Enterprise Rent-A-Car

Reviews

• JT

  José Torres

  2 days ago
  1.0
  Bad service they charge you extra they don’t say the right information
• AR

  Alexandra Rozansky

  Aug 22, 2026
  1.0
  My husband rented a minivan online and was very disappointed with the condition and service. When we arrived, the vehicle was dirty inside and out, the insurance information was outdated, and there was no washer fluid. We had to take care of the washer fluid ourselves. The vehicle was provided with only half a tank of gas, and we returned it with more than half a tank. Despite this, we were charged a $6 refueling fee. We went back and brought this to their attention, and we were told that we would be reimbursed. Unfortunately, I still have not received the reimbursement. Overall, this was a very unprofessional and disappointing experience. I expected the vehicle to be clean, properly maintained, and the billing to be accurate. I hope they address these issues and honor the reimbursement they promised.
• LL

  logicool1

  Aug 14, 2026
  5.0
  The location had a great selection of vehicles. Teddy and the staff were extremely helpful and knowledgeable. They were able to get me into a rental right away. Will definitely rent with them again.
• CC

  Crystal Camacho

  Aug 13, 2026
  3.0
  The customer service representative, Teddy I found to be rude and disrespectful, after he made sarcastic comments about my finances (as if he would know). I had to get a supervisor involved, thankfully that was a slight improvement. I felt uncomfortable keeping the car, even though my car insurance extended the car rental time, I returned it sooner. I made a payment. Requested a receipt (a couple of times) for the payment that was made days ago. I’m still waiting for my requested receipt for proof of payment and my deposit back. One of the biggest red flags: I called on Monday to communicate to both the car rental and car insurance that the auto body shop gave an eta status as to when the car would be completed. The car rental waited until the car was flagged & started to call me about payment like I didn’t just call them. Why didn’t they collect payment then, explain the flagging process (which they knew about but flailed to share), and then had the audacity to question me payment like I didn’t call. In this economy: explaining the process is crucial in order to make an informed decision. I already paid a $500 deductible for my car insurance, paying for a car rental and still have to pay car payments. However, let’s not be transparent, have them keep the rental awhile longer to collect more money when the time comes, and then catch an attitude when questioned why this was not communicated sooner. Let’s also what till the grace period expires, contract gets flagged to actual take action to work & collect money. Make it make sense. Some people are in need of further training, transparency and effective communication need to be worked on. I hope my experience is not anyone else’s experience.
• SD

  Steve Dashnaw

  Aug 4, 2026
  5.0
  The ease and simplicity of getting a car. The team at Lodi was amazing, helpful, accommodating, and cheerful. Teddy, Alex and Joanna are exemplary of what great customer service should be. I cannot say enough positive things. I work in health care and understand customer service. I was at the rental place 3 times and had the opportunity to observe the team in action and they never deviated for their cheerful, efficient rental process. I was impressed with the frequency of turnovers at this small location.

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