AutoZone Auto Parts

Reviews

• MQ

  Mariaah Quinn

  Aug 31, 2026
  3.0
  The store itself was very clean and presentable. I wasn’t planning on leaving a review, but what I witnessed was unprofessional enough that I didn’t feel right ignoring it. While I was standing at the register, a woman who appeared to be the manager was loudly correcting an employee directly in front of me. There is a difference between managing an employee and humiliating one, and what I witnessed was much closer to the latter. Her tone was condescending, taunting, and completely unnecessary. She was loud enough that I, along with anyone else in the store, could hear the entire interaction. What made it even worse was that as soon as the employee walked out of the store, she immediately started making comments about him to the other employees. If you are comfortable talking about an employee the second they walk away, in front of customers no less, that says far more about your professionalism than it does about theirs. Managers are supposed to lead by example. If an employee needs to be corrected, pull them aside and have a private conversation like a professional. Publicly embarrassing someone, speaking down to them, and then discussing them with other employees afterward is not leadership. It is disrespectful, immature, and creates an uncomfortable environment for employees and customers alike. Her voice may naturally be loud, but that was not the problem. The problem was her attitude and the way she chose to use her position. Being a manager does not give someone permission to demean the people working underneath them. If anything, that title should come with a higher expectation of professionalism, emotional maturity, and basic respect. Customer service is not just about how you treat the person spending money. How you treat your employees when you think you have authority over them says a lot about the kind of environment you are running. And to the employee she was speaking to: I genuinely respect how you handled yourself. You stayed calm, didn’t yell back, didn’t stoop to her level, and simply walked away. Ironically, you demonstrated more professionalism in that moment than the person who was supposed to be managing you.
• UU

  USTraveler

  Aug 20, 2026
  5.0
  5 stars for today. Very helpful team.
• JD

  Joe Donohue

  Jul 21, 2026
  5.0
  Store just opened!! But they were able to get me what I needed