Enterprise Rent-A-Car

Reviews

• TT

  Tesha

  Jul 4, 2026
  4.0
  I recently rented from this Enterprise location while visiting Las Vegas. Unfortunately, I experienced an issue during pickup that significantly delayed my departure through no fault of my own. By the time I returned the vehicle a few days later, I had pretty much accepted the experience and was extremely disappointed. When I returned my rental, Carey remembered me and my situation from several days earlier. He asked whether everything had been made right and, upon learning that it had not, took the time to help. What stood out most was that he remembered me, checked in, and genuinely cared about my experience. Exceptional customer service can be difficult to find, and Carey demonstrated professionalism, kindness, and a level of attentiveness that deserves recognition. While my initial experience was frustrating, Carey made sure that my concerns did not go unnoticed. His efforts made a lasting impression, and I wanted to make sure he received the recognition he deserves. This review would have been significantly different otherwise. Thank you, Carey, for going above and beyond. Your customer service did not go unnoticed.
• RR

  Roseanne

  Jul 1, 2026
  1.0
  Absolutely appalling experience at the Las Vegas Airport Enterprise location. My partner arrived to collect our pre-booked rental car and was initially refused because staff believed there was something suspicious about him having a Canadian driver’s licence and a Mexican passport. He was then told that the car could instead be rented in my name because I have a British passport and British driving licence, so he waited for me to arrive at the airport. When we went to the counter together, instead of simply processing the rental, the staff began asking us personal questions about our relationship, how we knew each other, and why we were visiting Las Vegas. It felt less like renting a car and more like being interrogated by immigration officials. We were made to feel like criminals despite having done nothing wrong. After waiting for hours and answering these completely inappropriate questions, we were eventually told by the manager that the rental could not go ahead because we didn’t have proof of round-trip flights from Las Vegas Airport. This was the first time anyone had mentioned this. Had they explained this at the beginning, we could have made alternative arrangements immediately instead of wasting hours waiting. The lack of communication, inconsistent explanations, and unprofessional treatment completely ruined the start of our trip. We’ve rented from Enterprise many times over the years and have always been loyal customers, which made this experience even more disappointing. I understand that companies have policies, but customers deserve to be treated with respect and given clear, honest information from the outset. Sadly, this branch failed on both counts.
• TL

  Trisha Leonard

  Jun 29, 2026
  5.0
  I have used Enterprise ever since a negative experience with another well-known rental company (I won't name names, but it starts with an A). Since I have changed over to Enterprise I have never been disappointed. Their cars are clean and maintained with no visible damage and the reservation/pick up is very smooth. During this last rental I was so impressed by the little handout they gave me that had a ruler and circular cutouts to use to identify any damage that may be a problem and should be noted as not damage I was responsible for. I had initially rented an SUV but I am a car driver so I was worried about adapting to a much larger vehicle. I asked if my reservation could be changed - the ask was more expensive but they accommodated that ask and honored the price for the SUV that I wasn't comfortable driving. After I left the facility I did notice an interior problem with a cosmetic repair that needed to be fixed. I called Enterprise to let them know about it and they made sure to contact the local store and let them know. When I dropped the car off I pointed it out again and they thanked me for the information, stating they would note it as something to repair. In summary, I will spend my hard-earned money at Enterprise over anyone else. Yes there are cheaper rental companies out there but when I've used them I have never experienced the service and care that Enterprise provides - to me that is worth every dollar.
• PT

  Pat T

  Jun 24, 2026
  1.0
  I've rented from this Enterprise at Harry Reid International Airport since 2010, and as a loyal Enterprise Plus member, this is hard to write — but the past several months have been the worst experience I've had with any company. My recurring issue is the Midsize Luxury SUV class, advertised with BMW and Mercedes. Across three to five reservations, I've never once received a BMW X5 or comparable Mercedes — always a Genesis first. They rarely keep any in stock; usually one at most, and it's the Genesis. I don't like driving it: steering-wheel drift, rough lane changes, and it's uncomfortable on my knees, nowhere near as smooth as a BMW or Mercedes. When I raised this, I was told the class "mostly consists of Genesis" and advised to book a pricier class or make duplicate reservations to "protect" myself. Why should that be the customer's job? "Or similar" should not mean 95% of the lot is one brand that isn't the one advertised. Check-in is just as frustrating. I'm repeatedly blocked from online check-in and sent to the lobby, with conflicting explanations — one says it's random, another a glitch. It routinely takes 30+ minutes from walking in to driving off, and once made me late to an important event. Recently, I dealt with the worst. After nearly an hour with nothing available in Midsize Luxury SUV, an employee named Owen offered me a Mercedes GLE (which appeared out of nowhere, it seems) and said directly that, due to the wait, the "rental is on us." I confirmed it more than once: "For the entire rental?" He said, "Yes." On return, I was charged anyway. Xavier was dismissive and condescending, refused to contact Owen or document my account, and treated me as if I were making it up. I was then told it was a "misunderstanding." There is nothing to misunderstand — "this rental is on us" and "this is a free upgrade" are not the same sentence. The charge was eventually waived, but only after I repeatedly escalated (more time wasted at the counter, in emails, and on the phone), and no one would simply admit it or stand by their word. They gaslighted me and neglected everything. I'm not after anything free. I just want the class I reserved and a car I can comfortably enjoy on the trip I paid for. For my birthday-week reservation, I asked the area manager in advance for one thing: a guarantee I wouldn't be put in a Genesis. He wouldn't commit — just repeated the process and said the Genesis is all they'll have. He keeps telling me what I should have done as a customer instead - go with the Genesis. No effort to go even slightly beyond for a Plus member who has struggled to get the advertised vehicle, especially the BMW X5, across multiple bookings. After 15 years, I'm ending my time as an Enterprise Plus member and taking my business elsewhere. They're not really there for you when you need them - in the end, they make you feel like you've done something wrong and make you feel like you're crooked. Not a single staff member I've worked with has truly stepped up with care, not even to resonate with my experience.
• RA

  Richard Amrhine

  Jun 24, 2026
  1.0
  Enterprise rented me a damaged vehicle and now wants to hold me responsible for the damage. On Saturday, June 13, 2026, we rented a Nissan Altima at Harry Reid Airport in Las Vegas for a most of a nine-day vacation in Vegas, Flagstaff, AZ and Scottsdale, AZ. I had reserved a vehicle weeks earlier. At the airport Enterprise counter, we were instructed to look over the car carefully and did so the best we could. The rental garage is dimly lit and cars are parked closely together. As we looked over the car we saw nothing to report, but took a picture of some kind of tar or gum stuck on the lower front right door. The car was fine all week, though it seemed underpowered, especially for the long, steep grades on our drive between Flagstaff and Scottsdale. Once we arrived at the Scottsdale home of my sister-in-law and her husband on Saturday, June 20, we returned the car to the Enterprise location on North Hayden Road. I had chosen Enterprise on the recommendation of a relative who had done the same thing, thereby avoiding the stress of having to return the car to Enterprise at Sky Harbor Airport prior to an early morning flight. At Enterprise at North Hayden, I watched as the car was inspected by multiple staffers. I was then asked to come look at some damage they spotted to a rocker panel, a foot-long crease below the doors on the left side of the car. I had not been aware of the damage before that. At Harry Reid, the car had been parked with a car immediately to its left, and we noticed no damage since it was virtually under the car. During the week, I never had occasion to approach the car from the left from a distance, the only way you would see the damage. The only way this damage was done was by a previous renter/driver who misjudged or failed to see a curb and ran over it. I did not do that. I cannot understand why the damage was not spotted by Enterprise inspectors after a previous return. I have been charged a $500 deductible while the situation is investigated by Enterprise and my insurer. I hope this is resolved and the deductible lifted. Needless to say I will never rent a car from Enterprise again.

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