Zero Customer Service & Unsafe Advice – Demand You Drive Without Brakes
Do not expect basic customer service or help from this AutoZone location on New Bridge Road.
A year ago, I purchased "severe duty" brake pads with a lifetime warranty from this store. After only 10,000 miles, all four pads are completely worn down to nothing. When I called to verify my lifetime warranty via my phone number/account before arranging a ride, an employee named Steven became belligerent, aggressive, and hostile on the phone (9/24/26 5:43pm-5:55pm call)
I explicitly explained to Steven that my truck currently has NO BRAKES, making it extremely dangerous and illegal to drive, and that I wanted to verify the warranty before taking the vehicle apart or making multiple trips. Instead of taking 30 seconds to look up my phone number in their database, Steven began yelling over me—repeatedly shouting "Listen to me! Listen, listen, listen, you have to come in, end of story!"
Refusing to do a basic 30-second account lookup and essentially telling a customer to drive a heavy truck with failed brakes into their shop is not only ridiculously poor customer service—it is a massive safety hazard. Steven was combative, dismissive, and utterly useless.
AutoZone lost a long-time customer today. Avoid this location if you expect professional service or staff who care about safety.
Customer service roles require patience, basic problem-solving, and a respect for safety—none of which Steven displayed. Store management needs to seriously reconsider whether someone with this level of hostility and disregard for customer safety should be representing their brand or interacting with the public.
An employee who aggressively refuses to perform a simple account lookup and tells a customer to drive a vehicle without functioning brakes is a liability. AutoZone management should evaluate whether Steven is suited for a customer-facing position, as this level of misconduct actively drives loyal customers away and damages the company's reputation.
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Sione Douglas
Sep 20, 2026
I stopped at AutoZone after my check engine light came on while I was leaving a nearby store. Since I was already in the area, I figured I would stop in and have it checked.
Within about three minutes, one of the customer service representatives asked someone to watch his station, came outside, checked my car, and then went back inside with me and gave me a printout of the results.
From the time I walked in until the time I left, I was there less than ten minutes. The gentleman who helped me was very nice, professional, and efficient. Great service and a very easy experience.
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Susana Andrea Zapata Arango
Sep 7, 2026
Juan Lopera I came here to look for some lights and buy some car oil, and this young man helped me out; the service was excellent. He was very friendly and attentive, and he served me with great enthusiasm.
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Alejandro Orozco cardona
Sep 2, 2026
I had a very good experience today at Autozone. Juan Lopera helped me with everything I needed for my vehicle, in an accurate and knowledgeable way. Thank you, Juan!
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Ignacio Diez
Sep 2, 2026
Amazing place to go if you need help with your vehicle! Ask for Juan Lopera and you will be in great hands! He helped me change the wipes of my car and also get some other things inside the store. He was very helpful, knowledgeable and pleasure to work with!! If I ever need anything again for my cars, will 100% go see Juan at this location.
