Advance Auto Parts

Reviews

• BF

  Bernard Fray

  5 days ago
  5.0
  Customer service was outstanding!! by the lady behind the counter went above and beyond to help me!!
• SL

  Scarlet London

  Sep 15, 2026
  1.0
  I had a very disappointing experience at this Advance Auto Parts location on Sunday September 13, 2026. I arrived around 7:58 PM or 8:00 PM o’clock because I urgently needed motor oil. I had been driving after getting an oil change at a dealership on Saturday and unfortunately, the dealership had left the oil cap open, causing me to lose all the oil. And I didn’t realize it until Sunday, and the dealer was closed so I couldn’t go to them. I had my 5-year-old daughter with me and needed the oil because I still had about an hour of driving ahead of me. When I arrived, there were two employees, one male and a female, the door was still open, but I was immediately shouted by the male employee that they were closed. I explained my situation, and instead of simply trying to help me, Malcolm (I asked his name) who was the male worker at the store pointed toward the door and showed me the store hours. I explained that I had mistakenly seen different hours online and that I understood they were closing, but I was only asking to purchase a bottle of oil. The female employee was particularly rude and repeatedly said, “We’re closed” and that the registers were closed. Malcolm eventually tried to help me, but he was unable to complete the transaction because the register/system was locked. I even offered to leave my card information so I could be charged when the store reopened, but the female employee continued saying that they were closed. What bothered me most was the lack of empathy and the way I was spoken to by the female worker, especially with my young daughter standing right there. I became frustrated and told the employee that I felt she was being heartless and lacked empathy. Her response was essentially that she didn’t care because she was leaving and would be fine. Eventually, after a phone call, they were able to process my payment and I purchased the oil. I understand that employees want to go home when their shift is over, and I respect posted business hours. However, there is a big difference between politely explaining that the store is closed and treating a customer who is in an urgent situation with hostility. I also found it confusing that the registers were already closed when the store was supposedly closing at 8:00 PM, and I walked at 7:58 or perhaps it was 8 o’clock so don’t they have to close the registers after the store is closed? I am not upset that the store was closed. I am upset about the way I was treated and the complete lack of customer service and empathy. I hope management addresses how situations like this are handled in the future, because no customer especially someone stranded with a five year old child, should be treated this way.
• AH

  Andra Hunter

  Jun 12, 2026
  4.0
  My day was saved by Akeela and Malachi, I was having battery issues and they made the process of me getting a new one super easy and quick.
• MB

  Marcia Brailsford

  Jun 3, 2026
  5.0
  Great experience at Advanced Auto Parts store in Linden on St. George Avenue. I had an easy and smooth experience at advanced auto parts. I needed assistance purchasing a gas can and Samuel F., was incredibly pleasant and helpful. He took the time to answer all of my questions. Make sure I felt confident about my purchase, his friendly attitude and knowledge really made a difference. I appreciate the excellent customer service and will definitely return in the future.
• AP

  alvaro polar

  May 23, 2026
  1.0
  I have used this store for many years, but lately I have stopped buying parts here because their workers are very nasty. Last experience, I took a battery that I purchased 3 years ago. The battery died twice on me, and I fully charged at home. I have the big mechanic shop battery charger because I have 6 cars at home. So, the battery was obviously not holding the charge. One male attendant was going to give me a new battery because the warranty was still on. But he did not have the battery in stock, so I have to return another day. When I returned two days after, a woman attendant was very nasty when I tried to explain what the problem was, she just refused to acknowledge the warranty and she said she will charge it and check it. After I returned a few hours later, another attendant said the battery was fully charged with 12.5 volts. I know about car batteries, it is not just the voltage; his machine also said that the maximum charge was also 80 %. Yesterday I put the battery in the car and that car started, but this morning it did not. The battery is dead again.  They just refused to acknowledge the warranty. I always buy the most expensive battery because of the warranty.  Out of the 6 cars I have, this was the last battery from this store. All the other cars have batteries from Auto Zone; the batteries last longer, and the attendants are not nasty. I will never go back to this store again.

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