Enterprise Rent-A-Car

Reviews

• EB

  ER Blaz

  6 days ago
  4.0
  Need to check in online was disappointing in hat there were 3-4 representatives there I could’ve helped me check-in. They were directing back to the main desk down stairs to check-in so I decided to do it right there at the parking lot office. The frustration was that I ALWAYS rent from Enterprise, although my “status” doesn’t even afford me consideration to help me check in with the first representative I ran into. I have the person’s name but there were others who could’ve offered to assist. So I check myself in through my app and get select my car. When I get to the gate to provide my ID and method of payment, there were multiple questions I needed to answer, from phone number, to my address, etc. to the point where I had to tell the representative that, “I always rent from Enterprise, and with my experience thus far, I don’t feel my loyalty and commitment isn’t worth anything.” The representative appeared indifferent to what I just said. The car was excellent and if you’re up for doing everything yourself, you will have a great experience. I say this because if you’re have to get any of the representatives to do anything, this is where my dissatisfaction began. In a service industry, you would expect for the representatives I interacted with to want to do better - this I did not see or feel.
• EB

  Emmett Barnard

  May 11, 2026
  1.0
  DO NOT USE THIS ENTERPRISE They stole my pregnant wife's baby carrier two months ago and are refusing contact. I have been calling this location, the main corporate phone number, and the lost and found number. No one has called me back whatsoever. I am having to call every day and get zero information. Every single time I call they tell me that someone will get back to me. It has been two months, and I've received no phone calls. I received an email March 14th that the item was found with a photo. I paid $70 shipping on March 14th and they kept telling me they are waiting on a shipping label. It has been two months. I believe they stole my pregnant wife's baby carrier, the only one she's able to wear our baby comfortably. They will not get back to me. I will be forced to file a police report. Do not use this location or any Enterprise locations.
• HH

  Harpeges

  May 2, 2026
  5.0
  Bonne expérience avec Enterprise. Nous avons pris notre voiture à San Francisco. Lors de la prise de voiture, il nous a été proposé de choisir la voiture que nous préférions parmi 4 de gamme similaire. Nous avons eu un problème de batterie 4 jours après qui a requis l’intervention d’un dépanneur. Quelques jours plus tard, même problème, dans l’état du Nevada avec de nouveau le besoin de faire intervenir un dépanneur. Dans les deux cas, la ligne Entreprise a été très réactive pour nous envoyer un dépanneur. Nous avons attendu une grosse heure à chaque fois dans notre voiture. Entreprise s’assurant à chaque fois si nous allions bien et étions en sécurité. Au bout de la deuxième fois, Entreprise nous a envoyé vers la branche locale (Parhump)qui nous a changé gratuitement de véhicule en nous surclassant pour un spacieux SUV. De plus, lors du retour de la voiture à Las Vegas, Angela (que nous remercions vivement) ne nous a pas fait payer les 2 dépannages et a été très compréhensive et agréable. Nous avons été malchanceux avec la batterie, mais Enterprise (les branches et la hotline) a très bien géré. Nous les recommandons.
• AS

  Aditya Sharma

  May 2, 2026
  1.0
  I booked a BMW X5 for approximately $650 for a special trip to Las Vegas to celebrate my wedding anniversary. Upon arrival at the counter, I was informed that the X5 was unavailable and that I would be given a “similar” vehicle. What followed was far from acceptable. First, I was offered a Genesis, which is not comparable to a BMW X5 in class or experience. After declining, I was then offered a Range Rover, which I agreed to given time constraints. However, the vehicle provided was in poor condition — it had visible scratches and an unpleasant odor. The issues escalated once we began using the car. During a longer drive later that day, a warning for “engine coolant low” appeared. Although it disappeared shortly after, it raised immediate safety concerns. More importantly, the braking performance was alarming — the brakes required excessive force to engage properly, produced squeaking noises, and did not inspire confidence. Additionally, the car had noticeable vibration at startup. As someone familiar with driving high-end vehicles, I can confidently say this car was not in a safe or acceptable condition to be rented out. Because this was a short anniversary trip with a tight schedule, I did not have the time to return to the rental location or arrange a replacement. As a result, our plans were impacted, and we were unable to use the vehicle as intended due to safety concerns. At the time of return, I reported all these issues. The manager on duty was professional and issued a partial refund within his authority. However, given the condition of the vehicle and the safety risks involved, a partial refund is not sufficient. This situation goes beyond inconvenience — it is a matter of customer safety and trust. Renting out a vehicle in such condition is unacceptable. I strongly believe a full refund is warranted. I have had positive experiences in the past, but this incident has significantly impacted my confidence. I expect better standards when it comes to vehicle quality and customer safety. This needs to be addressed seriously.
• EG

  E G

  Apr 28, 2026
  3.0
  If I hadn’t been upgraded to a better car this would have been a 1. I debated whether to post but after the return experience and I saw someone else complain about a similar issue with being given a q3 I decided to leave this reviews - perhaps management can pay more attention. I also reserved a q5 and an employee told me I had my choice of a q3 or a genesis. Having had a bad experience with another genesis rental I declined and also noted a q3 is not a q5. They told me nothing else was available. Given I had no other option I got into the car. First thing I noticed - it was worn out in the interior and checking the miles it had over 50k miles. Sorry no esp since we would be driving some distance. Went back and was told we could take the x2. Ok get in that car but there’s no trunk cover? (btw both cars driver seats had crumbs in seat.) I asked for one and why there wasn’t one as I’ve never had a rental without one and they told me not all cars come with one. Sorry? Customers are coming out of the airport with suitcases. There is no reason for an SUV to not come with the trunk cover. This is a policy if it is enterprise policy to not guarantee one that needs to change. Because the enterprise employee could not find a trunk cover and could see I was clearly very frustrated he offered an upgrade to a gle. Car was very clean with 12k miles. Ok happy customer given the free upgrade. Car was great and overall very happy until the return. I was asked about the experience so I reiterated what happened. Got an argumentative spiel about car trunk covers don’t always come with the car. But beyond that this employee was not pleasant and did not really appear to care about the issues I’d experienced. Why bother asking customers then at return? Again I’m appreciative an effort was made to rectify the poor initial experience but there need to be some changes here with customer service on the back end and management really needs to look at what’s offered when cars are not available because a q3 is NOT a q5.

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