Route 1 Hyundai

Reviews

• ZH

  Zina Hodge

  2 days ago
  5.0
  Hats off to Hakeem! He helped me find the exact vehicle to fit my needs (style, space and budget) and answered my list of thorough questions. He was very patient and helpful as I had two kids in tow. Larry worked late to get us the best deal and Peter made the finance process a breeze. I highly recommend this team, they're honest and value their customers upholding the quality reputation as a corporate store. Check their website for offers like Tuesday happy hour to waive the first payment. Hands down, this is the place if you're looking for a wide selection and great buying experience!
• KT

  Kaitlyn Torpey

  4 days ago
  1.0
  I brought my car in to fix an issue with the AC, where the AC doesn’t work now once the car engine goes off due to the California emissions recall that was made to my car ( I NEVER would have agreed to this recall being made if I knew what they were going to do). My it was there for over a week, I took their suggestions and replaced the cabin air filter , paid over $200 and the issue wasn’t fixed at, it wasn’t even close to being fixed. When I picked the car up they said if the issue happens bring it back but I am so frustrated because this is so time consuming and I feel like the issue wasn’t even identified the first time. I am so frustrated because the California emissions recall is no longer required according to the front desk but they cannot undo it. I feel like my car is ruined and I can’t even communicate with them what the issue is :’(
• VA

  Vivian Arias

  6 days ago
  5.0
  We had a great experience working with our Hyundai salesperson Laura Grajales. She was extremely kind, friendly, and professional throughout the entire process. She took the time to answer all of our questions and made sure we understood everything before making our decision. We really appreciated her patience and excellent customer service. Highly recommend her to anyone looking for a Hyundai!
• MF

  Michelle Fried

  Aug 21, 2026
  1.0
  My husband and I visited this Hyundai dealership because we were interested in purchasing a new Hyundai Tucson Hybrid. We had previously had a bad experience with our last Hyundai, and Hyundai Corporate provided us with a Circle Cash discount as an accommodation. Although the original discount was intended for a gas vehicle, we decided we were interested in a hybrid instead. Our salesman repeatedly told us that he would honor the Circle Cash discount on the hybrid. We negotiated back and forth and ultimately agreed on an out-the-door (OTD) price. We provided our signatures and credit card information for the down payment. Before leaving, we specifically confirmed multiple times that we were purchasing the hybrid, not the gas model, and were assured that everything was correct. We were also told that there was no additional paperwork we needed to complete. The day before we were scheduled to pick up the vehicle, my husband contacted the salesman to confirm the exact OTD amount so we could obtain a bank check. That's when we were suddenly told that the Circle Cash discount had been "recalculated" because we were purchasing a hybrid, and that we now owed an additional $700. This was incredibly frustrating and felt like a bait-and-switch. The salesman knew from the beginning that we wanted the hybrid and repeatedly confirmed that the agreed-upon Circle Cash discount would be honored. Had we not followed up to confirm the final amount, we would have shown up expecting one price and been presented with another. We spoke with both the dealership and the manager, but they would only meet us halfway and reduce the unexpected increase by $350. At that point, it was no longer about the money—it was about the way the situation was handled and the lack of transparency. We were prepared to purchase the vehicle, refer a family member and a friend to this dealership, and continue doing business with Hyundai. Instead, they lost our business and our referrals. I would not recommend this dealership. We value honesty, transparency, and keeping agreed-upon terms, and unfortunately, that was not our experience here. We are happy to take our business elsewhere.
• KK

  Kayla

  Aug 6, 2026
  1.0
  If I could give 0 stars I would but my experience and issue is specifically with the SERVICE DEPARTMENT. I brought my car in for an oil change after scheduling an 8:00 AM appointment and dropping it off the night before. Unfortunately, the communication from the service department throughout this entire experience was terrible. I had to call five different times throughout the day just to get a status update. By 10:30 AM, my car still hadn’t even been serviced, which was extremely frustrating considering I had a scheduled appointment. I was then told that my car would have been a priority if I had stayed at the dealership instead of dropping it off. I don’t understand why my appointment would be treated differently simply because I left the vehicle. That completely defeats the purpose of making an appointment and dropping the car off ahead of time. Throughout the day, I continued making phone calls just to find out what was going on. It was incredibly inconvenient to have my car sitting at the dealership all day when I specifically scheduled an 8:00 AM appointment. By 5:30 PM, after my fifth call, I was finally told my car was finished. I asked why no one had contacted me when I had been waiting all day to pick it up. The representative told me the notes said someone was going to call me at 6:00 PM. I then asked what time the dealership closed, and she said 6:00 PM. So the plan was to call me at the exact time the service department closed? If there had been any issue with my vehicle there would have been no opportunity to resolve it that day. That made absolutely no sense. She then told me she would leave my keys with the sales department. Overall, this was a very disappointing experience. The lack of communication, poor scheduling, and inconvenience made what should have been a simple oil change far more frustrating than it needed to be.