Enterprise Rent-A-Car

Reviews

• AA

  andrew aronoff

  Aug 17, 2026
  2.0
  Absolutely terrible experience with Enterprise. This location was a complete mess from start to finish. I was specifically told they could match my existing reservation/rate, and then when I arrived they couldn’t—or wouldn’t—honor what I had been told. Management was completely unhelpful, and the entire operation seemed disorganized and poorly run. Even worse, they somehow had two reservations under my name when I had only made one, and then attempted to charge me based on their own mistake. Instead of simply acknowledging and correcting the problem, the employees tried to make it sound like the duplicate reservation and incorrect charges were somehow my fault. There is zero accountability at this location. Everyone seems to know exactly how to pass the buck, but nobody seems willing to actually take responsibility or solve the problem. Management did not take ownership, the staff blamed the situation on other people or the system, and I was left dealing with the consequences of mistakes I did not make. What made the experience even worse was that not a single person attempted to offer any compensation, adjustment, credit, upgrade, or meaningful gesture of goodwill despite the amount of inconvenience and frustration they caused. Even a basic acknowledgment that they had mishandled the situation would have been something. Instead, I received excuses and finger-pointing. I want to be clear that I rent from Enterprise/National on a regular basis and have generally chosen to give them my business. This review is specifically about this location and the way it is being managed. That is what makes this experience even more disappointing. A regular customer should not have to deal with this level of confusion, attempted overcharging, and lack of accountability. The level of disorganization among both the staff and management was remarkable. Explanations kept changing, nobody seemed empowered to fix anything, and something that should have been a simple rental became an unnecessarily frustrating ordeal. After this experience, I am seriously considering moving my regular rental business from Enterprise/National to Hertz. Enterprise corporate should take a serious look at the management and procedures at this location. Between the failure to honor what I was promised, the duplicate reservation I never made, the attempted overcharge, the complete lack of accountability, and the refusal to offer any reasonable compensation for their mistakes, this was easily one of the worst rental-car experiences I have had. One star. Avoid this location if you have another option.
• JS

  Jose Sanchez

  Aug 14, 2026
  1.0
  I've been an Enterprise Rent-A-Car Customer for many years now but I have to express my frustration with the lack of professionalism of the staff at this location, if you have a reservation, definitely they will follow up as required, should you have any questions or concerns about billing, tolls or anything else they will put on hold for a lifetime not to answer to your concerns or simply help you, or even worse, they will ask you to call at: 877-765-5210 which, isn't related to Enterprise, it's about Medicaid, Medicare and medical devices , and pretend to be naive about it, oh eeally ?when they know very well what they're doing, absolutely unacceptable.!! Simply bad practices and bad business, and corporate should take a look into it and properly staff this location with people who really cares.!! Finally: I know that I will receive the chat bot answer from them, but if you're a customer like me, please, do yourself a favor, stay away from this unprofessional, indifferent and careless individuals.!!
• AG

  Alfred Gonzalez

  Aug 10, 2026
  5.0
  The manager at the rental location could not have been nicer. The car was clean and in good shape.
• MM

  marinejoe2008

  Jul 31, 2026
  5.0
  Hackensack Enterprise has a great selection of vehicles and they are open on Sundays. The staff are all very knowledgeable and made the rental Process very easy and convenient! Would definitely recommend and rent from them again.
• CJ

  Curated by Jane

  Jul 24, 2026
  5.0
  I had an outstanding experience with the Enterprise Rent-A-Car location in Hackensack, NJ. From the moment I walked in until the day I returned the vehicle, every single step of the process was smooth, professional, and genuinely welcoming. The entire team went above and beyond to make sure I was taken care of. They were knowledgeable, patient, efficient, and always willing to answer questions or help in any way they could. It’s rare to find customer service this consistent from start to finish. The managers deserve special recognition. Their leadership was obvious in the way the entire operation ran. They were incredibly professional, courteous, and truly cared about making sure every customer had a great experience. They treated me with respect, made the rental process effortless, and turned what could have been a stressful situation into an easy and pleasant one. This is exactly what exceptional customer service should look like. If you’re looking for an Enterprise location that values its customers and delivers a first-class experience, I highly recommend the Hackensack location. Thank you to the entire staff for setting such a high standard—I will absolutely be returning for future rentals and recommending you to family and friends!

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