Enterprise Rent-A-Car

Reviews

• GB

  GARY BOWSER

  2 days ago
  1.0
  Drive from Pittsburgh to Raritan for a 12pm reservation only to be told Sorry No Vehicle's in stock and no idea when theyre coming. She was nice enough to tell me go drive to the airport and pick one up. Uhmmm ya how do I get to the airport exactly without a car? No help no answers. Called the 800 number to cancel reservation and their customer service is even worse. Avis wouldnt rent a one way vehicle to PA. Luckily Hertz in Flemington has cars and customer service to help.
• TC

  Tamera Coelho

  4 days ago
  5.0
  Fantastic experiences at the Raritan, NJ location. Alex (mgr) is quick, thorough and will make sure it is a very good experience. Only place I go for car rental. Highly recommend.
• JC

  Joe Choroszewski

  6 days ago
  5.0
  Received very friendly and efficient service at this location! I wish I could remember the rep’s name who served my rental but she was great. (Rented a Pacifica 9/21-9/25 if that info helps!)
• ER

  Erick Raphalsky

  Oct 1, 2026
  5.0
  Alex and the crew were phenomenal. They catered to all my needs and were very accommodating of my requests. I highly recommend Enterprise, and I will surely be using their services soon.
• IP

  I P

  Sep 14, 2026
  1.0
  Very Disappointing Experience at Enterprise Bridgewater This is the second disappointing experience I have had with the Enterprise Bridgewater location, and unfortunately, it makes me question how customers are treated when their rental is being paid for by insurance. Last week, I made a reservation for a rental car because my Nissan Altima was being taken to a body shop for repairs. Progressive was paying for the repair and the rental and had selected Enterprise for the rental. When I made the reservation, I clearly indicated that my vehicle was a Nissan Altima and that I needed a rental car, specifically a 4-door sedan. Enterprise picked me up from the body shop and brought me to the Bridgewater location. We arrived around 4:30 PM. Once there, I was told that the only vehicle available was a Kia minivan. I explained that I had made a reservation and was expecting a sedan. I asked if they could check with another Enterprise location to find a 4-door car, but I was told they couldn't. I then contacted Progressive myself. They advised me to contact the Enterprise location in Hillsborough or Hertz. I called the Hillsborough Enterprise location myself and was told that they had a car available. I immediately told the Bridgewater employee that Hillsborough had a car available. She then asked to use my phone so she could speak directly with the Hillsborough employee. After speaking with Hillsborough using my phone, the Bridgewater employee told me that an Uber could take me to the Hillsborough location and that the cost of the Uber would be credited to my rental bill. She also told me that I could wait at Bridgewater in case a vehicle was returned. While I was waiting, another customer came in. He told me that he did not even have a reservation and wasn't sure if he would get a car. Yet, he was given a 4-door car. When I asked the employee why he was given a 4-door car while I was still waiting with a reservation, I was told that he was a corporate customer. Then, around 6:00 PM, I was told that I had to leave because they were closing and they had no car for me. This is what I find unacceptable: I had a reservation and was specifically asking for a 4-door sedan. Another customer walked in without a reservation and was given a 4-door car, while I was told there was nothing available for me. What makes this even more frustrating is that Enterprise knew I had no transportation because they had picked me up directly from the body shop where my Nissan Altima was being repaired. I was completely dependent on them for transportation at that point. This is also the second incident I have experienced with this Enterprise location where I felt that, because the rental was being paid for by insurance, I was not being treated like a regular paying customer. It felt as though they knew the insurance company was paying for the rental and expected me to simply accept whatever vehicle they offered me. If there genuinely was no 4-door vehicle available, I could understand. But seeing a customer without a reservation receive a 4-door car while I was left waiting, despite having a reservation and no transportation, was extremely upsetting. I did not ask for a luxury vehicle or anything unreasonable. I asked for a 4-door car because that is what I needed and what I had reserved. I hope Enterprise management seriously reviews what happened at this location and looks into how insurance-paid rental customers are being treated. Having insurance pay for the rental should not mean that the customer has to accept whatever vehicle is available while other customers receive the type of vehicle they need. After two incidents like this, I would be very hesitant to use this Enterprise location again.

Frequently Asked Questions About Enterprise Rent-A-Car