Enterprise Rent-A-Car

Reviews

• EV

  Ethan Vose

  Aug 27, 2026
  1.0
  Can't use a debt card to rent a vehicle even though Turo, Budget, and Avis let you do it no problem. It's extremely frustrating working with any Enterprise because they all have different policies and such.
• KK

  KS

  Aug 22, 2026
  5.0
  Very pleased to rent from Enterprise in Pahrump nv! They picked me up from my house and brought me back for my rental car which was convenient! Everyone was very friendly, and the prices were fair. It was great that I was able to get on the site and rent a car two days from that day too! Thanks again, if needed I would absolutely rent from Enterprise again.
• _C

  _thecrl Carol

  Aug 22, 2026
  1.0
  If I could give this Enterprise location zero stars, I absolutely would. I booked a reservation in advance, and my appointment was confirmed for 11:00 a.m. on Saturday, August 23. I reasonably expected the vehicle to be ready when I arrived and to leave no later than 11:20 a.m. Instead, I was informed that there was no vehicle available for me. Apparently, I had to wait for another customer to return a vehicle and then wait for an Enterprise employee to bring it to the Paramount location. This completely defeats the purpose of making and confirming a reservation. A confirmed appointment should mean that a vehicle is cleaned, prepared, and ready for the customer at the scheduled time—not that the customer must wait indefinitely for someone else to return one. What made the experience even more frustrating was the employee’s attitude and complete lack of willingness to help. He did not offer another vehicle, a realistic solution, or any meaningful accommodation for the inconvenience. I was simply told that there was nothing else he could do. The customer service was dismissive, unprofessional, and unacceptable. This location showed poor planning, unreliable reservation management, inadequate communication, and no respect for a customer’s time. Customers make reservations because they have schedules and places they need to be. If a location cannot guarantee that a vehicle will be available, it should not confirm the reservation. I left extremely disappointed and frustrated. Based on this experience, I would not recommend this location to anyone who needs a dependable rental or expects professional customer service.
• EC

  Erica Clark

  Aug 21, 2026
  1.0
  We’ve rented from Enterprise for years and never had a single issue until this recent experience. We scheduled an 11:00 AM pickup, and Enterprise even called days beforehand to confirm we needed a ride. They told us they’d be there at 11:00 — no problem. Come 11:10… 11:15… no one showed. My husband called, and the employee said, verbatim, “Sorry, we forgot to pick you up,” and claimed we weren’t on the schedule. He said they’d come “when they can.” Another 15 minutes passed and still nothing we live down the street, so this was unacceptable. I had to leave work, pick up my husband, and drive him there myself so he wouldn’t be late. When I called again, the employee said they “haven’t left yet” and would get there whenever. When I said we were on a time schedule, he arrogantly replied, “That’s fine,” and basically refused to pick us up. When we arrived at the office, there were no customers inside, just two employees sitting at the desk. Outside, there was another customer waiting to be picked up, also complaining about the same lack of customer service. Inside, the first employee tried to blame us, saying we were supposed to call again to confirm the pickup, even though they had already called days earlier to confirm it. When I tried explaining that, Matt chimed in and told me to “calm down.” I told him I was upset because they dropped the ball and put us behind schedule. He said, “I’m not going to be talked to like that,” and told us we could not rent a car and needed to leave the office. I told him I would be contacting corporate and that I had video of him kicking us out simply because I used a curse word out of frustration, frustration caused by their mistake. He showed zero concern, zero accountability, and zero customer service, even saying he’d lived in Pahrump for 15 years and didn’t care. Enterprise used to be reliable and helpful. This new staff dropped the ball, refused to take responsibility, escalated the situation, and treated us with complete disrespect. Absolutely unacceptable experience.
• AF

  Archie Friends

  Aug 10, 2026
  4.0
  My experience with this enterprise location ended satisfactorily. However my only complaint was the fact that I had rented a vehicle online ahead of time but when I arrived to pick it up the vehicle wasn’t available. I ran a couple of errands and came back and picked it up. The vehicle performed well and completely met my needs. The representative was very apologetic and helpful. In the end I was satisfied with my rental car and would probably use this location again if and when the need arises.

Frequently Asked Questions About Enterprise Rent-A-Car