Alamo Rent A Car

Reviews

• SS

  Sam

  3 days ago
  5.0
  5-Star Review for Alamo We had an unexpected issue with our rental vehicle when it started experiencing electrical problems, including the screen and navigation freezing while we were driving. We were understandably concerned, but the way Alamo handled the situation completely changed our experience. When we returned the vehicle, Owen, the Manager in Las Vegas, went above and beyond to make things right. He listened to our concerns, apologized for the inconvenience, and provided us with a replacement vehicle. His customer service and willingness to help truly stood out. The vehicle we received afterward was such a blessing! We ended up driving it all the way to Los Angeles for our drop-off, and we loved it so much that we’re actually looking into purchasing the same vehicle for ourselves! A huge shout-out to Owen, the Las Vegas Alamo team, and the entire organization for showing what great customer service looks like. Things don’t always go perfectly when traveling, but what matters is how a company responds when something goes wrong—and Alamo handled it exceptionally well. Thank you, Alamo, for taking care of us and turning a frustrating situation into one of the best parts of our trip. We truly appreciate you! ⭐⭐⭐⭐⭐
• BM

  Bill Moyers

  Aug 26, 2026
  4.0
  I rented from Alamo for a golf trip to southern Utah and needed a large vehicle to accommodate four golfers and all our gear. The biggest downside was the long wait for the shuttle bus at the airport. Once we arrived, check‑in was smooth and easy. Vehicle selection was limited, but we were able to get a Jeep Wagoneer that fit our group comfortably. The vehicle had high mileage (72,000) and was a bit of a beast to drive. Loading our luggage and clubs was simple, but the technology in the vehicle was frustrating. Bluetooth connectivity was difficult, and the built‑in navigation was slow and not up to date. I rated the experience 4 stars mainly because the vehicle’s technology was not user‑friendly. Otherwise, I would use Alamo again. Their staff was very friendly, and when I called customer service about an issue, the agent was extremely helpful and did his best to resolve it. I’m still waiting on the final resolution, but the service so far has been excellent.
• AA

  a

  Aug 24, 2026
  1.0
  Discriminated at the counter because we are europeans!!! They refused to give us the car from the prepaid reservation because we couldn't provide the flight home details!! (We don't usual book a flight home on our first days of vacation) It's absurd beause we have a 10 year valid visa and we just arrived in USA. the young guy at the counter treated us like scum! He kept rolling his eyes when we asked why is the flight number mandatory for us to get our car and kept sending us to talk to a manager after questioning us about the purpose of our visit like he was an imigration officer!!! 4 different people with different nationalities were in front of us and they didn't have to provide any flight details. ONLY US!! It's absurd to deny our prepaid reservation without motive!! When we finally met the shift manager he couldn't give us a straight answer why he asks for a flight detail to give us a car. First he said it's Nevada law (but he didn't ask anyone else), then it's Alamo law (it doesn't appear on any official website)....and so on. This happened on 23 august on the night shift at the offices near airport Las Vegas airport. The shift manager names was Paulos and i couldn't get the name of the young black guy who kept talking to us like criminals.
• MD

  Marina Davis

  Aug 23, 2026
  5.0
  Renting a car from Alamo in Las Vegas was a very easy and smooth experience. The lady at the front desk was very friendly and helpful, and we got a great car. The whole rental process was quick and simple. We decided to get the full coverage insurance directly through Alamo, and I’m really glad we did. The very next day, we got a flat tire while traveling. We later had to exchange the car, and everything was handled very easily. We didn’t have to pay anything extra for the flat tire or the car exchange, which gave us a lot of peace of mind. The only thing I regret is purchasing collision insurance through Expedia when I originally booked the car. At the Alamo counter, we were told that the Expedia insurance was separate and was not provided by Alamo. When we purchased Alamo’s full coverage, collision coverage was already included, so in our case the Expedia coverage ended up being unnecessary. Overall, I had a very good experience with Alamo in Las Vegas and would definitely rent from them again.
• SA

  Steve Ashworth

  Aug 17, 2026
  5.0
  Just got back from a road trip in the USA, picking up a midsize suv from Alamo in Las Vegas and driving it up through Yosemite and across to San Francisco then down the Californian coast. The pre-ordering and checking in meant I didn’t have to go to the counter and fill in lots of paperwork and did not have anyone trying to upsell a larger vehicle, all I had to do was choose my car from multiple in that class in their parking garage. We had the opportunity to look over a few cars and pick which suited us the best, in this case a Nissan rogue due to the larger boot/trunk for all our luggage. Drove to the exit showed my license, credit card and booking details and we were on our way, very easy and stress free. On return it was even easier, we took the car full of fuel and filled up around the corner from the drop off point in LA to return it full, we put the drop off location into the sat nav, took us straight to the multi storey drop off point. Pulled up guided by the parking staff, and emptied our luggage out. We received an email receipt very quickly with a £0.00 total. I would highly recommend Alamo. Especially in the US, all cars looked almost new. Ours was clean and tidy on collection with only 20k on the clock. Was a high spec version with all the toys. Got us around California without any issues. It had a couple of scuffs on the paintwork, but with us having the all aspects waiver insurance we had no stress anything was going to be blamed on us. Our experience was 10/10