 different finance managers they were Great as well! Everyone was helpful without hesitation! The car was presented to me, i immediately loved it! It was Exactly what i wanted & more!!! My daughter just bought a Telluride a few days prior. She knew i was looking to trade and buy. She suggested Amy due to her experience being so Great! I 100% would recommend Amy to anyone i know looking for a Vehicle! 🤗
• LD

  Lenae Davis

  Jul 1, 2026
  1.0
  I have owned my used Kia since 2021, and unfortunately, I have had ongoing issues with this dealership’s service department ever since I purchased my vehicle. Since day one, I’ve dealt with recurring electrical issues, many of which I believe existed before I bought the car. Over the years, I’ve spent hundreds of dollars on repairs here, including nearly $400 for a diagnostic and simply having wires soldered together. Most recently, my heat and A/C stopped working due to an electrical issue that only a Kia dealership could repair. Before bringing my vehicle in, I had already run my own diagnostic, which pointed me in the direction of the problem. I scheduled my appointment four weeks in advance for July 1 and arrived at 7:45 a.m. as instructed. My car then sat for approximately four hours before anyone looked at it. During that time, I received no phone call, no update, and no explanation for the delay. Instead, I was sent an automated inspection report recommending over $5,500 in repairs. What was most frustrating wasn’t just the estimate. It was the complete lack of communication. No one called to explain the recommendations, discuss what was actually related to my original concern, or answer any questions. My brother and I repeatedly tried calling the service department throughout the day, but our calls either went unanswered or were routed back to an automated system. I eventually had to call the sales department just to find out the service department had already closed. Several of the recommendations also raised concerns for me. The report recommended replacing my battery for over $300 even though I replaced it about a year ago. It also recommended tire related work even though I recently replaced all four tires. On top of that, it stated my vehicle was one quart low on oil despite having an oil change and my fluids serviced at this same dealership only a few weeks earlier. If there were legitimate reasons for these recommendations, no one took the time to explain them. Being left without my vehicle all day, receiving a $5,500 estimate through an automated link with no explanation, and being unable to reach anyone in the service department is unacceptable. This has become a pattern every time I bring my vehicle here. Poor communication, expensive repair recommendations, and a customer service experience that leaves me questioning whether anyone truly values their customers. As a veteran, I expected honesty, professionalism, and respect. Instead, I was left without answers, without my car, and without any communication from the people responsible for servicing it. I cannot recommend Destination Kia’s service department based on my repeated experiences. Customers deserve transparency, timely communication, and the opportunity to understand recommended repairs before being presented with thousands of dollars in charges.
• SB

  Scott Bogardus

  Jun 26, 2026
  2.0
  I bought my car here. To start off with I have to admit I didn't notice that there were coupons that came in the stack of paperwork for free oil changes seems to me they could have put that in the system in done that automatically in any case I didn't get to cash in on them because I noticed it too late I'm older and on a fixed budget. Every time I go in there I tell the service manager that I have a very limited budget so we need to discuss any expensive repairs. They try to upsell things like flushing the brake fluid etc when you come in. I agreed to this but then after the car is sitting in the bay they tell me I need new brakes at $800 per axle. I reminded the service manager that I told you I only have so much money I can't just magically produce more money. You should have held off on things like the brake fluid flush etc if I needed bigger repairs. The problem is they do this every time I go in there always upselling always trying to gouge more money out of me, absolutely heartless and no sympathy for the fact that I have stage 3 cancer which I have told the service manager. They do have a fair price for oil changes and they do watch the car just don't agree to any of the up charges when you check in because you never know what they're going to find when it's in their shop. The warranty that they sold me with my car was an aftermarket warranty that covers absolutely nothing. The window switch on the driver's door stopped working on two of the windows in the car I asked them if they could fix it and they told me that it would be a $200 deductible. They said I would have to think about it but by the time I decided to tell them to do it they told me it was no longer covered. When people were stealing kids from The tik tok video which drove everybody's insurance up, my car was reprogrammed and they were supposed to put a sticker on both front windows to let the snow they won't be able to steal the car. For some reason this dealership refused to put the stickers on and I had to call the national 800 number for Kia. Apparently they contacted the dealer and told them to put the stickers on or else! I don't suppose there really any worse than any other dealers but I think that they are not as reputable as they could be.

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