Enterprise Rent-A-Car

Reviews

• RB

  Rajesh Bhambhani

  3 days ago
  5.0
  We hired a car from Enterprise (Las Vegas Airport) for our trip to Grand Canyon. Coming in from UK, there was some nervousness on driving on the other side of the road with car having controls on the left etc., which I took care of by taking a lesson previous day. There was some nerviousness on the car hiring process too, in regards to documentation check etc. but it turned out to be the best customer service experience ever in my life. It's really true. I and my family were extremely impressed with the entire process starting from pick of the vehicle to the dropping of it back. Best part was when we were asked to pick a car from various options (all luxury SUVs), which surprised us most as I have never seen that in the UK. Prices were also so reasonable with 0 excess etc. I recommend this company 100%.
• A6

  Arrya 684

  4 days ago
  5.0
  First, I checked in online so I wouldn’t have to wait in line at the airport. We had two young kids in tow plus luggage and it was 9pm. Online checkin is the way to go. To get to the car pick up you have to take a shuttle to the rent-a-car garage. Shuttle runs continuously so no problems there. Pick up was so fast and easy. There was already a young lady waiting for customers and she checked our info then showed us the lot. We picked our car, load up & left. No hassle. Drop off was just as awesome. We followed signs for enterprise car return at the garage and parked. There is someone there directing traffic to the lines. We parked, unload, and walked to the shuttle area. What a breeze. Everything was already tracked online. I got texts & emails for all the pickups and returns. Barely any interactions with anyone but the ones you did talk to were soo helpful! Amazing experience.
• YW

  Yulie Ward-Paman

  Aug 25, 2026
  5.0
  I want to give a special shoutout to **Jordan from the Enterprise drop-off section**. He was extremely accommodating, caring, and genuinely concerned when I explained what happened with our rental. He listened to my concerns, took them seriously, and even went out of his way to deduct a little from my final bill. I really appreciated the way he handled the situation. We rented a **Chevy Equinox with less than 3,000 miles on it**, so I honestly did not expect to have any major safety concerns with such a new vehicle. During our trip to California, we noticed that every time I applied the brakes, the car would jerk pretty badly. It almost felt like something was wrong with the wheels or braking system. At first, I tried not to overthink it, but the issue continued throughout all three days that we had the vehicle. We also experienced a serious loss of power while driving uphill. I would be traveling around **80 mph, and the vehicle would suddenly drop to around 60 mph even though I was trying to maintain speed**. At first, I wondered if it was some type of safety feature, but it continued happening. On our drive back from California, the same thing happened again while going uphill, and the vehicle lost so much power that a semi-truck behind me started honking and had to pass me. That was when I became genuinely concerned for our safety. A vehicle with less than 3,000 miles should not be behaving this way. My biggest request to Enterprise is simply that **this particular vehicle be thoroughly inspected and not rented to another customer until they are completely sure it is safe to drive**. I would hate for another family or customer to experience the same thing, especially in heavier traffic or on a steep highway. Aside from the vehicle issue, my experience with **Enterprise itself has always been great**. Their staff is friendly and easy to work with, and the app makes the check-in and check-out process incredibly fast and smooth. And again, **Jordan deserves recognition for the way he handled everything**. He listened, showed genuine concern for our safety, and made sure I felt heard. His customer service helped turn a very stressful experience into a much better one.
• VG

  Vianney Galvez

  Aug 23, 2026
  1.0
  I am extremely disappointed and angry with my experience with Enterprise. I am currently stuck on the road in Las Vegas with my daughter in extremely hot weather because the rental vehicle was not properly equipped for an emergency tire situation. The key needed to access/change the tire was NOWHERE in the vehicle. I checked the glove compartment and throughout the vehicle, and it was not provided to me. I have called Enterprise multiple times trying to get help, and unfortunately I have been unable to get a solution. What makes this even more frustrating is that I am now being told I may have to pay an additional $78 for assistance, even though this situation could have been avoided if the vehicle had been properly prepared and the necessary equipment/key had been provided. I rented this vehicle expecting it to be safe and ready in case of an emergency. Instead, I am stranded with my daughter in the Las Vegas heat and spending my time calling Enterprise trying to get someone to actually help us. This is completely unacceptable customer service. I am asking Enterprise to review this situation, waive the $78 charge, and take responsibility for the inconvenience and unsafe situation this has caused. As a single mom and my mom passing away 2 weeks ago financially yes it has been difficult. My first time renting with Enterprise and do not recommend.
• JC

  jamie clark

  Aug 17, 2026
  1.0
  I am usually very pleased with Enterprise, however on this occasion I was not. I flew into Las Vegas from San Diego (as I have done several times) and only rented from the airport location each time. On none of those occasions was I ever charged a deposit, the only time I was charged it was only $100.00. I had my return ticket and paid with my credit card. I chose to rent from the airport location and pay more for the rental as it was more convenient since I was flying in to rent there. As I proceeded to leave I was then told the deposit was $300 because I was local. I advised that while yes I still have my Nevada ID but live in Mexico and travel every 6 months back to Las Vegas for my job. They told me no it is always $300, I explained I had my return ticket, was still told no it was $300. I reached out to customer service via text as I was not anticipating paying over $600 for the rental, they were very rude and condescending and told me that the previous times I rented, those people didn’t do their job correctly. I explained the website for this location states no deposit with a valid credit card and return flight ticket, they stated the location can change and update the policies. I even told them I could provide my rental lease from Mexico. No response. I then reached out to them because the AC in the vehicle I was given did not work and it was over 114 degrees in Las Vegas, still no response. I have been a great and loyal customer for many years, moving forward because of the way I was treated I will most likely rent elsewhere.

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