Route 1 Hyundai

Reviews

• OO

  Oscar

  4 days ago
  1.0
  Muy decepcionado con la atención al cliente y la falta de responsabilidad de este concesionario. Hace apenas 2 meses, mi esposa, mi hija y yo compramos una camioneta modelo 2026. Durante el proceso de venta, el vendedor WILL VARGAS hizo varias promesas, pero cuando realmente necesitamos ayuda, nadie nos dio apoyo. Hace 2 días, mientras mi hija salía del trabajo, sufrió la explosión de una llanta y descubrimos que el vehículo no incluía llanta de repuesto. Nos comunicamos con el vendedor para buscar orientación y solución, pero no recibimos ninguna ayuda real. Posteriormente nos indicaron que podíamos utilizar la cobertura de garantía extendida, la cual supuestamente tiene validez a nivel nacional. Sin embargo, cuando acudimos al dealer en Trenton, nos informaron que NO se hacen responsables de esa garantía y que no podían ayudarnos. Hoy decidimos regresar personalmente al dealer de Route 1 para buscar una solución. En esta ocasión nos atendió el gerente de ventas ALFREDO LLONTOP. Después de explicar toda la situación, su respuesta fue que “no sabía” por qué la garantía no estaba siendo cubierta. La situación empeoró cuando notó nuestro descontento. De manera muy grosera y poco profesional, nos dio la espalda y dijo: “SI SE QUIEREN IR, VÁYANSE”, dejándonos a mi familia sin ninguna solución. Lo más decepcionante no es solo el problema de la llanta, sino la total falta de profesionalismo, empatía y responsabilidad hacia clientes que confiaron en este concesionario al comprar un vehículo nuevo hace apenas dos meses. Solicito ser contactado por alguien de alta gerencia o un representante corporativo que pueda atender adecuadamente esta situación y aclarar la cobertura de la garantía que nos fue vendida. Very disappointed with the customer service and lack of responsibility from this dealership. Just 2 months ago, my wife, my daughter, and I purchased a 2026 SUV. During the sales process, the salesperson WILL VARGAS made several promises, but when we actually needed assistance, nobody helped us. Two days ago, while leaving work, my daughter had a tire blowout and we discovered that the vehicle did not even include a spare tire. We contacted the salesperson looking for guidance and a solution, but we received no real help or support. Later, we were told that we could use the extended warranty coverage, which according to them was valid nationwide. However, when we went to the dealership in Trenton, we were informed that they do NOT honor that warranty and could not assist us. Today we decided to return in person to the Route 1 dealership to seek a solution. This time we were attended by the sales manager, ALFREDO LLONTOP. After explaining the entire situation, his response was that he “did not know” why the warranty was not being covered. The situation became even worse when he noticed we were unhappy with the service. In a very rude and unprofessional manner, he turned his back on us and said: “IF YOU WANT TO LEAVE, THEN LEAVE,” leaving my family standing there without any solution. The most disappointing part is not only the tire issue, but the complete lack of professionalism, empathy, and responsibility toward customers who trusted this dealership enough to purchase a brand-new vehicle only two months ago. I am requesting to be contacted by someone in higher management or a corporate representative who can properly address this situation and clarify the warranty coverage that was sold to us.
• CR

  Claudia lorena Tovar rojas

  4 days ago
  1.0
  Muy decepcionadas con la atención y la falta de responsabilidad de este dealer. Hace apenas 2 meses mi hija y yo compramos una camioneta modelo 2026. El proceso de venta estuvo lleno de promesas por parte del vendedor WILL VARGAS, pero al momento de necesitar ayuda nadie respondió. Hace 2 días, al salir del trabajo, a mi hija se le explotó una llanta y descubrimos que el vehículo no tenía llanta de repuesto. Nos comunicamos con el vendedor para buscar orientación y solución, pero nunca recibimos ayuda concreta. Posteriormente nos indicaron que podíamos utilizar la cobertura extendida, asegurando que tenía cobertura a nivel nacional. Sin embargo, al acudir al dealer de Trenton nos informaron que ellos no se hacen responsables de dicha garantía y que no podían ayudarnos. Hoy decidimos ir personalmente nuevamente al dealer de Route 1 para buscar una solución. Esta vez fuimos atendidas por el gerente de ventas ALFREDO LLONTOP. Después de explicarle toda la situación, su respuesta fue que “no sabe” por qué no cubrieron la garantía. La situación empeoró cuando notó nuestra inconformidad y, de manera muy grosera y poco profesional, nos dio la espalda y dijo: “SI SE QUIEREN IR, VÁYANSE”, dejándonos hablando solas y sin ninguna solución. Lo más decepcionante no es solo el problema de la llanta, sino la falta de profesionalismo, empatía y responsabilidad hacia clientes que apenas hace dos meses confiaron en este dealer para comprar un vehículo nuevo. Solicitamos ser contactadas por una autoridad superior o departamento corporativo que realmente pueda ayudarnos a resolver esta situación y aclarar el tema de la garantía que nos vendieron. Very disappointed with the customer service and lack of responsibility from this dealership. Just 2 months ago, my daughter and I purchased a 2026 SUV. During the sales process, the salesperson WILL VARGAS made several promises, but when we actually needed assistance, nobody helped us. Two days ago, while leaving work, my daughter had a tire blowout and we discovered that the vehicle did not even include a spare tire. We contacted the salesperson looking for guidance and a solution, but we received no real help or support. Later, we were told that we could use the extended warranty coverage, which according to them was valid nationwide. However, when we went to the dealership in Trenton, we were informed that they do NOT honor that warranty and could not assist us. Today we decided to return in person to the Route 1 dealership to seek a solution. This time we were attended by the sales manager, ALFREDO LLONTOP. After explaining the entire situation, his response was that he “did not know” why the warranty was not being covered. The situation became even worse when he noticed we were unhappy with the service. In a very rude and unprofessional manner, he turned his back on us and said: “IF YOU WANT TO LEAVE, THEN LEAVE,” leaving us standing there without any solution. The most disappointing part is not only the tire issue, but the complete lack of professionalism, empathy, and responsibility toward customers who trusted this dealership enough to purchase a brand-new vehicle only two months ago. We are requesting to be contacted by someone in higher management or a corporate representative who can properly address this situation and clarify the warranty coverage that was sold to us.
• MA

  Meghana Acharya

  Apr 29, 2026
  1.0
  BUYER BEWARE 🚨— Route 1 Hyundai in Monmouth Junction, NJ uses deliberately deceptive sales tactics to confuse customers during the leasing process. They show you one set of numbers during negotiation and then quietly change all the individual line items in the final contract while keeping your total the same. They make you FEEL like you’re getting an incredible discount when in reality absolutely nothing changed. This is not a mistake. This is a calculated, intentional sales tactic designed to confuse and rush customers into signing without fully understanding what they agreed to. They prey on customers who are excited about getting a new car and use that excitement against them. I left that dealership feeling like I got a great deal. I got home, read my contract carefully, and realized I had been completely played. The ‘discount’ they proudly gave me was nothing but smoke and mirrors. This dealership does not operate with honesty or transparency. They do not respect their customers enough to show them straightforward honest numbers. Instead they deliberately complicate the process to hide what you’re actually paying. I would strongly recommend avoiding this dealership entirely. If you must go, bring someone with financial knowledge, record every conversation, photograph every document they show you, and do NOT sign anything until you’ve had time to review everything carefully at home. There are plenty of honest Hyundai dealerships in New Jersey. This is not one of them
• VR

  VaddiJaswanth Reddy

  Apr 29, 2026
  1.0
  Don’t even come near this dealership😑 I recently leased a 2026 Hyundai Elantra SE from Route 1 Hyundai. Be aware of their pricing tactics. During negotiation, they showed me a handwritten sheet with inflated numbers — $139/month, $604 in taxes, and $411 for registration, totaling $3,695 due at signing. They they agreed for the advertised amount the monthly payment to $75, making me feel like I got a great deal. This was the actual advertised price online. Thats the reason i came here. However, when I received the actual signed contract, the numbers were completely different — taxes were $472, registration was $183, and monthly was $75 — but the total due at signing was still the exact same $3,695. They simply redistributed the numbers to make it appear like I received a significant discount when in reality the total never changed. They inflate numbers first, then fake-discount them while keeping your total the same. The final contract was legitimate but the sales process was deliberately misleading and deceptive. Always demand the final contract numbers BEFORE agreeing to anything. Don’t let them rush you with handwritten scratch sheets. Take your time, read everything carefully, and don’t let the excitement of a ‘discount’ cloud your judgment. I’m sharing this so others don’t feel confused or misled like I did. They try to confuse you numbers in every possible way.
• HB

  Huseina Basrai

  Apr 29, 2026
  1.0
  My experience with Hyundai has been beyond unacceptable. I purchased a new vehicle, and it suddenly wouldn’t even start. That alone is a failure—but what followed was worse. I spent hours being bounced between departments, disconnected mid-call, and given conflicting (and frankly incorrect) information about my own service timeline. At one point, I was told I was wrong about when my car was brought in—despite having the records. No one has taken ownership of the issue. No one has provided a clear answer. And unbelievably, no one has helped arrange a loaner vehicle—leaving me stranded over a problem that should never happen with a new car. I ended up relying on AAA just to deal with a situation Hyundai should have handled from the start. This isn’t just poor customer service—it’s a complete breakdown in accountability. For a brand that markets reliability, this experience has shown the exact opposite. I’ve referred people to Hyundai in the past. That stops now. I will not be purchasing from this Hyundai location again, and I will be sharing this experience so others know exactly what to expect when something goes wrong.