Enterprise Rent-A-Car

Reviews

• AM

  Alon Mor

  1 day ago
  1.0
  Disaster of a place. You can reserve any class car in the website regardless if they have it at all. I reserved a regular car , took an uber out there, and all they had was minivans at$100 a day . Big waste of time and $. And the the energy in the place is like a funeral home … how they stay in business is a mystery
• BT

  Bonita Turner

  6 days ago
  5.0
  Marco was polite, knowledgeable and assured me of all and any questions I had.
• KH

  Kortny Holland

  May 11, 2026
  5.0
  Kendall took excellent care of me and my family. Absolutely will return for the kind and courteous service!
• ST

  Stanley Thenor

  Apr 30, 2026
  3.0
  I’ve been using the Enterprise in West Orange for over 15 years, and it’s always been my go-to location, it’s close. This recent rental was through my insurance, and unfortunately, my experience this week was very different. Based on what was reflected in their system, I was eligible for a premium SUV class vehicle. However, I was repeatedly pushed toward extra-large SUVs like a Yukon and Wagoneer, including one that was an additional $20/day plus tax. While those may be considered “premium,” they don’t fit my needs—especially with street parking and frequent trips into NYC. I clearly explained that the issue wasn’t price, it was size and practicality. I also made it clear I was open to a smaller SUV or even a premium sedan, but I kept getting pushed toward vehicles that didn’t work for me. I also felt unnecessary pressure to purchase additional insurance, even after declining more than once. On day two, I returned and had a similar experience with the same employee. I ended up pointing out a smaller vehicle myself (Chevy Trax), which wasn’t fully ready and had an odor. Shortly after, another customer returned a Jeep Compass, and I took that instead—which worked much better. The entire process took over an hour. While waiting, I also observed that same employee giving another customer a difficult time over a reservation issue that appeared to be caused by the system. It didn’t feel like the situation was handled in a customer-friendly way. Throughout the interaction, communication felt difficult at times. I was interrupted when trying to explain my needs, and I observed similar behavior with another customer. Combined with visible impatience and some unprofessional behavior, the overall experience felt more like a sales push than genuine customer service. To be fair, another employee stepped in to finalize my rental and apologized, which I appreciated. In fairness, it did seem like the location may have been understaffed both days, and the team didn’t appear to be working as cohesively as I’ve seen in the past. I wasn’t able to tell if a manager was present, and even basic requests like a short ride home weren’t available due to limited staff. It’s possible that some of the experience was impacted by that, but it still felt like there was a lack of coordination and overall direction compared to prior visits. This location has always done well in the past, which is why this experience stood out. I’m hoping this was just an off situation, but it may be something that needs attention.
• AD

  Amrita D

  Apr 21, 2026
  2.0
  While the staff were very friendly and courteous, the good part of my experience with Enterprise ended there. I had called the previous day and set up an appointment to pick up a rental that the insurance company had ordered as a replacement for my car that had to be repaired. When I get there at the appointed time, the staff member takes me to the lot and shows me a variety of higher end cars and asked which one we’d like. Only when we asked if this would be fully covered by insurance did they say it wouldn’t and that we would have to cover the extra expense over the limit the insurance company had set. When asked what cars were available in the insurance price range, they said none were available and it would be at least a 45 minute wait if any were returned soon. This is after I had explicitly asked if the car covered by insurance would be available for pickup at the appointed time while I was scheduling the appointment. I don’t understand why I even needed an appointment if it is all a current-availability-only basis. Absolute waste of time. They knew exactly how much insurance was going to cover yet were not upfront about not having any cars within that range or that they only had cars outside the price range. Took my business to another company where the agent immediately checked what insurance was covering and offered up all the car options within that range - no upselling or any other dodgy stories.

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