Enterprise Rent-A-Car

Reviews

• CC

  Cyn'Ness

  2 days ago
  1.0
  Unfortunately, I had a terrible experience with this rental company and would never rent from them again. The biggest issue was the complete lack of communication. Every time I called to extend my rental, I was quoted different prices by different employees. No one seemed to know what anyone else was doing, which made the entire process incredibly frustrating. Because of their internal miscommunication, I didn’t even get my deposit back. To make matters worse, one employee named Zach was extremely rude on the phone and even told me I “wouldn’t understand” why my deposit wasn’t being returned. That level of customer service is unacceptable. After paying for the rental for an entire month and calling multiple times to explain my extension, I still received a notice threatening to file a police report if I didn’t return the vehicle—even though I had already communicated with the company several times and was returning it the very next day. It was clear that no one was communicating internally. On top of all that, my card was repeatedly charged different amounts throughout the rental, creating even more confusion. Overall, this was one of the worst customer service experiences I’ve had. If you’re looking for a rental company that communicates clearly and treats customers fairly, I would look elsewhere.
• WR

  William Robert

  3 days ago
  5.0
  My car was damaged and it took more than a month to get it fixed but I had a pleasant experience with my replacement vehicle from this Enterprise branch. Everybody there is extra friendly and extremely competent as well as efficient. Much better experience than other Enterprise locations as of late I must add!
• GG

  Gary Griffiths

  Jul 4, 2026
  5.0
  Fast Friendly
• JS

  Jason Swain

  Jun 26, 2026
  5.0
  I recently had an outstanding experience at Enterprise rental car at 3110 E. Sunset Rd., Las Vegas. The staff is friendly, polite, and professional, the process was easy, and the vehicle was clean, reliable, and fun to drive.
• AS

  Annabelle Shattler

  Jun 15, 2026
  1.0
  I wanted to share a recent experience with Enterprise that was disappointing from both a safety and customer service standpoint. I was provided a rental vehicle with tire pressures measuring 52 PSI, 52 PSI, 49 PSI, and 30 PSI. The vehicle manufacturer recommends substantially lower pressures and the maximum safe PSI shown on the tire was 44 PSI. I think it's fairly obvious that having one tire significantly underinflated while the others were severely overinflated creates a notable safety concern, especially given the heat and road conditions here in Vegas. When I contacted the local branch, I was repeatedly told that branch employees are "not mechanical experts" and that they don't know what condition vehicles are in when they arrive from maintenance. When I escalated the concern to the area manager, Michael, I received essentially the same response. At one point, he said, "We apologized. What more do you want from us?" I was genuinely taken aback by that question, and I realistically wasn't expecting any offer of compensation; however, being in the professional services field and previously working as a manager in both customer service and automotive service roles, I would have personally handled the situation by taking responsibility, explaining the process and what can be done to prevent it in the future, and finally offering some sort of compensation to the customer. But that's just the way I was trained. An apology is appreciated, but customers trust rental companies to provide vehicles that have been properly inspected and are safe to drive. The answer to a legitimate safety concern should not be to deny responsibility because someone else performed the maintenance. Safety concerns deserve more than a shrug and an apology. If you're renting a vehicle, I would strongly recommend checking the tire pressures yourself before leaving the lot and do an inspection of basic vehicle safety that all drivers should know how to do - whether they're "mechanical experts" or not. Because contrary to reasonable assumption, this branch and the area manager do not take responsibility for verifying whether even basic safety standards are being met before handing you the keys to a vehicle. I hope Enterprise improves its inspection process so other customers don't encounter the same issue. I have reached out to the corporate team who oversees the area manager. I truly hope management learns to handle customer feedback more effectively.