Enterprise Rent-A-Car

Reviews

• ML

  M Leone

  1 day ago
  2.0
  I HIGHLY RECOMMEND every customer to take pictures and/or video of EVERY part of the car they rent you before you even leave thier lot because when my son returned thier car they tried to blame him and charge him for a little scratch but thankfully he was smart enough to record and document the condition of thier car immediately on day 1. He showed them his video and pics to show them the scratch was already there and that was that
• MR

  Martha Rubiano

  May 6, 2026
  5.0
  WNY, NJ Enterprise team is excellent and treat their customers with great respect and care! Keep up the great work!
• EP

  ELVIN POSAS

  May 6, 2026
  5.0
  Excellent service, fast check in and check out. Definitely this is the place to rent a car. Ayed was really helpful. Great customer service.
• ME

  María El Eysami

  Apr 16, 2026
  5.0
  "I had an incredible experience renting a car here, and it was all thanks to Fatou. Her customer service is top-notch; she was professional, transparent, and made the entire process seamless. It’s rare to find someone so dedicated to ensuring a positive customer experience. If you’re renting here, look for Fatou—she’s the best!"
• DP

  Dejesus P

  Mar 24, 2026
  1.0
  I had a very disappointing experience at the Enterprise location on Kennedy Blvd in North Bergen, NJ. I’ve been a loyal Enterprise customer for over 10 years and provided my membership number at the counter, but the employee told me that it “didn’t matter,” which was extremely frustrating and dismissive. I had a confirmed reservation and took a taxi to the location, expecting a smooth pickup. I brought a debit card along with a bank statement and additional documentation, but I was turned away because I didn’t have utility bills in my name. While I understand policies exist, this was never clearly explained during the reservation process. What made the situation worse was the poor customer service. There was no effort to help, no alternatives offered, and the overall attitude felt unprofessional and unhelpful. As a long-time customer, I expected better treatment, clearer communication, and at least some level of consideration for my history with the company. Instead, I lost time, money, and left feeling disrespected. I hope management reviews this location’s customer service and communication practices so other customers don’t go through the same experience.

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