Valvoline Instant Oil Change

Reviews

• SS

  Sarah sellinger

  3 days ago
  1.0
  ⭐️ Very disappointing experience and poor customer service I am extremely disappointed with both the service I received and the way this situation was handled. I initially brought my vehicle in for a routine oil change. Shortly afterward, the oil filter was apparently pinched or improperly installed, causing my oil to leak out while my vehicle was parked at my workplace. My vehicle was essentially left without oil, making it unsafe to drive. Instead of having the vehicle properly towed and inspected, the company sent an employee to my workplace to perform another oil change in the parking lot. I trusted that the issue had been corrected, but unfortunately, the problems continued. After driving the vehicle home, I discovered that oil had gotten all over my driveway. There was also oil all over the exterior of my vehicle, including the hood. When I brought the driveway issue to the store manager's attention, instead of sending a professional cleaning service, they sent two employees who used my garden hose in an attempt to clean it. Unfortunately, their efforts only spread the oil around and made the mess worse. I also had to repeatedly contact the company to get someone to clean the oil they had left in my workplace parking lot. Rather than sending a professional cleanup service, they again sent store employees. My work parking lot is still covered in oil and kitty litter that was used to absorb the spill. This situation also resulted in additional expenses and significant inconvenience. I had to take two Uber rides—one from work to home and another from home back to work to retrieve my vehicle. The store was initially reluctant to even cover those costs, despite the fact that they would not have been necessary if the original oil change had been performed correctly. The best resolution ultimately offered was a refund for the original oil change. While I appreciate receiving the refund, that does not adequately address the situation. I paid for a routine service and instead ended up dealing with an oil leak, a contaminated workplace parking lot, oil throughout the exterior of my vehicle, an oil-stained driveway, transportation expenses, and a significant amount of time and inconvenience. Mistakes can happen, but what matters is how a company takes responsibility when its mistake creates additional problems. Unfortunately, I felt that the company focused more on minimizing its own costs than properly resolving the situation. What should have been a simple oil change turned into a major headache. Based on this experience and the way the situation was handled, I would not feel comfortable trusting this company and location with my vehicle again.
• CH

  Carrie Henderson

  Sep 19, 2026
  5.0
  Great customer service!! My team Chelsee, Akerman, Ernest and Chris were kind, patient and friendly! My new favorite location. Many thanks!!!
• MM

  Mike McD

  Sep 16, 2026
  5.0
  Excellent prompt service and affordable pricing. My new go-to for oil changes and minor auto service.
• RS

  Ron Smith

  Sep 16, 2026
  5.0
  I would highly recommend Valvoline on North 5th Street people there were great service was great
• TS

  tyner stewart

  Sep 10, 2026
  1.0
  Do not go to any of these places. One location stripped my oil filter on the pan. The next location couldn't get it off. They towed my vehicle and I had no contact from them at all. Was told constantly I'd receive a phone, never happened. I had to contact them. Took 3 days just to get told nothings been done to my truck and they are waiting to see which location will pay for the damages. Then proceed to say they'd have an answer in 7 days when already having my truck for 3 days. Lost time from work and no answers. Bad business as a franchise no matter which location take your vehicles elsewhere for your own good.