Enterprise Rent-A-Car

Reviews

• TR

  tommy rubio

  Aug 27, 2026
  1.0
  FORMAL COMPLAINT REGARDING RACIAL DISCRIMINATION I am submitting a serious formal complaint regarding the manager who was on duty today at the 6640 Rafael St. location. I had a reservation, and when I arrived, the manager completely ignored me while treating other customers differently. As a Latino customer, the way I was treated made me feel that I was being discriminated against because of my race, ethnicity, and national origin. I also personally observed what appeared to be discriminatory treatment toward African American customers who were present. The noticeable difference in the manager’s attitude and treatment of customers was extremely concerning. Racism and discrimination have no place in any business. A manager does not only represent herself—she represents the entire company. When someone in a position of authority makes customers feel unwelcome, ignored, or treated as less important because of their race or background, it can seriously damage the trust and reputation of the company. My family and I have been in this company’s system for years. After being loyal customers for such a long time, I find this experience completely unacceptable. I respectfully request that the company formally investigate this incident, identify the manager who was on duty during my visit, and review any available evidence, including security camera footage if available. If the investigation confirms discriminatory conduct, I strongly request that the company take appropriate disciplinary action, including at minimum a formal warning and mandatory anti-discrimination training. This behavior should not be allowed to continue with other customers. This complaint is not simply about poor customer service. I am reporting this because what I personally experienced and witnessed raised a serious concern about racial discrimination. I expect this complaint to be taken seriously, documented, and reviewed by the appropriate corporate or Human Resources department. I would also appreciate a response explaining what steps will be taken to ensure that Latino, African American, White, and all other customers are treated with the same dignity, respect, and professionalism. Discrimination should never be tolerated, especially from a manager who represents the company.
• NR

  Nina R

  Aug 27, 2026
  1.0
  I’ve always rented from this company, and they usually only ask for my driver's license and bank card, but the manager refused to rent me the car because she was demanding proof of address—I think she thought I was going to steal it. This was at the Enterprise on Jones and the 215.
• LL

  Lai

  Aug 19, 2026
  5.0
  I had such a great experience at Enterprise! Page was incredibly welcoming, friendly, and helpful from the moment I arrived. She went above and beyond to help me resolve my issue quickly and made the whole process so easy and stress-free. She is genuinely such a kind and wonderful person. Amazing customer service — thank you so much, Page! Highly recommend!
• KA

  K A

  Aug 17, 2026
  5.0
  I had such a great experience with Enterprise after needing a rental while my car was being repaired from an accident. Stu called to confirm the insurance information and was incredibly polite, helpful, and made sure I was able to get into a rental right away. When I arrived, he explained everything clearly and made the entire process stress-free. Joy also helped me and was absolutely wonderful! Her kindness and infectious laugh genuinely turned my day around. Everyone was quick, professional, and so pleasant to work with. The car was great for the entire month I had it, and returning it was just as easy and efficient. Thank you Stu, Joy, and the Enterprise team for making a stressful situation so much easier!
• MP

  Miqueen Paxton

  Aug 14, 2026
  1.0
  I do not write reviews but this was ridiculous I flew in to Vegas one way to help my sister who was giving birth I reserved a car online I go in the manager tells me you need a return flight in order to rent a car from us I explain I just purchased the frontier flight pass and can only book a flight 24 hrs in advance which is why I don’t have a return flight. He said well nothing I can do you need a return flight or rent somewhere else I say ok go outside book a return flight for $200 $180 more than it would’ve been with my flight pass. I return to the counter to show him my now return flight home for the day after I return the car he then goes yea I’m sorry because you booked that flight within 24 hours we can’t rent to you anymore WHAT?? I ubered to this enterprise even said I’ll show them the flight details of when j came in he said nothing he can do I said you don’t think you should’ve told me this before I went outside and booked a flight home he said yea my bad but pretty much so sad too bad I’ll never rent from here again any enterprise really

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