Jim Marsh Chrysler Jeep

Reviews

• CC

  Customer.Experience

  2 days ago
  5.0
  Took our Pacifica in for some recall work last Friday; over the weekend we discovered that there were some items missing from the rear luggage area. Also noticed that the carpeting was pulled away from the plastic trim. Stopped in on Monday morning and spoke with Michael in Service and explained the situation. He immediately apologized and excused himself - went to the back and withing 5 minutes was back with the missing items. He explained just what I had already assumed, that the technician had taken them out to do the work and had simply forgotten to put them back in. I asked about the carpeting and without an argument he offered to take it back and get the situation fixed, I explained that I had to get to work and he asked when I would like to bring it back in - I told him and he said that he would make the appointment right away. I could not be more pleased!!!
• PP

  Paul P.

  3 days ago
  5.0
  High recommend! I’ve leased many Audis BMWs and Lexus and this has been by far the best experience leasing I’ve had. They want to sell you a car and will go to great lengths to make it happen. Excellent customer service no games and we made a deal happen quickly without the games back and forth and sillyness. They treat you like a human and not a number. I was two deep and going for my third Audi….i asked for numbers with no out of pocket and they refused to show me the numbers I requested. I was told they dont like competition that they weren’t sure I was serious and that I had to put a min 1000 down. Because of the BS I started to look at other options and I found Jim Marsch Jeep and I’m so glad I did! I worked directly with Charlene the GM and we got a deal done in what seemed like minutes. She got me everything I requested timely went above and beyond and truly cared. My message is this my Jeep Overland drives and feels like a luxury car without the high cost. It’s the best kept secret on the SUV market right now. And local Audi Mercedes and BMW you can P off and I mean that. You’re horrible to deal with your stuff is way over priced and you ain’t all that! I won’t say never but I don’t see me bothering with these clown show dealers. JM Jeep is awesome and my new Overland was a steal. They are the first dealer that really earned my business and will continue to get it! This truly is a family run organization so if you can please support them. They have a customer for life.
• AM

  Alex Magallanes

  4 days ago
  1.0
  Brought my 2019 jeep jl last year in september due to a misfire...they did a teardown and found that the camshaft and a couple of lifters and rockerarms were bad...they replaced them and put it back together...well when i got the jeep back...i noticed a ticking/knocking noise coming from the driver side of the engine...and i made them aware...they had the mechanic come out and said that might be the belt...which is stupid...i told him i know it aint the belt..and that they need to fix that...well they said that it doesnt have any code at the moment and that it us running fine...but i said it might be good for now but what if it breakdown later on...well they reassured me that it is covered for 2 years. Well i was insisting that they take care of it and that i dont mind waiting again but they kept telling me to just bring it back if ever it has any issues. So the noise never went away...then 2 months ago in august..check engine light came on and had a rough idle and miss fire and the noise thats been there got even louder..so i brought it back and told me that if its something that they fixed then it will be covered under warranty..so they did a teardown..had it for almost a month only to tell me they have to replace the engine and its 12k and the warranty will not cover it cause its not due to the camshaft or lifter or rockerarms..but i was telling the service manager its because of poor installation from last yesr that caused this..and they have a record of the engine noise from last year before i even drove it off the lot. But ofcourse they denied it and pretty much gave me no other choice but to trade it in or pay for the teardown 1.7k and come home with a non working vehicle or pay 12k which is more than the value of the jeep. Anyways...ive learned my lesson and will definitely not ever come back to this dealership for service. I noticed that most people that come here..they charge for a teardown..which they only do half or not even a teardown. I dont know...i just cant trust them again
• KB

  Koby Balgil

  Sep 7, 2026
  1.0
  I rarely leave negative reviews, but my experience purchasing a vehicle from Jim Marsh in Centennial Hills was honestly one of the worst buying experiences I’ve ever had. Out of respect, I won’t mention individual employees by name because I believe the problem is bigger than one person. From my experience, the entire operation felt disorganized, unfriendly, and extremely unprofessional. The finance office was the worst part. I was shown a document indicating that I was declining certain benefits, and I noticed something about complimentary oil changes. When I tried to look at the paper more carefully, the finance person abruptly grabbed it away from me. The interaction felt aggressive, disrespectful, and completely inappropriate for someone who is there to spend tens of thousands of dollars on a vehicle. For several days, I was also led to believe there was a problem with my credit. I eventually discovered ON MY OWN that my personal information had been entered incorrectly into their system. Nobody there took the time to properly investigate the issue. I had to figure out their mistake myself after days of unnecessary stress and confusion. When I tried calling to speak with management, it became almost comical. It seemed like everyone I spoke with introduced themselves as a manager, yet nobody seemed able to actually take responsibility or resolve anything. On top of everything else, I ended up paying more than the price I was originally quoted. At that point, I was so exhausted with the process that I just wanted to finish the deal and leave. I bought the vehicle because I wanted THAT VEHICLE. The dealership experience had absolutely nothing to do with my decision to purchase it. Buying a new vehicle should be exciting. Instead, this turned into several days of unnecessary stress, confusion, and frustration. I am honestly shocked that this is how a dealership operates. I hope ownership takes a serious look at what is happening there, because customers deserve much better than this.
• BW

  Blasian Woman

  Sep 3, 2026
  1.0
  I am extremely disappointed with how this dealership handled my recent purchase of a 2023 Jeep Grand Cherokee. I purchased this vehicle in good faith, put $10,000 down, completed the transaction, and only afterward was informed that the vehicle came with ONE key. The explanation I was given was essentially, “Sorry, the previous owner didn’t give us the second key.” That is completely unacceptable. A replacement smart key for a late-model Jeep Grand Cherokee is not an insignificant item. It can cost hundreds of dollars once the key and programming are included. If a dealership knows that a vehicle is being sold with only one key, that information should be clearly disclosed to the buyer BEFORE the sale is completed—not shrugged off afterward as the customer’s problem. I did not lose the second key. I did not misplace it. I purchased the vehicle from your dealership without being informed before the transaction was completed that a second key was missing. What makes this particularly frustrating is how easily this could be resolved. This is a Jeep dealership selling a Jeep. Instead of inconveniencing a customer and leaving me responsible for the cost of replacing a key that was already missing when the dealership sold me the vehicle, the appropriate customer-service response would be simple: provide and program a second key. “Sorry, the previous owner didn’t give it to us” is not an acceptable resolution. The dealership chose to acquire the vehicle with one key. The dealership chose to offer that vehicle for sale. The dealership knew or should have known what was included with the vehicle it was selling. Passing the cost and inconvenience of a missing key onto the customer after the transaction is completed is extraordinarily poor customer service. I am requesting that the dealership provide, cut, and program a genuine replacement key/fob for my 2023 Jeep Grand Cherokee at NO COST to me. If the dealership refuses to resolve something this straightforward, I will document my experience through the appropriate consumer and regulatory complaint channels and in my public review of the dealership. I expected considerably better from a licensed automobile dealership, particularly after making a substantial purchase and putting $10,000 down. This dealership has an opportunity to make this right. I expect it to do so.