Safelite

Reviews

• CS

  Cheri Sacenti

  6 days ago
  2.0
  Great Installation, Terrible Scheduling and Communication While I was very pleased with the actual windshield installation, the entire process leading up to it was extremely frustrating. I scheduled my appointment online and was asked to choose between a green or blue windshield tint, with absolutely no explanation of the difference. When I called Safelite for clarification, I was told they had no way of looking up the manufacturer’s original glass specifications. That seems very strange for a company specializing in windshield replacements. Fortunately, I selected the green tint, which turned out to be correct. My original appointment was scheduled for Saturday afternoon. I rearranged my schedule and took the day off work to accommodate it. Two hours into my scheduled appointment window, Safelite finally called to inform me that the windshield had not arrived and they would need to reschedule. Why wasn’t this communicated before my appointment? I lost an entire day of potential work unnecessarily. I rescheduled for Monday morning between 8 a.m. and noon, only to receive an email confirming my appointment for 12–5 p.m. instead! Once again, the scheduling and communication were completely unacceptable. To be fair, when the technician finally arrived, the installation was done professionally, and I was very happy with the quality of the work. My issue is not with the technician or the installation. It’s with Safelite’s scheduling, customer service, and lack of communication. Customers should not have to sacrifice their time and income because a company cannot properly coordinate parts, appointments, and scheduling. Safelite needs to seriously improve its customer service and communication. A great installation doesn’t make up for the unnecessary frustration and lost time it took to get there.
• JG

  Jason Golec

  Oct 3, 2026
  5.0
  Spectacular communication and service. And wow! The lobby was clean and useful if You hence to wait. Plenty of space and plugs to work. Drinks were stocked. Coffee was free. People were amazing! 10/10 recommended.
• MV

  Maria A Vega

  Oct 2, 2026
  5.0
  The representative who helped me with my windshield repair was very kind and professional. He explained everything clearly, and the work was done quickly and very well. I’m very happy with the service!
• BE

  Brandon Elsing

  Sep 29, 2026
  1.0
  Every step of the process was fumbled and the small "repair" they made failed after 2 days. Now I need a new windshield entirely. I was offered a refund, But now they're not honoring it. I've given up trying to get a resolution from them. There's no reason to use Safelite when local shops also do mobile service, are significantly cheaper, and are much better organized.
• DB

  Danielle Brianne

  Sep 27, 2026
  5.0
  If you can, request Nathan. He was extremely professional and made me feel completely comfortable having him work on my car at my home. He did an amazing job, and you can tell he takes pride in his work. And working that hard out in the heat?! This man deserves a raise! Great job, Nathan!