CL
Chris Lopez
Aug 13, 2026
Always have had great customer service. But you always get that one person who thinks they know it all. Guy proved himself wrong twice lol. Then didn't want to show us the correct product. Thanks a lot.
5/5 Stars - Darren is a total pro!I went in to get my battery checked, and the second Darren popped the hood, he knew it was the wrong one. He explained it was an incorrect lead-based battery—which is why it died after a year—and immediately installed the right one. He knows his stuff and gives better service than most mechanics at actual repair shops. AutoZone is lucky to have him!
JP
JASPER Philippines
Aug 6, 2026
Very, very, very bad experience, extremely confused staff the manager, the entry-level worker, and the transgender assistant manager can’t seem to figure out how to honor the online policy of no receipt means to look it up with the credit card. Avoid these stores it’s the blind leading the blind very very rude and snotty disrespectful
D5
Dept31 ResultPro 5
Aug 5, 2026
Outstanding customer service at the AutoZone on Silverado Ranch!
A huge shout-out to Carleen and Astrid for going above and beyond to help me replace my rear wiper blade. My older vehicle uses a unique style, and figuring out the correct blade and the different adapter options was a little tricky. They patiently helped me select the right one, worked through the adapters, and even came outside to install it on my vehicle.
From the moment I walked in, they were friendly, welcoming, and efficient. They thanked me for my business, wished me a great day, and even recommended a few products to help restore the sun-faded exterior plastic on my vehicle, which is especially helpful in the harsh Nevada climate.
Top-notch customer service from start to finish. Carleen and Astrid are a great team, and I truly appreciate their professionalism, patience, and willingness to help. Thank you both!
Fidel was absolutely amazing! My car wouldn’t start this morning, so after my boyfriend jump-started it after work, we headed straight to AutoZone. Fidel took the time to check the battery, explain what was going on, and confirmed that it was running low. He reset my check engine light and replaced the battery, getting everything taken care of quickly and professionally.
What really stood out was how knowledgeable, patient, and honest he was. He explained everything clearly in and made what could have been a stressful situation feel easy. It’s rare to find someone who genuinely cares about helping people, and Fidel definitely does.
Excellent customer service from start to finish. We’ll absolutely be back and will gladly recommend Fidel to our friends and family. Thank you for going above and beyond!