Lester Glenn Mazda

Reviews

• CC

  Chris Castillo

  Aug 26, 2026
  1.0
  I will start by saying once I purchase something from anywhere, you will usually never hear from me again as I know what I purchase, do research and never complain. I purchased a vehicle in February which was a certified pre-owned vehicle and the salesman was great, listened to what I was looking at and pointed me to the models he had. I wound up buying and was happy with the process. The issues came not long after in which a month later while driving to work I received a messaged for braking system failure, took off work and had it looked at ..did not have the correct amount of brake fluid and was told the brakes should have been replaced prior to being sold,problem fixed. Time passes and while driving to work I hear a grinding metal sound in which case the car had to be towed, took off work again. Brake Caliper had fallen off. Some time passes and get my first oil change only for the mechanic to tell me the front right wheel is missing almost all of its lug nuts. Service dept came and dropped off new ones. Fast forward to today and I can't get in my vehicle with either key fob, open the key fob to get the physical key and no keys to be found in either. I try to unlock the car through my app and says successfully unlocked but car still will not open, tried remote start also and car won't turn on either...so in the span of roughly 6-7 months I've had 4 issues and it's been towed back twice and ive had to drop it off myself another. I like the car that was purchased but have some serious concerns on how much was looked into this vehicle for being a certified pre-owned. I'm not looking for anything but rather just to explain. Overall I am happy with the actual vehicle but unsure of if I will purchase another Mazda. I will say the service department has been helpful in dealing with all the issues.
• RG

  Ryan Grant

  Aug 24, 2026
  5.0
  Mike was absolutely amazing! He was so relaxed and made the entire experience an absolute pleasure! The whole team was fantastic! Highly recommend!
• VB

  Veronica Bonelli

  Aug 19, 2026
  5.0
  Got my first car on my own, and Jason was amazing! Super helpful and informative on each part of the buying process. Would definitely recommend, easy and very nice dealership!!
• CL

  Christopher Limoncelli

  Aug 8, 2026
  5.0
  Exceptional service and truly treated like family! Jason provided us with absolutely great service from start to finish. He was incredibly nice and patient with my wife and children, even while our kids were eating snacks and exploring around his office. He made us feel completely comfortable and never once made us feel like we were a bother. He was attentive, welcoming, and genuinely cared about making our experience a great one. We even bonded over our shared love of Vermont cheeses, maple syrup, and great food spots. Since we were both born in Brooklyn, it was really nice connecting over those little things and making the experience feel so personal. A special shoutout to Will as well for sharing our love of Morgan Wallen and Ella Langley! It was great getting to know everyone and feeling like more than just another customer. We will be taking the new vehicle on a nice long road trip for my wife’s birthday coming up. ☺️ If you’re looking for a dealership where you’ll be treated with respect, kindness, and like family, just go here and you won’t be disappointed! Jason and his team made this experience memorable, and we truly appreciate everything they did for us. Thank you! 💯
• SA

  S A

  Aug 5, 2026
  1.0
  I was disappointed with the level of customer service I received during my recent service visit. This was the second time I interacted with Kathleen Ottmer, and unfortunately, my experience was just as negative as the first. Each time, I felt rushed and was not given the opportunity to fully explain the issue with my vehicle. She frequently interrupted me, talked over me, and did not seem interested in listening to my concerns. Her tone came across as dismissive, and at times she spoke loudly and with an attitude that made me feel uncomfortable. As a customer, I expect to be treated with courtesy, respect, and professionalism, especially when I’m simply trying to explain a problem with my vehicle. The way I was spoken to was both unnecessary and unacceptable. I hope this feedback is taken seriously so that future customers receive a more respectful and attentive service experience.