Genesis of Brunswick

Reviews

• MM

  mike mannino

  2 days ago
  1.0
  I bought a $90000 car. They gave me a call with an eighth of a tank of gas. When it says on the sticker full. Tank of gas i did not receive my carpeted mats. Missing the bracket to install my rear plate only one screw available
• AS

  Adalysse Switzer

  2 days ago
  5.0
  Jack Daniel’s was a fabulous salesman who helped me get my dream car! So so happy!
• AD

  Amirah Donald

  Sep 30, 2026
  1.0
  I would give the Global Auto Mall Genesis Service Department zero stars if I could. This was, without question, the worst service experience I have ever had at a dealership. I scheduled an oil change specifically with a loaner vehicle because I needed to get to work. The day before my appointment, I received a call confirming BOTH my service appointment and the loaner. Yet when I arrived at the dealership at my scheduled time, my service advisor wasn’t even there, so I had to wait for him to arrive. Once he finally arrived, I was told there was no loaner reservation for me. I explained that the loaner had been part of my appointment from the beginning and had literally been confirmed by their staff the day before. His response was essentially that someone made a mistake and there was nothing they could do. My only options were to sit there and wait for the service to be completed or reschedule. To make matters worse, they would not provide transportation to my workplace because it was more than 10 miles away. So despite THEIR mistake, THEIR failure to properly document the loaner, and THEIR confirmation the day before, the entire inconvenience was somehow left for me to absorb. I then spoke with the manager, Michael Scallion, expecting that management would at least attempt to resolve a problem created entirely by the dealership. Instead, I felt completely dismissed. There was no meaningful attempt to find a solution, accommodate me, or even demonstrate genuine concern about the inconvenience their mistake caused. What bothered me most was the attitude. Mistakes happen. What separates good customer service from terrible customer service is how a business responds when it makes one. Global Auto Mall Genesis failed miserably in that regard. Having owned a luxury vehicle and experienced how true luxury dealerships treat their customers, the difference is striking. Luxury service departments understand that the customer experience does not end when the vehicle is sold. They work to accommodate customers, correct their mistakes, and make sure customers leave feeling valued. Unfortunately, my experience at Global Auto Mall Genesis was the complete opposite. Confirming a service and loaner appointment one day and then telling a customer the next day, after they have already arrived, that someone made a mistake and essentially “there’s nothing we can do” is unacceptable. Genesis may market itself as a luxury brand, but based on this experience, the level of service I received was anything but luxury. There is a significant difference between selling a luxury vehicle and actually providing a luxury customer experience. Global Auto Mall Genesis has a lot of work to do if this is the standard of service and management they consider acceptable.
• RD

  Rami Dawani

  Sep 13, 2026
  1.0
  I wish I could give them less than one star. Ever since the last service on my GV80, the vehicle has been having multiple problems, and I still don’t know what caused them. What made the experience even worse was dealing with a manager named Joe Small. From the moment I explained that I had been experiencing issues with the vehicle since my last service, instead of listening and trying to understand my concerns, he became aggressive, raised his voice, and spoke to me in an extremely rude and unprofessional manner. I honestly don’t understand how someone who communicates with customers this way is in a management position. A service manager should know how to listen, communicate professionally, and handle customer concerns—not argue with or yell at customers. Based on my experience, I would strongly recommend going somewhere else. Find a dealership that treats customers with respect, communicates professionally, and makes you feel confident that you’re being treated fairly.
• DR

  david Rothberg

  Sep 10, 2026
  5.0
  we purchased a new Gv70. We are older and not technically savvy so the new technology was an issue. we returned to the dealership the following day and Johnny assisted us in setting up the car He was unbelievably knowledgeable in all aspects and extremely polite and patient I would recommend his assistance to anyone purchasing a new car It made a so so experience into an exceptional one thank you Johnny