Cottman Transmission and Total Auto Care

Reviews

• RL

  Robert Layne

  Sep 17, 2023
  4.0
  Excellent customer service
• PA

  Parker Automotive

  Apr 3, 2022
  5.0
  Fair a d reliable
• EH

  Ellen M. Hernisey

  Mar 12, 2021
  5.0
  No problems at all! Prompt service!
• GC

  Geneva Carter

  Jan 14, 2017
  5.0
  Best transmission repair.
• TT

  Turf Tamers

  Aug 23, 2014
  5.0
  It seems like in today's society that people tend to go online to rate businesses when "they" feel that they've had a bad experience. It's as if they feel that they are "getting back" by venting the world that "so and so did them wrong." Most of the time it is lack of education, time, tools or knowledge on the consumer's behalf, of the product(s) being offered or service(s) being performed. Which is probably what led them to the given entity to begin with for whatever their needs/wants were at that given time. When the experience is good, they are happy and life goes on. Well let me just tell you that I have just had my second wonderful experience with Nick, Rocci and the Crew at Cottman Transmission of Woodbury Heights, NJ! The first time I went there (after getting a significantly higher price from an "acquaintance," also in the transmission business) I had my daughter's flex plate replaced on her car. I supplied factory part and Nick happily installed it, for a very fair price, saving me a lot of hassle from having to do it on my back, in my driveway. He even returned a socket to me (that I had inadvertently left on the harmonic balancer bolt of the vehicle) that his Tech found while performing the work. I can think of other places that my socket would have easily ended up in someones tool box but it didn't ... it was returned to me with a smile! (I personally thanked and tipped the Tech) Let's just say that this kind gesture sealed my "trust factor" (aside from the cost of the job along with speedy, professional, polite and courteous service) during my first experience with a new shop! Just a couple of weeks ago, one of my work trucks became symptomatic of a transmission issue. I immediately called Cottman (slightly after hours) and Rocci answered. I explained the symptoms, and Rocci said "bring it in!" I brought my truck to them and the following day they were on it and explained to me, in detail, what it needed. Nick worked with me on costs and even utilized an "online coupon offer" to help me out! My truck was fixed and back on the job in a very reasonable time frame and a reasonable price considering how bad my transmission unit was! The transmission is performing like a brand new unit ... I took it to Nick yesterday, for it's follow-up, and Nick gave it his blessings!!! I couldn't have asked for or expected better service from anyone or anywhere else!!! Finding a professional, honest and reputable Automotive Repair Shop is like finding a good Doctor ... though you hope for no mechanical issues, you are blessed to have them and refer them when given the opportunity!!! Thank you Nick, Rocci and the entire Woodbury Heights "Cottman Crew!"

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