Alamo Rent A Car

Reviews

• AM

  Amie Miller

  4 days ago
  3.0
  The return was easy as far as dripping the car off. However the picking up of people after they have returned the rental was a mess. There are no signs outside telling you where to go for Alamo. There are other companies' signs just not this one. And then there is no clear place to pick people up and definitely no signs telling you where to pick people up...I get that most of the car rental customers are probably coming from the airport and there are shuttles. However not everyone is coming/going to the airport. 🤷‍♀️ So it was messy and I ended up driving into where you are supposed to return the rentals. Not my problem I guess. It wasn't any big deal to get out once I found an exit. And also, not all exit signs will lead to an exit. There were huge lines of rental cars parked IN THE EXIT LANE. Where you are supposed to drive. 🙄🤷‍♀️ Not the best experience as far as picking up a customer.
• HC

  HOT COM

  5 days ago
  2.0
  I am a frequent renter, and my experiences at this location have ranged from excellent to downright frustrating. That inconsistency is probably the biggest issue with the Station Las Vegas location. When everything is running well, the process is smooth and efficient. The counters are adequately staffed, and although some of the more seasoned agents never seem to be in much of a hurry, everything usually works out. Yesterday (July 5, around 4:00 PM), however, was another disappointing experience. When I joined the line, there were only about five parties ahead of me, and it appeared that five counters were open. I completely understand that employees need breaks or are finishing their shifts, but one after another, agents closed their stations and left. Two remaining counters were tied up with complex customer issues, and for at least 30 minutes I watched those lines barely move. By the time I reached an available counter, the wait had become unacceptable. Fortunately, Sam, who assisted me, was excellent. She was friendly, efficient, and had me on my way in just a few minutes. She absolutely deserves recognition. In the parking lot, I was greeted by Michael, who I would describe as a little rough around the edges. Since I'm a local, I prefer renting vehicles with Nevada license plates because they make parking at some local properties much easier. I couldn't find a single Nevada-plated vehicle in my assigned row, so I politely asked whether he could help. I even mentioned that I'd be happy with either a downgrade to a compact car or one of the SUVs I had noticed with Nevada plates. I also mentioned that I'm a frequent renter because I genuinely appreciated any assistance he could offer. His response was, "I don't need your story. If I can help, I help everyone the same way." While I understand what he was "trying to say", the delivery came across as abrupt and poorly suited for customer service. A simple response like, "Thanks for being a frequent customer. Let me see what I can do," would have conveyed exactly the same message while making the customer feel valued instead of dismissed. BTW, i still feel ALAMO is totally missing some sort of a frequent renter programm like other vendors. To his credit, he did help me, obtained approval for the upgrade, and I was on my way. The outcome was good, but the interaction could certainly have been handled better. Another recurring issue at this location is the exit booth. There seems to be absolutely no consistency. If you have your driver's license ready, they don't want to see it. If it's packed away in your bag or the trunk, that's the one time they'll insist on it. Some of the employees at the exit booth can also come across as surprisingly rude. I've had some genuinely great experiences at this location, which is why I continue renting here. Unfortunately, I've also had some of my worst rental experiences here. I would simply like to see management focus on consistency in staffing, customer service, and operating procedures. Overall, this was a 3-star experience. The long wait at the counter and inconsistent customer service brought the rating down, while Sam's excellent service prevented it from being lower.
• CR

  Cyndi Roberts

  Jun 29, 2026
  3.0
  When I arrived at alamo, there were about five people in line, my son got in line and I tried the kiosk. I got most of the way done, so my son got out of line. I added my credit card information and I got a ping on my phone that the charge went through. I never got any documentation to show when I exit. Then the kiosk showed temporarily not available. At that point I had no idea what to do; so we had to get back in line, and now there were eight additional people in front of us, only 2 people at the counter. About ten minutes later, a manager was coming through, and I was able to flag him down to let him know what happen. He checked the system and I was ready to go. If he had not come around to check on the people standing in line, it would have taken me an additional thirty minutes minimum. Your checkout is so time consuming, both at the kiosk (a little faster but not very friendly) and your counter help is slow, especially when I had already reserved online. I don't understand why there is no app on my phone that will get me to my car in a timely manner. The entire process took me at least another hour before we were on our way, with a two hour drive ahead of us. I have used Alamo 3 times in the last few months and I like the cars, but I don't like the checkout process. I will definitely consider other car rental places in the future, even if it means paying a slightly higher price.
• LT

  Laura Torres

  Jun 23, 2026
  3.0
  I would like to share feedback regarding my recent rental experience in Las Vegas and drop off in Denver, which included both a serious operational issue and excellent customer service recovery. During the early morning hours (approximately 3:30 a.m.), I experienced a flat tire near the airport while drop off part of my family in the aiport. I immediately contacted Alamo roadside assistance to request a tow truck, as the vehicle did not have a spare tire available. Unfortunately, the response time was significantly delayed. I reported the issue around 4:00 a.m., but the tow truck only arrived approximately at 7:30 a.m. During this time, I was alone in a dark and isolated area near the airport, which created a situation of considerable concern regarding personal safety. Additionally, I had time-sensitive obligations, including airport drop-offs, Airbnb checkout, and a scheduled flight later that day. The absence of a spare tire and the extended delay in roadside assistance created a highly stressful and potentially unsafe situation. That said, I would like to strongly recognize the excellent service provided at the Alamo Denver Airport location after the vehicle was finally towed. One of your team members provided a very poor initial interaction; however, the situation was immediately improved by the intervention of the manager on duty, Charles, and a female staff member whose name I unfortunately did not obtain. They demonstrated professionalism, empathy, and efficiency. Charles in particular went above and beyond by: arranging immediate assistance, providing access to charge my phone, and facilitating a replacement vehicle so I could continue with urgent travel needs. Thanks to their support, I was able to pick up my son, complete my Airbnb checkout, and proceed to the airport on time. I sincerely appreciate their outstanding service and leadership in resolving a very difficult situation. I would also appreciate if you could review: roadside assistance response times during early morning hours, and the availability of spare tires or emergency alternatives in rental vehicles. Thank you for taking the time to review this feedback
• SK

  susana keimer1

  Jun 21, 2026
  1.0
  When I dropped off my rental car, I told the employee that I was about five minutes late and asked if I was going to be charged anything extra. Instead of answering my question, she pointed out a crack in the windshield and entered it into the system as if it was a new issue. I immediately got worried and started looking through the video I took when I picked up the car. I asked her if she could check whether that damage was already documented, and she said, “Oh yes, it’s already in the system.” That whole situation caused me unnecessary stress. I told her that next time she should check the existing damage records before entering something that could make a customer think they might be responsible for damage. She didn’t acknowledge what happened or apologize. She simply asked me, almost like she was following a script, whether I knew how to get to the airport. I told her no, and she started giving me directions. I brought up again that she should verify existing damage before submitting it and explained that she had caused me a lot of stress, especially because I had questions about whether this would affect my bill. Again, she ignored my concerns and just continued with the airport directions. Mistakes can happen, but what bothered me most was the lack of empathy and communication afterward. A simple, “I’m sorry for the confusion, it was already documented,” would have been enough. Please train your staff to check existing damages before submitting them and to actually listen to customers when they have concerns. Good customer service is not just about following a process. It’s about treating people with respect. I never got her name, but I did call costumer service.