Open Road Honda

Reviews

• JP

  Jay Paniagua

  4 days ago
  1.0
  I had two separate negative experiences at Open Road Honda in just two days, and both showed the same pattern of disrespect. During my visit yesterday, a representative actually laughed at me when I asked questions about my lease. I came back today hoping someone else would be more professional, but the behavior was just as dismissive. When I explained that this has been an ongoing issue for me at this dealership, I was told I “don’t have to come back.” The lack of professionalism, customer care, and basic respect here is unbelievable. No customer should be made to feel dismissed or talked down to when trying to understand their own lease. This dealership has repeatedly shown that they are not interested in providing a welcoming or helpful experience. I strongly recommend going elsewhere if you want to be treated with courtesy.
• IR

  I Raja

  May 11, 2026
  5.0
  I have been to numerous dealerships over the years, but I’ve never had such a painless experience securing a finance. This team made the entire process as seamless as possible, taking care of every detail and ensuring I was happy without any of the typical "pushy" sales tactics. When it came to the logistics, Chelsea was a total pro and got the deal across the finish line, making sure all the requirements were met so I got exactly what I wanted. To top it off, Raheel made the actual financing process an absolute ease. He provided clear explanations of my options and made the paperwork feel effortless. Even the staff, VJ who delivered the car were incredibly kind and helpful. I’ve never had such an easy experience getting a vehicle. I could not recommend this place enough!
• JS

  Justin Shabman

  May 5, 2026
  5.0
  I recently had the pleasure of working with Ajay at Honda while purchasing my new car and trading in my old vehicle, and the entire experience exceeded my expectations. From the moment I walked in, Ajay was welcoming, attentive, and genuinely focused on helping me find the right fit rather than just making a sale. He took the time to understand my needs, preferences, and budget, and guided me through the available options with patience and clarity. I never felt rushed or pressured, which made a big difference in what can sometimes be a stressful process. When it came to trading in my old vehicle, Ajay made everything smooth and transparent. He clearly explained how the trade-in value was determined and worked to ensure I received a fair deal. His honesty and professionalism gave me confidence that I was making the right decision. Throughout the entire process, Ajay’s communication was excellent. He kept me informed at every step, answered all my questions thoroughly, and made sure I was comfortable before moving forward. Even after the purchase, he took the time to walk me through the features of my new car and ensured I was fully set up before leaving. Overall, Ajay provided an outstanding customer experience. His professionalism, transparency, and dedication to customer satisfaction truly set him apart. I highly recommend working with him if you're looking for a smooth, stress-free car buying experience.
• SY

  SW You

  Apr 27, 2026
  3.0
  I am writing a new review because of a very unpleasant revelation recently. I bought two used cars from here, and both times my experiences with the sales people were good. We agreed on numbers, deals, and financing was a bit of challenge due to car ages. However, the second used car I bought (HOnda CRV 2009) had an issue with suspensions from the day 1, which Michael agreed to get it fixed with no charge under 30 day warranty. I thought it was good to go, until recently, the issue started again and my local mechanic found that the suspensions were so badly damaged that they almost were tearing INTO THE TIRES! I was minutes away from a catastrophic accident. It's clear that Open Road Honda took a cheap way out and only mitigated the issue but did not actually fix it! On the new car department. I came here under two different circumstances: 1) First time I talked to look two different CRVs last year, but the salesperson kept pushing for one model over another when I had a very clear preference. I walked out because the guy was getting annoying. 2) second time I walked in, this time for my mother, the woman had no idea what models came with what accessories, kept walking back and forth with her superior to ask minute details, and refused to let us take the quotes with us. We also never got to see a CRV we wanted to look at. She also called the preowned sales people "weird." Who speaks ill of their coworkers in front of customers like that? All in all, I am not going to buy a new car here, and definitely will think twice about bringing people here for the used cars.
• HS

  Hussain Shahid

  Apr 26, 2026
  2.0
  ​I am extremely disappointed with the service department’s handling of a safety-related tire issue on my 2024 Honda Civic. After noticing a significant sidewall bubble (with no visible impact marks), I followed the instructions on my service invoice and contacted the Service Manager via email. On April 22, 2026, ​I arrived for my scheduled tire inspection, and while the Service Manager did a visual inspection and took photos, he confirmed he could not find any signs of impact on the tire or the wheel. Despite this, he concluded the tire would not be covered under warranty and told me to contact the manufacturer myself. ​What is most frustrating is that the dealership failed to follow Continental Tires' own warranty protocols. According to Continental’s website, a servicing dealer must remove the tire from the wheel to properly inspect the internal structure and confirm the cause of the condition. This is the only way to determine warranty eligibility. The manager made this decision without ever taking the tire off the rim. ​After I insisted, he made a brief phone call to Continental and then told me I would have to pay out of pocket, offering a meager $21 discount on a brand-new tire. ​I left the dealership in a state of deep disappointment. I expected a higher level of technical due diligence and customer care from a Honda dealership, especially regarding a dangerous sidewall failure on a practically new vehicle.