Hilltop Nissan

Reviews

• MR

  Michelle Romano

  Aug 22, 2026
  5.0
  As always Hilltop Nissan has been an amazing cat buying experience. Thanks to Max and Dean for helping me get my new Rogue. Looking forward to taking it on more road trips!
• GN

  Gary Nagel

  Aug 22, 2026
  1.0
  This dealership is aweful. They close at 7pm. We showed up a little past 6 to look at a car that we called about earlier in the day to make sure it was available. They didn’t know where the keys were and were unapologetic. Salesperson kept telling us they were closing soon. They seemed to care less about us and were more concerned about going home than helping us out. I’ve bought a lot of cars in my life and have never been treated like this at a car dealership. Go to a business that will appreciate your business and treat you in a manner that reflects that
• LG

  Louis Graziano

  Aug 18, 2026
  5.0
  Max Pak was an awesome help when getting my new Rogue. Highly recommend to see him for your next car.
• LA

  Leonel Ayala

  Aug 16, 2026
  5.0
  Thank you for taking such great care of my dad and helping resolve his vehicle issue. The team listened to his concerns, diagnosed the problem, and had the car fixed in a timely manner specially after other dealerships were unable to identify the issue. I highly recommend this team for their excellent service!
• RF

  Rebecca Foster

  Aug 16, 2026
  2.0
  We have been customers of Hilltop Nissan in East Hanover for about four years, and for most of that time we were very satisfied with the service department. Our previous service advisor, Bryant, was always thorough, professional, and respectful of our time. He made sure our appointments were handled on time and always gave us a clear explanation of what had been done and what might need attention in the future. Unfortunately, our most recent experience was extremely disappointing. We made a 9:00 AM Saturday service appointment three weeks in advance. When we arrived, the service advisor, Antonio, came out and told us that our vehicle would be taken in a little late because there was someone ahead of us. We understood that things can get busy, but our vehicle was not actually driven into the service area until approximately an hour later. During that entire hour, Antonio never came back out to update us or explain what was happening. We had to wait and wonder what was going on. When the manager walked by, we explained our concerns, and he said he would speak with Antonio. Shortly afterward, Antonio came out and asked my husband, “Why did you go tell my manager on me?” We found that response very unprofessional. Instead of simply acknowledging that we had been waiting a long time without an update, he became defensive. What made the situation even more frustrating was that Antonio then gave us a completely different explanation for why our vehicle had not been taken in earlier than the explanation he had originally given us. We understand that service departments get busy, and we don't expect everything to go perfectly. What we do expect is honest communication, professionalism, and respect for customers' time—especially when an appointment has been scheduled three weeks in advance. After four years of being customers, this experience was a real disappointment. Bryant set a much higher standard for customer service, communication, and professionalism. We hope management takes this feedback seriously because loyal customers should not leave feeling that they were ignored and then treated defensively when they asked a reasonable question.