Destination Kia

Reviews

• JG

  Jessica Gray

  3 days ago
  5.0
  I had a great experience at this dealership! I want to give a special thank you to Amy P. in sales and Adam K. in finance for making the entire process so easy and stress-free. They were both patient, friendly, and helpful throughout the experience. They took the time to answer my questions, made sure I felt comfortable with my decision, and never made me feel rushed or pressured. I truly appreciate their excellent customer service and the care they showed throughout the process. Amy and Adam made this a very positive experience, and I would absolutely recommend this dealership to anyone looking to purchase a vehicle. Thank you both for making everything go so smoothly!
• KA

  Kevin Anderson

  6 days ago
  2.0
  Disappointing experience overall. I arrived at 8:15 AM for a routine NYS inspection, multipoint inspection, and assessment of minor mirror damage. Despite having an appointment, other customers who arrived after me were picking up their vehicles while mine hadn’t been worked on by 9:41 AM. My vehicle wasn’t ready until 4:14 PM, making me question the purpose of scheduling such an early appointment. I was never informed that my appointment had been scheduled as an all-day drop-off. After waiting over an hour for the shuttle, I learned it had left without me. No one announced its arrival or departure in the waiting area, even after I had specifically told the assistant manager at the desk that I was waiting for it. I ultimately had to arrange my own transportation and rearrange my workday. I was also surprised by the $89.98 charge simply to assess the damaged mirror, and there was no documented assessment or estimate for the minor scratch repair I had asked about. Chris was responsive when scheduling, but the drop-off expectations weren’t communicated. Donel, however, was wonderful throughout: helpful, responsive, and accommodating. Unfortunately, the dealership’s overall scheduling, communication, and coordination left much to be desired.
• JQ

  jenna quimby

  Oct 7, 2026
  1.0
  DO NOT GET A VEHICLE HERE. Their cars are extremely dangerous, and are notorious for recalls. They do not handle recalls appropriately. You can be like me and fight with Kia for 6 months to get your engine replaced (due to it stopping and potentially EXPLODING) only for them to finally approve it, let the process take a few more months and drive it home from the dealership where it stalls and stops working, have it towed back for them to say you need to pay for them to look at it and be told they did not do anything. Don't take my word for it. Read many of the bad reviews for Destination Kia and Kia in general with the Better Business Bureau. They rather allow people to die in their vehicles than pay to fix their faulty cars.
• MK

  Melissa Kooyoomjian

  Oct 1, 2026
  5.0
  Decided it was time to trade in my car and get a new one. I could not have had a better experience with this dealership. Mark Ring was my sales person and he was phenomenal. So helpful and we did everything over the phone. A special thanks to Dave Reali, the general manager, Juan Morales, who worked out the price and Dave Miller, who gave a fantastic trade-in amount on my car. I don't want to forget Kevin who personally delivered the vehicle to my house! Such kind people to work with. Don't think that just because you don't live near this dealership that they won't work with you. I am two hours away from them and was able to handle everything over the phone and have my car the very next day.
• KE

  Katherine Ercolano

  Sep 30, 2026
  5.0
  My husband and I had a great experience at Destination Kia. We were ending our 3 year lease on our Kia Sportage. Our salesman Jerrad Knotts was wonderful. He helped get us a good deal on a new 2026 Kia Sportage in a short amount of time. We also had our 2 1/2 year old granddaughter with us. She was treated like a princess! She enjoyed having a lollipop and popcorn to keep her calm. We signed a new lease in under 2 hours! This was last Friday afternoon. This Monday we picked up the new car. Again we were in and out because we had to pick up our granddaughter from preschool. Busy grandparents who watch grand babies appreciate our time being respected. We will continue doing business with Destination Kia and our sales rep. Jerrad Knotts!

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