Mavis Discount Tire

Reviews

• NN

  Novian Neal

  4 days ago
  1.0
  I made a 1:00 PM appointment on Saturday for a brake replacement. When I arrived at the store, I was immediately told that they were extremely busy and that my vehicle would not be ready until Sunday. Although this was inconvenient, I was understanding and told them that was fine because I did not have anything planned for Saturday evening or Sunday. However, the situation became extremely frustrating the following day. Around 3:00 PM on Sunday, I called the store because I needed to make sure I would have my vehicle available for Monday morning and throughout the upcoming week for work. What happened during that phone call was extremely concerning. At first, the employees acted as though they could not even locate or confirm that my vehicle was at the shop. Then, they acted as though I had never given them the key to my vehicle. When I explained that I had personally handed over the key, they then appeared unsure about who had taken it. I actually had to physically describe the employee who took my key before they were able to determine what had happened. I was then told that my paperwork had been placed on the tool chest of a mechanic who did not come to work that day. This raises a very basic question: If the store knew that the mechanic who had my paperwork was not going to be there, why wasn't I contacted? I had made an appointment, brought my vehicle to the shop, handed over my keys, and agreed to leave my vehicle overnight based on the understanding that the work would be completed by Sunday. Instead, I had to call the store myself late Sunday afternoon to discover that my vehicle had apparently not even been assigned to someone who was there to work on it. The biggest issue for me is not simply that the repair was delayed. I understand that shops can become busy and unexpected problems can occur. The problem is the complete lack of communication, organization, and accountability. At multiple points, your employees appeared not to know: Whether my vehicle was actually at the shop. Whether they had my vehicle key. Who had taken my key. Who was responsible for my vehicle. Why my paperwork was sitting on a mechanic's toolbox when that mechanic wasn't even working that day. And, most importantly, why I had not been contacted about the delay. I had specifically made an appointment and rearranged my expectations around having my vehicle back by Sunday because I needed it for work Monday morning. Had someone simply called me and explained that the mechanic was unavailable and my vehicle would not be worked on as expected, I could have made other arrangements. Instead, I had to chase down information about my own vehicle. I have used automotive repair businesses before, and I understand that delays happen. What I do not consider acceptable is leaving a customer's vehicle sitting untouched while the customer receives no communication whatsoever, followed by employees being unable to provide basic information about the vehicle and its key. I would appreciate a response from management explaining how this situation was allowed to happen and what will be done to prevent customers from experiencing the same type of treatment in the future. Based on this experience, I am extremely disappointed with the level of service I received from Mavis Discount Tire in Gloucester, NJ, and I will seriously reconsider using this location again.
• YS

  Yveline Sertil

  4 days ago
  1.0
  STAY AWAY! They will UPSELL YOU AND DAMAGE YOUR CAR! I guess if they have EVERYONE that had a tire change and basic oil change done give them a 5 star they would have high ratings they have. I contacted Mavis for an oil change because my European car repair specialist couldn't get me in for another week. At this point my car oil light change came on twice a week for 2 weeks. I figured it was just an oil change so let me get the oil change with Mavis since they had high ratings. After arriving for my oil change, they lifted my car up and later called me in. They stated that my car had an oil pan leak and they could not do my oil change until it was fixed. Nick the technician stated that I didn't have much time maybe a week and thay this should be done immediately. This was news to me since my technician never mentioned anything about an oil pan leak. I asked Nick if he was capable of working on my car and he stated "Yes" with an attitude. I apologized and said I didn't mean to offend him because I knew European cars could be tricky and not all mechanics could or knew how to work on them, this was why i only broughtmy car toa European car specialist for anything. He stated that he had experience and could do this repair. After Mavis stated they received my car parts, I dropped the car off. I saw the manager Victoria and told her I was leary on having the work done, cause I didn't know if the technicians were in fact capable of this "repair". She stated and reassured me that her guys were well qualified and capable and pointed to a Masserati in the bay that they were currently working on. I told her I only wanted the technician Nick who stated he was qualified to do this "repair". She assured me that he would work on it. I left feeling a little better. The next day I pick my car up after hours and the engine splash guard on the bottom of my car is left hanging on the left driver side. I drive off one block and my car started to shake violently and the check engine light came on. At this point I'm terrified, because my car NEVER did this and a check engine light never came on before they touched it. I called the shop as soon as they opened the next morning and told them what happened. When I got there I questioned why my splash guard was not put back in and the mechanic told me "too many bolts" I was confused as to why there was another tech working on it when the agreement was to have the technician who stated he was qualified to work on it. Victoria stated that he was busy with other cars. I stated I wanted the mechanic Nick who stated that he was experienced to do the work. A couple days later they told me it was because i needed a tune up, I said that was extremely strange since my car never showed any signs of engine issues until they touched it. They claimed it was because of the year and mileage. While they did the "tune up", they stated that upon doing this said tune up they discovered that I had valve gasket leak. At this point I am extremely angry because they were trying to Upsell me on over $5,000 worth of "repairs" and my car was not driving the same. Make a long traumatizing story short, after 3 weeks of Mavis having my car it was still shaking violently with a check engine light and later low coolant light. I had to call corporate, they towed my car to BMW for them to figure out what happened. Turns out the engine light came on cause they did not simply put 2 bolts and screws back with the oil pan. Which led air to escape explaining the car shaking violently. All BMW did was put those 2 pieces together. Fast forward to 1 month later my oil light comes on. Alarming, because I just had one with Mavis 1 month prior. I took it to BMW and they stated that I now have an oil pan leak because Mavis put the wrong oil pan in and the other work that they did definitely looks suspicious. Also, turns out I'm not the only one that had to be towed to dealerships because of Mavis’s incompetent workers. $3,200 later and my car is in worse shape since they touched it! STAY CLEAR AWAY!
• HD

  Heather D

  Aug 23, 2026
  5.0
  I will definitely be returning to this location when my car needs serviced. Both Bob and Phil helped me out. They were informative, as well as, very patient and kind when we experienced an issue with the credit card that I wished to use. I felt they were honest with me about what my car needed, which as a woman, is not something that I typically experience.
• RW

  Ryan Williams

  Aug 22, 2026
  5.0
  First and foremost I would say go here for your issues. From my first interaction on the phone with Bob and then meeting both him and Phil in person and they made experience worth every penny they were kind respectful and worked with me diligently with explaining the issues fixing them and pricing. These gentlemen were patient with me and even went as far as getting my chargers out of the car while they were working on this was after they attempted to use there own chargers. I watched a few people come on to pick up and get serviced and 3veryone I encountered where not only pleas3 with there speedy diligent service but there communication. Thanks Phil thanks Bob I will be referring people to you.
• IM

  IDelorse Manley

  Aug 19, 2026
  5.0
  I’m truly grateful and so appreciative for Bob and Jaden, for helping me with my difficult situation, I had a nail in one of if Enterprise cars. They were very very busy? But took the time ahead of some other scheduled appointments, a waited on me an my great granddaughter, so we could drive to Clayton Del to pick up my lil great granddaughter from the daycare. May God Continue to bless them an continue their great service that they do at Mavis Tires in Sicklerville, Also I want to give a great shout out to Phil for helping fix my Phone so I could let you know how outstanding they are at this company. Very nice people.

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