Alamo Rent A Car

Reviews

• ES

  Enio Santos

  May 13, 2026
  5.0
  Nos EUA sempre reservei com a Alamo. Sempre fui muito bem atendido. Dessa vez, embora tenha alugado em LA, devido a um pequeno incidente em Las Vegas, procurei a Alamo do aeroporto Harry Reid. Neste post, externo meus agradecimentos pelo ótimo atendimento dispensado pelo SM DJRyles Robinson e pela assistente Jakera que foram muito solícitos e eficientes na resposta a minha demanda. Desejo sucesso e muitas felicidades.
• MM

  Małgorzata Matras

  May 12, 2026
  5.0
  Bardzo polecam wypożyczalnię Alamo Rent A Car w Las Vegas! Obsługa była szybka i profesjonalna, a formalności zajęły dosłownie kilka minut. Dużym plusem była możliwość samodzielnego wyboru auta — na parkingu dostępnych było kilkanaście różnych samochodów, więc bez problemu można było znaleźć coś idealnego dla siebie. Samochód był czysty, komfortowy i w świetnym stanie technicznym. Przejechaliśmy nim trasę przez 4 stany [około 4 tys. mil] i auto sprawdziło się perfekcyjnie przez cały wyjazd. Duży plus za brak ukrytych kosztów oraz bardzo sprawny odbiór i zwrot auta. Zdecydowanie skorzystam ponownie!
• A

  Владислав Каминский

  May 7, 2026
  1.0
  Good afternoon. I want to express my frustration about a very unfair situation that happened to me while renting a car at Los Angeles Airport. I’m attaching a screenshot of the rental agreement I received when I returned the car at Las Vegas Airport. Here’s what happened. Originally, I rented a full-size car for a little over $400 for my entire trip from Los Angeles to Las Vegas. The fact that I would return the car in a different city was clearly included in the original contract from the beginning. At no point did anyone warn me about any additional future charges related to returning the car to another location. And honestly, it would make absolutely no sense for those charges to suddenly be split into separate payments later on. I was fully convinced that my entire rental had already been prepaid. Later, after seeing a Ford Mustang convertible in the parking lot, I decided to upgrade from the full-size car to the Mustang convertible. I went back to the front desk and spoke to the employee there. She told me I would only need to pay “about $500 more” for the upgrade. I agreed and paid it immediately. When I returned the car in Las Vegas, everything went smoothly. I received the final rental agreement — attached below — which clearly stated that the remaining balance due was $0.00. Fully prepaid. Then, a few days later, my card was suddenly charged another $500+ with absolutely no warning, no email, no text message, and no receipt. To me, this feels extremely dishonest and borderline fraudulent behavior from Alamo. I would strongly recommend everyone carefully review every single charge and document when dealing with this company.
• AG

  Alison Glowinski

  May 5, 2026
  1.0
  I reserved a 15 passenger van months in advance for an event I was hosting. Upon arrival they did not have a van with a license plate that could be driven out of state. I was given a temporary van for the night and had to rearrange my plans to come back the next afternoon to exchange for one with a plate. Upon returning the second van the agent climbed on top to check the roof of the for damage and apparently there was a scratch that I'm being charged for. They claimed there was video proof showing that scratch was not there when I left and after repeated requests to see the proof I was sent a blurry photo with a time stamp I can't read and the license plate is cut out of the picture. I have no problem paying for damage I caused if I had caused it but this process has been ridiculous. No one has been helpful from day 1 when the van I reserved wasn't available.
• IA

  Igor' Avkhimovich

  May 3, 2026
  1.0
  !!! Discriminatory and incompetent service at LAS branch — Refused rental despite legal documents. ​I am a legal resident of Mexico but a citizen of another country (Russia). I presented my valid Mexican Driver’s License, my Passport, and my official Mexican Residency Card (Residente Permanente/Temporal). ​The staff at the LAS airport counter refused to provide the car I had booked, demanding a "Border ID/INE" (Voter Registration Card). I explained multiple times that an INE card is strictly for Mexican citizens and that a foreign resident legally CANNOT obtain one. Despite showing my Passport and Residency Card as alternative IDs (which worked perfectly for me in Florida earlier this year), the manager refused to override the system. ​This is a clear case of discrimination based on residency status and a complete lack of training regarding international documents. I had to go to Sixt next door, where I was served in 5 minutes with the exact same documents. Alamo’s incompetence cost me an extra $150 and hours of stress. ​Avoid this location if you are a legal resident of Mexico but not a citizen. They don't know the law.