Dash Express Car Wash

Reviews

• MT

  Michael Toumoua

  4 days ago
  5.0
  Erik provided me with superior customer service from beginning to end. From the moment I arrived, he acknowledged me, asked what services I needed, and wished me a great day. He didn’t stop there. While I was vacuuming and drying my vehicle, he even took the time to ask if I had everything I needed. That level of genuine customer service really stood out to me. I wish we had this kind of service everywhere. Unfortunately, it seems like genuine customer service has been lost along the way. Thank you, Eric, for going above and beyond and making my experience a great one!
• AM

  Arnold Morales

  Aug 28, 2026
  5.0
  Erik and Victor were awesome! Erik presented me with a big, charasmatic smile and explained everything very well to me when I presented him with questions. Even when things didn’t go smoothly with the card transaction, Erik was still very respectful in his communication. Victor was also very accommodating and professional in his presentation-expeditiously providing me with the necessary items to get my car smelling and looking clean in its interior. If you’re looking for great service-look no further than this location.
• EB

  Elizabeth Brenner

  Aug 27, 2026
  5.0
  Erik and all the employees were fantastic, I came from another wash on mlk and this one tops that!! I was treated with bright smiles and the manager even came to check on me and everyone else in the vacuum area to see if everything was alright. This is the wash I will go to from now on!!! Thank you guys for everything!!!
• ME

  mercedes estrada

  Aug 16, 2026
  5.0
  Danny C. Is the best!!! He has such wonderful customer service!! I have a Tesla. There is such much anxiety I get from coming to wash my car until now. He was quick to offer me a tip and was even willing to show me the easier way to put the car in neutral. In todays standards, you just don't see customer service anymore. You don't see people going above and beyond. Danny was a breathe of fresh air in a such a polluted world! Give this man a raise or a promotion!!
• LL

  Lauren

  Aug 13, 2026
  1.0
  I went to Dash Car Wash intending to decide between a regular wash and a membership. Before I had a chance to review my options, the attendant, Julian, came over and leaned on the machine while I was trying to navigate it. I would prefer to look at my options without the pressure of someone standing over me, so I respectfully told him that I didn't need any assistance and would be fine navigating by myself. His response was to laugh and say, “I get paid to stand here.” That set the tone for the entire interaction. I ultimately decided to purchase the membership because it was the same price as the individual wash. I entered my information with Julian standing there. When I tapped my card, the screen clearly displayed “Approved,” but the entry arm did not raise. Julian was doing nothing to assist and was instead staring at his phone. I told him the screen said approved, and he responded, “It wasn’t approved then.” I tapped my card again, received another “Approved” message, and the arm still didn’t move. When I got his attention again, he told me, “Most normal people would stick the card in the reader.” By now, I'm beyond irritated with the level of disrespect he's speaking with, but I am not blessed to be part of a demographic that's allowed to get angry in public. My concern was legitimate: the machine was telling me my payment had been approved twice, and I was concerned about being charged multiple times without receiving the service. I was also needed to pull out my phone and access my banking app to verify while Julian was standing there looking in my car, despite the fact that I had already asked him to give me space. I wanted to just leave, but the driveway was curved, and attempting to reverse out would have been difficult and potentially unsafe. I asked to speak with a supervisor. Julian told me he was the supervisor. I then asked to speak with the manager, and he laughed again and said he was the manager, neither of which is true. I called the customer service number listed on the website while I was still at the entrance. I could hear the phone ringing inside, but no one answered. Eventually, two other employees came into the building. Julian followed them inside and referred to me as “this crazy lady who won't leave.” I found that incredibly disrespectful and unprofessional, particularly after I had been trying to resolve a legitimate payment issue. Once he went inside, I tapped my card again and was finally able to complete the membership transaction. At that point, I just wanted to get through the gate and leave, and I intend to cancel the membership immediately. The worst part of this experience wasn't a malfunctioning payment system, it was the way I was treated while trying to resolve it. I was spoken to disrespectfully, my request for personal space was ignored, I was apparently given false information about who was in charge, and I was unable to reach anyone for assistance. Dash Car Wash needs to take a serious look at both its customer service and its employee accountability. A payment-terminal problem is understandable. Treating a customer with sarcasm, disrespect, and deception while in a drive-through is not. I would not recommend this location based on my experience, and I certainly won't be returning.