E.C.R.B. (Essex County Recovery Bureau, Inc.) is a privately owned, family business established in 1997. Our hard work and dedication have allowed us to rise above the rest, break the stereotype and become so much more than your typical towing company. We take pride in our ability to provide professional prompt service to all of our customers 24/7. Our courteous well-trained staff is prepared to assist you in your time of need. Our dispatch center is in constant communication with our drivers to ensure fast accurate service to our customers. All customers are important to us and treated with the utmost care, whether it’s a tire change in the mini-van, a flatbed tow, or a heavy duty recovery E.C.R.B. can handle it all.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.