Alamo Rent A Car

Reviews

• VS

  Vharshinee Sridhar

  1 day ago
  5.0
  Alamo provided excellent service, even after business hours. A special thanks to Mr. David from Customer Service, who stayed back after his shift had ended to assist us. His professionalism, kindness, and dedication truly saved our day during a stressful situation. We are extremely grateful for his outstanding support and exceptional customer service. Thank you, David, for going above and beyond!
• CC

  Christof

  Jun 8, 2026
  5.0
  Très bonne expérience avec Alamo Rent a Car à Jersey City. En arrivant de France, tout s’est déroulé très simplement. L’agence est facile à trouver et l’accueil a été professionnel et efficace. Le véhicule correspondait parfaitement à la réservation, propre et en très bon état. Aucune mauvaise surprise concernant le paiement, tout était clair dès le départ. Le retour du véhicule s’est fait rapidement, et la caution a été restituée sans problème. Je recommande sans hésiter, surtout pour les voyageurs venant de l’étranger.
• MF

  Michelle Fleming

  May 18, 2026
  1.0
  I was allowed to book a car through the platform for an office that was closed. I arrived at 6 as per my appointment and the place was closed. When I called customer service, they asked me “do you really need a car this weekend?”. Absolutely horrific experience and will NEVER be renting a car from this company again. All I got was a there’s nothing we can do. I was stranded in a city without transportation and will be filing a formal complaint.
• JJ

  JAK

  Apr 28, 2026
  5.0
  Kleine office maar voor ons op een goede en toegankelijke plek in Jersey. De uitleg was vriendelijk, goed, duidelijk en behulpzaam. Alles klopte zoals afgesproken, wij hadden een luxury SUV gehuurd voor 1 dag. Ook het inleveren ging prima.
• GY

  Gene Yao

  Dec 2, 2024
  4.0
  The price was right and the staff really friendly and polite. The car was also clean and new. An added bonus was after hours return which very few places in NYC or close to NYC offer. I give it 4 instead of 5 stars, however, since the last one hour of the rental was frustrating thanks to the location of the place. Let's say that the location is very convenient for people living in NYC who want to get to it via PATH. Driving to it - not so much. Not by a long shot. First of all, Jersey City manages to be an city not designed for cars - while at the same time not being pedestrian friendly either. The road system is horrible. Then, once you get to the Alamo location, it was next to impossible to find the garage. Basically, by the time you drive up to the front door of the rental place, you've already PASSED the garage, and then you have to turn around a maze of awful one way streets that are filled with Holland Tunnel traffic just to get back. Then, once back, it is confusing which opening is the one for the correct garage. There are two buildings next to each other with look alike garages and none is marked as the one for Alamo returns (Alamo told me that city regulations would not allow it in a residential area). Even the correct garage had confusing three openings and only the first one was the one for the garage (the others lead to a loading dock). Seeing the other comments, it seems many others have been frustrated by the confusing layout of this neighborhood and the lack of markings for the garage. I actually drove the car all the way up into the wrong garage! Fortunately, I called Alamo and the friendly front desk attendee talked me through how to find the correct garage. While the terrible street layout of this neighborhood and the lack of signage may not be Alamo's fault, I suggest that they forewarn people about this (especially those who may be returning after hours) and provide a detailed map or coordinates for a GPS to save people a lot of stress.

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