Destination Kia

Reviews

• JZ

  James Zamboni

  May 12, 2026
  2.0
  I purchased the 2023 KIA Sportage exacty a year ago at Destination KIA and brought it in for service that was due including an NY Inpection. I was very dissapionted that my tires failed inspection after just one year costing me $850. Then I received a call this morning Monday, from Destiny from service telling me that the inspection was not completed and no sticker, even though I was charged and I paid. Now, i need to bring it back for completion and I live in Hudson, 50 minutes one way. And I will need to take more time off from work. My Inspection sticker expires May 31, 2026.
• EH

  Emily Holmes

  May 11, 2026
  5.0
  I had such a great experience at Destination Kia working with Jerrad! From start to finish, he made the entire process smooth, stress-free, and enjoyable. He was knowledgeable, patient, and genuinely took the time to make sure I found exactly what I wanted without feeling pressured. The customer service was outstanding, and I truly felt valued throughout the entire experience. I absolutely love my Kia Telluride and couldn’t be happier with my decision. If you’re looking for a new vehicle and want someone honest, helpful, and professional to work with, I highly recommend asking for Jerrad at Destination Kia!
• MS

  Mimi Sutton

  May 2, 2026
  1.0
  I went to the dealership to get the 24,000 miles service recommended as well as an oil change. They charged me $527.00 for basically an oil change. The other recommended vehicle services were not performed even though they charged me for it. I don't even know if the filters were changed because usually they leave the old ones in the car and there was nothing. They didn't rotate the tires or do any of the other recommended services that I paid for. I noticed the same tire I came in with low pressure, still had low pressure and if they rotated my tires that would have been impossible. The service staff said it was a sensory issue and when I started driving it would auto correct itself. I drove for 15 mins and came back and spoke to a manager who checked the cameras and realized what I paid for was not done and canceled the ticket. The problem is what if I didn't have a low pressure tire. I would have left thinking everything on the receipt that I paid for was done and probably wouldn't have known the difference. This is my second time buying a brand new vehicle from this dealership I'm kind of embarrassed to even write this post because I usually trust them to do what they say.
• SJ

  Scotty Jacoby

  May 1, 2026
  1.0
  I scheduled an appointment on April 13 to have specific suspension components inspected (inner/outer tie rods, rear shocks, and lower control arms) after being told by another shop they may be faulty. I explicitly asked for verification only and was clearly quoted $84–$89 for the inspection. Based on that, I agreed and scheduled the earliest available appointment—May 1 at 9:00 AM. In the weeks leading up to the appointment, I called multiple times (April 22 and April 24) to add a recall notice and an electrical concern. At no point during any of these conversations was pricing corrected or clarified. Every interaction reinforced the original quote. After waiting nearly three weeks, I dropped my vehicle off the night before—only to receive a call on May 1 stating they “didn’t know why my car was there,” had little to no documentation, and that the actual cost would be $183 just to inspect the originally requested items (not including the electrical issue). This is completely unacceptable. I was given a clear price multiple times, and it was not honored. On top of that, a 9:00 AM appointment turned into a projected completion time of 4:00–5:00 PM, with no explanation or accountability for the delay. This experience reflects a serious lack of communication, documentation, and basic professionalism. The cost was misrepresented, my time was wasted, and confidence in this dealership is gone. I had planned to purchase another Kia, but it will absolutely not be from this location. After waiting three weeks, this was a complete failure.
• AN

  Anonymous NYS

  Apr 30, 2026
  5.0
  Clean and professional environment. Do not be fooled by their ambition as they are there to sell you what you want, so be prepared to be honest and tell them what you are looking for. Their job is to make that happen within the confines of the numbers your able to manage. I went to the store looking for one car and found the same make/model with less miles. I expressed interest in the lower mileage vehicle, but was already prepared with what I was and was not good with payment wise (I recommend you do the same). There are alot of tools out there, that you can use to model a loan ahead of time. Do your self a favor and pull you own credit too. Get a quote from your insurance on the specific or similar vehicle your looking for. This way, when you enter the door, it makes it easier for the dealership to spend the time needed to make you the deal you need, versus them finding out, they cant make you the deal you were looking for and thus, the anxiety of purchasing a vehicle enters the equation. Brandon and Shawn made the purchase of our Kia easy and simple. Friendly and upfront at all times. Ill paraphrase that with this is a 2-way street as if you go into a dealership, not knowing key information, it prevents them from knowing what they can and cant do. I would recommend Destination Kia as your first stop or first choice when looking for a Kia. Thank you Brandon and Shawn. I will certainly recommend your dealership to any prospective buyers when they are ready to make the deal. In closing, I have to stress that any transaction involves 2 parties, cooperating together to come to a favorable outcome. If you simply show up, not ready, this is where the anxiety of purchasing a vehicle starts. Regardless, this dealerships objective is to sell you a car if they can. Give them a try.

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