Imperial Auto & Truck Service Center

Reviews

• AJ

  Alison Jones

  5 days ago
  5.0
  Frank and the rest of the team here did a great job on my BMW. They came and picked me up and dropped me off at home, fixed my car in one day by doing The full breaking system with pads rotors and sensors. Their customer service was superb. I will definitely return here. Thank you!
• RJ

  Roland J

  Apr 4, 2026
  5.0
  Loren and team are great to work with. Very trustworthy.
• MB

  Manuel Bühler

  Apr 3, 2026
  1.0
  More issues after repair and lack of communication! We would like to share our personal experience and encourage others to be cautious. We had injector seal work carried out on our Land Rover Defender Td5. Shortly after the repair, during a test at idle, the engine developed serious issues, including knocking sounds, heavy smoke, and visible diesel leakage. When the mechanic noticed this, the engine was immediately shut off. As a result, we lost confidence in the repair and had the vehicle towed to another workshop in Arizona. There, an independent TD5 specialist inspected the vehicle. Based on their assessment, it appeared that an injector O-ring had been installed incorrectly. We were informed that this caused a significant amount of diesel into the engine, which could have potentially led to serious engine damage if the engine had continued running. This situation resulted in additional costs for us, including transport, accommodation, and further repairs at the second workshop. After that, we contacted Imperial Auto & Truck Service Center to discuss the matter, but unfortunately did not receive any response - neither by phone nor in writing. We consider this lack of communication to be highly unprofessional and disappointing. That is not how travelers should be treated. We understand that mistakes can happen in any workshop. However, based on our personal experience, the combination of the initial issue and the lack of follow-up left us really concerned. Based on our experience, we would never return to this workshop and recommend that others be cautious when having work carried out here!
• JT

  John Thomas

  Mar 24, 2026
  5.0
  The best automotive shop in town! Great staff, great service, great quality. I wouldn't take my car anywhere else!
• CT

  Constance Thran

  Mar 10, 2026
  5.0
  First experience with them. Friendly, polite, took about an hour for oil change, tire rotation, fluid checks, etc. I have to use full synthetic and wanted to use a coupon they had available for a "routine" oil change so they deducted the savings I would have had if I had used the coupon. Significantly less expensive than other quick change operations and they are full service.

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