MW
Maria Williams
1 day ago
Incredible customer service! I went in unsure of what headlight bulb I needed, and the staff immediately helped me find the correct part. Natalie even offered to install it for me right in the parking lot. Fast, friendly, and incredibly helpful!
BP
Beatriz Piusseaux
5 days ago
Soy cliente hacemuchos años y en este de esta dirección me han despreciado no atendieron bien porque como tenían fila no quieren hacer nada solo le dije a la señora que me sacara la bombilla fundida y me dijo que no sabe y no hacen eso cuando en los otros AutoZone si me lo han hecho también me dijo q su compañero no sabía sin preguntarle en fin no quería hacer nada y tenía la bombilla nueva no la compré ahí pero si en otro AutoZone muy mal servicio el de la Hollywood y lake meadI've been a customer for many years, and at this particular AutoZone, they've treated me with disdain. They didn't provide good service because they were in line and didn't want to do anything. I simply asked the woman to remove the burnt-out bulb, and she said she didn't know how and that they don't do that, even though other AutoZones have done it for me. She also told me her coworker didn't know either, without me even asking. In short, she didn't want to do anything, and I had a new bulb. I didn't buy it there, but at another AutoZone. The service at Hollywood and Lake Mead is terrible.
IC
Isis Cervantes
Sep 29, 2026
Literally just left there. I was at Dollar Tree to get a wrap for my hand (broken finger) and when I came out my car wouldn't start, but it would turn on so after calling a few people on the phone I walk to this Auto Zone right next door. And Jessica T was more than willing to help, one of the associates who is usually always there from Dusk til Dawn, super friendly also with glasses was already helping someone with their windshield wipers so Jessica walked over to Dollar Tree with me, she had the wrong size round things to remove the battery so she went to get other sizes with a smile on her face. She was super nice, super helpful and an amazing attitude. My morning could have gone to 💩 but thanks to Jessica T and the manager that let her walk to Dollar Tree with me, my morning is A-OK! Lol. Aaaand she also told me if I go to the Auto Zone on Nellis and Lake Mead they can check if its my starter for FREE! Headed there now before my car turns off! Next review headed over there lol. ✨️🕶🤏🏻✨️
Genuinely cannot remember the last time I walked into a store and felt this unwelcome while actively trying to spend my money. The customer service at this AutoZone was beyond disappointing.
From the moment I walked in, the staff seemed much more interested in standing around gossiping and having their own conversations than actually helping customers. I understand coworkers talk, obviously, but when a customer feels like they’re interrupting your conversation just by asking for assistance, there’s a major problem.
What made it even more uncomfortable was hearing employeeNatalie openly discussing highly inappropriate details about her personal s3x life with another employee while I was literally standing there needing help. How is that remotely appropriate to be discussing loudly on the sales floor in front of customers? I shouldn’t know anything about an employee’s personal life after walking in to buy something for my car. Save that conversation for the break room. On top of that, she was openly discussing unprofessional and inappropriate behavior while on the clock.
When I did ask for help, the responses were extremely dismissive and gave off a very obvious “why are you bothering me?” attitude. There was little to no effort to understand what I needed or actually help me find it. It felt like they wanted to end the interaction as quickly as possible so they could get right back to socializing.
And mind you, I wasn’t asking anyone to rebuild my engine in the parking lot. I was asking for basic assistance at an auto parts store. Not everyone walking into AutoZone is a mechanic. Sometimes people come inside specifically because they need help figuring out what part or product they need. I don’t expect every employee to know everything, but a simple “I’m not sure, let me check” would’ve been completely fine.I work with customers myself, so I’m usually very understanding of retail employees and know everyone can have an off day. But there’s a difference between having an off day and making customers feel like an inconvenience for simply asking you to do your job. Management seriously needs to address the customer service and extreme lack of professionalism at this location.
One star. And honestly, that’s generous
Always professional and a great help.
