Cummins Sales and Service

Reviews

• JG

  Julian Garcia

  3 days ago
  5.0
  Really good customer service,
• NP

  Nicci Phillips-Nunn

  6 days ago
  3.0
  While the actual staff at the store has been helpful, I am sorely disappointed with the warranty department. We purchased a $1300 (on sale) dual fuel generator through camping world. We took it out of the box, primed it as per the directions, and started it to see if it would work for our travel trailer. It was nearly 10pm when we did this and per camp site rules we had to turn off the generator. We got up early the next morning and it would not start. So we didnt even get to use it. Camping world said they would not touch it since we had put fuel in it and we had to go through the manufacturing company. It was a Friday before a holiday weekend and so we had to wait until Tuesday to take it in. Come to find out the motor seized up due to some default inside. So the service manager said she had to contact the warranty department to see how to proceed since it could not be repaired. It has now been nearly three weeks and the warranty department has STILL not given the service the go ahead to replace it. The asked late LAST week what we hooked it up to for that fice minutes we had it on. But still NOTHING. The reason we purchased it was to travel cross country and have a back up. We had to psotpone a PLANNED trip. I dont know about you but I dont just have $1300 laying around, so it is extremely frustrating to not have any progress on this. Cummins wont give us our money back because we bought it at camping world, camping world wont take it back because we put fuel in it, so basically at this point we are just out our money with no resolution. Sorely disappointed.
• JH

  Jennifer Hernandez

  Aug 4, 2026
  1.0
  Muy mal servicio mal trato no se lo recomiendo a ningún latino que no hable inglés porque no te atienden ni con un traductor ni con una persona que sea bilingüe un señor mayor que casi siempre está ahí en part vendiendo es muy grosero y no queria venderme un motor cumin por no hablar su idioma así que la tienda dejó de vender por eso
• LF

  Lisa Forman

  Apr 8, 2026
  1.0
  Kellie is awesome but overall the corporate processes are the worst we have experienced!!!! Their ability to do repairs correctly is sub-par and this rating comes from people who have spent several days in repair shops ( Entegra Coaches) I will just say we will not buy another one..... The warranty was denied because WE (absolutely know we did NOT) put Fuel in DEF .... so it was contaminated. Just another Cabal owned BIG matrix company that screws over everyone because they can so not much more to be Expected BUT this has been absolutely unacceptable!
• FE

  F E

  Feb 18, 2020
  5.0
  Parts department is on point. Always has what we need in stock. No waiting for shipping, and you can see what you pay for!! No surprises... GSE Signature Flight Support

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