JF
Jessica Finger
2 days ago
Does company as a joke I read the reviews and I thought maybe because it's an Nationwide company that it would be different but this has been the worst experience I've ever had purchasing a camper and this is my third camper I'm not a newbie I know what I'm doing and I know how to fix my camper as well from the start to the finished process was horrible sales didn't know shit just new basic information on it but so did I I already looked at all the information on this camper he's showing me information that I have already read about for the last 3 months I purchased a $21,000 camper that has no heat I tell them what's wrong with it because I'm a technician and I diagnose the problem but I still have to bring it to them for them to diagnose it instead they could have just issued me a $140 part and I can fix it myself but nope once again everything to do with this company is a run around and bulshit transfer you to people that don't even know what they're talking about everybody how can you sell a camper when you don't even know about it I was scheduled for appointment at 1:00 and my unit wasn't ready nor was it brought up they had me sitting around for an hour and a half until they passed me to five different people just to keep me busy because they were busy didn't it look busy at all they didn't have people pulling out with their campers they didn't have a lot of people in the waiting office no one was there but me but I left at 5:30 a 5-hour process for what for a walk-through in financing that was already done just don't do it they don't care about their customer they clearly like to sell you s***
MS
Michael Spalletta
Oct 13, 2026
Read before considering a purchase here. I purchased a camper at the Lakewood New Jersey store and had absolutely nothing but problems. Sold with water damage without disclosing even after asking! It was a used unit by only a few years, prior to purchasing I inquired about any type of water damage to the unit and I was told that there was absolutely nothing wrong by sales. I looked up and down through the unit and everything seemed great at first, I should have looked underneath towards the rear but it slipped my mind. Long story short after getting this camper home within the following days I noticed underneath there was water pooled In the underbelly. It had not rained here in New York since I purchased the camper, meaning the water was there prior to my purchase. after some back-and-forth with Sales and Service they finally agreed to take the camper back to correct the issue. The camper was there for two months. During this timeframe, trying to get in touch with someone to inquire as to what was going on was extremely difficult as no one calls you back. I left voicemails and emails and very little to no answer as they tell you "They are unavailable you can leave a message for them to call you back". After escalating the case with corporate to figure out what's going on with my camper no one at corporate actually returns your call, They listened to your voicemail and just talk to the store who doesn't call you back. I couldn't even get a copy of the repair order that I requested from the store to see the Repairs that were made. After the two months a delivery service was hired by camping world to transport my camper back to me and during the transport the delivery service wrecked my camper and totaled it. The delivery service that they use is United same-day delivery service. after the driver being 25 minutes late I called him to figure out what was going on and he told me the news of the issue that they had But they didn't feel it was necessary to call me and let me know as it happened. The driver dropped off the camper and left within minutes and when I tried to call him back to ask what happened he blocked my phone number. I finally was able to get in touch with the owner of the company and They claim to have had a blowout and they are not responsible for the camper or any damages caused while it was in their possession during this event. The owner of the company could not produce a bill of lading or any confirmation of a pre-trip checklist, As the manufacturer requires you to check tire pressures prior to moving the camper. I had this camper in my possession for about one week before having all of these issues. I was told to go through insurance and that I was responsible for the damages caused while it was in their possession. After going through insurance while also escalating this claim to corporate, they became upset that the camper was sitting at a body shop being looked at by the insurance company as it was accruing storage/labor charges because they then decided they would buy the camper back. I was told by camping world corporate that I was responsible for any fees charged by the body shop even though I was directed by them to start the process with my insurance and have the camper looked at. Corporate agreed the Transportation company was at fault, They stated the only way they would consider buying the camper back was for me to somehow transport the totaled unit back to New Jersey. They stated I either had to tow it (in unsafe Condition) Or hire a company to bring it to them. my insurance company considered the Camper to be a total loss. Now dealing with an attorney for the matter. A few pictures to show some of the damage caused are attached.
I made the mistake of going to Camping World despite the reviews. Don’t be another statistic.
I purchased a brand-new 2027 Jayco travel trailer from Camping World Lakewood at the end of June for ~$40,000. Less than two months later, the tankless water heater failed with an E5 error.
On the weekend of August 22, the water heater started throwing the error. I called the dealers service department (Tom from service answered) and told me to call Good Sams 24/7 line next time I was at my campsite.
On Labor Day weekend, I called the Good Sam 24/7 technical support line to troubleshoot it. Their technician determined that the fan would not spin and that the likely failure was either the blower motor or circuit board.
I then called Camping World Lakewood (again, Tom) expecting assistance getting a mobile technician, especially since the ability to obtain mobile service for a deductible was part of what was presented to me when I purchased the trailer. Lakewood (very rudely) told me they would not send a mobile technician.
On September 8, I called the Good Sam extended warranty line. They confirmed that mobile service is covered with a $50 deductible for an in-network technician or $100 for an out-of-network technician. The catch? I was told I had to locate the technician myself.
On September 9, I escalated the issue to Camping World corporate (still hasn’t called me back after 48 hours). I also spoke with the Lakewood service manager (Stephanie) and was directed to Camping World/Good Sam roadside assistance.
I called roadside assistance that same day and again on September 12. Customer service told me dispatch could arrange a mobile technician. Dispatch then told me they could not perform “coach work,” meaning they would not send anyone to repair the water heater.
So after multiple calls to the dealership, Good Sam technical support, the extended warranty department, roadside assistance, dispatch, the service manager, and Camping World corporate, I still have a NEW $40,000 trailer with a failed water heater and nobody willing to send a technician to repair it.
The most frustrating part is that mobile service coverage was specifically part of the value proposition when the trailer was sold to me (Jeff Carrington and Brian the business manager told me this). I have spent weeks being passed from department to department, with each one directing me somewhere else.
A two-month-old, $40,000 trailer should not require this much effort just to get someone to diagnose and repair a defective blower motor or circuit board.
Based on the sales experience versus the actual service experience after the sale, I cannot recommend Camping World Lakewood.
⭐ 1 Star
Absolutely unacceptable service.
I brought my AC unit in because it stopped blowing cold air. I purchased the extended repair warranty specifically so I would be covered if something like this happened. This is not just a household AC unit — it is installed on my grooming trailer and is necessary for me to operate my business every day.
At my first appointment, I brought my entire trailer in and was incorrectly told that I needed to activate or “start” the warranty before they could service it. That information turned out to be false, and I lost an entire day of work because of their mistake.
At my second appointment, they finally diagnosed the unit and confirmed that the compressor had failed. That was on August 4th.
It is now more than a month later, and I still have no replacement AC unit, no refund, and no meaningful update.
This is completely unacceptable. I paid extra for an extended warranty, yet when I actually needed to use it, I have been left without the equipment I need to run my business and without any clear explanation as to when this will be resolved.
At this point, I expect an IMMEDIATE replacement unit or a FULL REFUND. I should not have to continue chasing down a company for something that should have been handled weeks ago.
The lack of communication, accountability, and urgency has been terrible. I have already lost work because of this situation, and every additional day without a resolution affects my business.
If you sell extended warranties, then stand behind them. Customers should not have to wait indefinitely after a covered product fails.
I want this resolved immediately.
JF
Jessica Fabiano
Sep 8, 2026
⭐️ 1 STAR — Condescending, Misleading, and Extremely Disappointing
Our experience at Camping World in Lakewood, NJ was absolutely awful. The biggest issue was the way we were treated by both the salesperson and the finance manager.
From the beginning, we felt like they were trying to take advantage of us financially while simultaneously talking down to us as if we didn’t understand what we were looking at. We came in prepared, knew what we wanted, and understood the numbers. Yet when we questioned the deal and the charges being presented to us, we were treated as though we were clueless and didn’t understand basic math or what we were actually agreeing to.
The salesperson was incredibly condescending, and instead of having an honest conversation about the numbers, we felt like we were being pushed into a deal that simply did not make sense. Then the finance manager continued with the same attitude rather than addressing our concerns professionally.
What was especially frustrating was the attempt to make an already poor deal look better by moving numbers around and adding costs. We questioned the figures because they did not add up to what we believed we were agreeing to, and rather than respectfully explaining everything, we were made to feel like we were the problem for asking questions.
We are perfectly capable of reading a contract, understanding financing, and doing the math. We don’t appreciate being treated like we aren’t intelligent enough to recognize when a deal is heavily padded with additional costs.
Buying an RV isn’t supposed to be stressful , and customers deserve transparency, respect, and straightforward answers—not pressure tactics, condescending attitudes, and attempts to make them feel stupid for questioning the numbers.
We walked away because we refused to be pressured into a deal we weren’t comfortable with. The entire experience left a terrible impression of Camping World and, more importantly, made us question whether this is a company we would ever feel comfortable doing business with.
If you are serious about buying a RV i would recommend camping world of Kingston they are amazing!!! Purchased our RV from there and we are happy we did!
