Safelite AutoGlass

Reviews

• KH

  Kimberly Hogan

  1 day ago
  5.0
  Unfortunately driving on the 15 a rick hit my front windshield and i inquired chip in my windshield. I immediately booked an appointment and was so happy to be able to get an appointment for the next following day at my home. The technician was on time and did a fantastic job for a lower price than any of their competitors. Very happy with the service
• MV

  Mark Villanueva

  2 days ago
  2.0
  My overall experience with the Safelite Technician was solid and highly recommended. Not the same experience with Safelite Customer Service Support. The miscommunications that occurred between scheduling and installation were really horrible. The first appointment was made on Wednesday. Text messages and phone calls were made between Safelite and me before my appointment. My son was on standby from 12pm to 5pm to wait for the Safelite Technician to show up, but, he was a no-show. I called Safelite at approximately 415pm to find out what happened. They told me that I did not answer my phone to confirm. No missed phone calls were registered on my phone. I called Safelite after the so-called failed appointment to file a complaint. The call was transferred to the servicing location, and he told me that they were not tracking my address for any schedule on that day. We agreed to schedule another appointment the following week, on Monday. Same thing happened. My wife took a day off from work and we changed the contact information, Safelite reconfirmed on Saturday morning via text message. A call was made by Safelite to confirm our Monday appointment, between 12pm and 5pm. I thought it would be a smooth sail but I was wrong. Monday morning came, another text message from Safelite to remind us about our schedule. Monday afternoon came, no phone calls, no show, no text message from Safelite. I got a hold of them to inquire about it but coincidentally, the same reason was provided by Safelite. At 430pm, they told me that it was a failed appointment, again. Same reason, same situation. I saved all the call logs and emails just to prove my point but Safelite has the same customer service line. Safelite might have a different version of what really happened and as to what actually took place but it was indeed a frustrating and infuriating experience just to say the least. In my opinion, I would go a different way the next time I need to get my windshield replaced. I should not have to settle for anything less.
• FB

  Frank Beaty

  6 days ago
  5.0
  I was extremely impressed with the service I got from Safelite auto. The technician was friendly, professional, and very thorough. He contacted me ahead of the appointment, showed up on time, and when he left, I felt that I had received high-quality customer service. I’d highly recommend this technician in this company to anyone.
• MM

  Marcus McAnally

  Aug 14, 2026
  5.0
  Caught a rock on the freeway and busted the windshield. Went through my insurance, Progressive, who covered and referred me to Safelite. I have used Safelite in the past and never had an issue. This was the easiest yet. Michael showed up on time and did a terrific job, including recalibrating things. Could not have had a better experience.
• SC

  Sean Cooperman

  Aug 5, 2026
  3.0
  We recently visited Safelite AutoGlass for our 8:00 AM appointment to have our windshield evaluated. The technicians explained our repair options, but before making a final decision, we wanted to call our insurance agent to confirm we were choosing the best option for both our vehicle and our coverage. Unfortunately, our experience with the front desk representative was very disappointing. While we were trying to verify our insurance information, he repeatedly and rudely told us that if we did not tell him "right now" what we were going to do, he would cancel our appointment and move on to the next customer. I understand that Safelite has a schedule to keep and other customers waiting, but customers also deserve a reasonable amount of time to confirm insurance coverage before making a decision that could cost hundreds of dollars. A little patience and understanding would have gone a long way. The pressure and lack of professionalism from the front desk representative left us with a very poor impression of what should have been a straightforward appointment.