Lester Glenn Mazda

Reviews

• JS

  Jillian Stack

  5 days ago
  5.0
  I had a great experience with Mazda, and I especially want to recognize Mike Shimak for making the entire process so smooth and enjoyable! Mike was incredibly helpful, knowledgeable, professional, and attentive throughout the experience. He took the time to answer all my questions, made sure I felt comfortable with everything, and went above and beyond to make the process as stress-free as possible. It’s clear that he genuinely cares about his customers and wants them to have the best possible experience. I couldn’t be happier with the service I received. If you have the opportunity to work with Mike, you’re in great hands! Thank you, Mike, for everything!
• ZT

  Zaccery Tarver

  Oct 3, 2026
  5.0
  Wonderful experience, listened to what we wanted, no pressure, Mike Shimak was very personable and knowledgeable, would definitely come back for more!
• NN

  NIKKI

  Oct 2, 2026
  1.0
  ****BUYER BEWARE BUYER BEWARE BUYER BEWARE**** $$...10/15/26 DAY 47 OF NOT BEING ABLE TO USE MY PHONE IN THIS VEHICLE.... AND MAZDA IS AWARE OF THIS ISSUE, PER ANOTHER DEALERSHP EMPLOYEE AND THEY'RE NOT TELLING CUSTOMERS...THAT'S WHY THE SALESMAN HAAD SAID THE DAY OF PURCHASE, OH I CAN'T HOOK UP THE PHONE, I WAS WONDERING WHY, HE HAD NO RESPONSE, I NOW KNOW WHY, BECAUSE HE KNEW! I CALLED CORPORATE AGAIN ON TUESDAY 10/13/26, STILL NO RESPONSE...THEY WANT TO CHARGE ME $100.00 TO GO TO ANOTHER MAZDA DEALERSHIP, WOULD YOU BELIEVE THIS, AFTER SPENDING THOUSANDS OF DOLLARS ON 8/29/26, THEY WANT TO CHARGE ME!!!!!!!! THEY ARE A COMPLETE SCAM!!! *** I HAVE BEEN TOLD I HAVE TO PURCHASE A NEW PHONE, MINE IS 1.5 YEARS NEW. MY PHONE IS NOT "COMPATIBLE" BUT WORKS PERFECT IN THREE OTHER MAKES OF VEHICLES. SINCE BUYING THIS MAZDA,THERE IS CONSTANT STATIC AND AN UNDERWATER SOUND, ON THE RECEIVING END OF MY PHONE CALLS. SOMETHINGS NOT RIGHT HERE, JUST BE MINDFUL TO THIS BEFORE YOUR POTENTIAL PURCHASE****** “BLAME THE CUSTOMER” AUTO GROUP — A MASTERCLASS IN UNPROFESSIONALISM** **THE LEVEL OF ARROGANCE IS ASTOUNDING** My experience with Lester Glenn Auto Group has been an exhausting, unnecessarily stressful nightmare. Judging by reviews across multiple platforms, I am far from the only customer expressing serious dissatisfaction. Do your research, read the reviews, and think carefully before handing thousands of dollars over to this business. FINANCING ISSUES. IGNORED EMAILS. UNRETURNED VOICEMAILS. VEHICLE PROBLEMS. HORRIFIC CUSTOMER SERVICE. What else can possibly go wrong with one purchase? The financing process has been plagued by poor communication, Andrew, leaving me chasing answers and clarification about whether my financing was properly submitted. Getting basic answers should not be this difficult. Then there's Kathy Ottmer in the Service Department. My experience with her has been unacceptable. I was dismissed, disrespected, and intimidated while trying to resolve legitimate problems with a vehicle I had just purchased. Rather than listening to the evidence and helping find a solution, my concerns were brushed aside, and the blame was shifted back onto me—the customer. Apparently, customer service is an afterthought. When someone is already dealing with vehicle and financing problems, which were created by “Blame the Customer Auto Group” the last thing they should have to endure is an employee who makes an already stressful situation worse. If management is aware of recurring complaints about Kathy's conduct, what exactly is being done to address them? How many complaints does it take before someone takes full responsibility for mistreating customers? The level of complacency and lack of accountability displayed in handling customer concerns is unacceptable. The lack of communication, accountability, and professionalism throughout this experience is astounding. A dealership should stand behind its customers after the sale—not leave them fighting for answers. If you want your concerns ignored, your patience tested, and your purchase turned into an ongoing headache, “BLAME THE CUSTOMER” AUTO GROUP may be the place for you. 10/12/26 After being ignored by Andrew for 7 days, I finally received a return phone call yesterday, (10/12/26). Yes a week, and then he blamed me! Stating he called me and there was something wrong with my phone.. Not me again.... This dealership is a complete disaster. I purchased this vehicle on 8/29/26. On the day of the sale, I was told my first payment was due 10/13/26. I reached out multiple times, because I care about my credit and didn't want to chance being late. Completely unacceptable, but par for the course. *****BUYER BEWARE ****** BUYER BEWARE***** *************Check those IP addresses..... ; )**************
• AS

  Abhishek Shetty

  Sep 29, 2026
  5.0
  We had an excellent experience leasing our car from this dealership! The entire process was smooth, transparent, and much easier than I expected. A special shoutout to Mike Shimak our salesman, who was absolutely amazing throughout the whole process. He was very welcoming, knowledgeable, patient, professional, and never made us feel pressured. I would definitely recommend this dealership, and especially Mike Shimak , to anyone looking to buy or lease a car. Truly a great experience!
• AR

  Alexandra Romeo

  Sep 12, 2026
  1.0
  Extremely disappointing experience. Think twice before purchasing here. I honestly regret trusting Lester Glenn Mazda with my first vehicle purchase. My salesman, Mike Shimak, was extremely attentive throughout the sales process. As a young woman and first-time buyer, I trusted that I was being given honest and accurate information. Unfortunately, I now feel taken advantage of. I was specifically told that all four tires were brand new and that the battery had been replaced in July. After purchasing the vehicle, I found information that contradicted what I had been told. When I confronted Mike, he said he needed to check the inventory because so many cars come through the dealership. I gave him three days to get back to me. He never did. I had to reach out to him again. I understand I purchased a Certified Pre-Owned vehicle and wasn’t expecting a brand-new car. What I expected was honesty and transparency, especially as a first-time buyer. I only had the vehicle for 25 days before it began having significant issues, including shaking, battery problems, and other mechanical issues. It then spent a week at the dealership while I was given a loaner. I just picked it up, so I’m hoping everything was properly repaired, but only time will tell. The most disappointing part is that Mike knew what I was dealing with and knew my vehicle was being serviced, yet he never once checked in. The communication I received before the sale disappeared once the sale was done. I left this experience feeling misled, ignored, and taken advantage of. Mike Shimak, do better.