Enterprise Rent-A-Car

Reviews

• KW

  Ken Winkler

  1 day ago
  5.0
  Representatives accommodated my changes and wishes without a problem
• JC

  Jessica Coyle

  2 days ago
  5.0
  Thank you to Jared and all the staff for being so accommodating in the process of needing a rental while my daughter’s handicapped vehicle was being repaired. Couldn’t have asked for a better experience from everyone including the very friendly intern who picked us up and brought us to our rental! Thank you again!
• JB

  jaymark bosque

  Jun 29, 2026
  5.0
  Subject: Letter of Commendation for the Outstanding Team at Enterprise Rent-A-Car – Wall Township, New Jersey To Whom It May Concern, I am writing to express my sincere appreciation and commendation for the exceptional service consistently provided by the team at the Enterprise Rent-A-Car location in Wall Township, New Jersey. For the past several years, both my brother and I have rented vehicles from this location whenever we travel to New Jersey to visit our mother. Each visit has been an outstanding experience, and the level of customer service we receive is one of the primary reasons we continue to choose Enterprise over other rental companies. From the moment we walk through the doors, we are warmly welcomed by the office manager, Jared. He always greets customers with a genuine smile and exemplifies professionalism, courtesy, and a strong commitment to customer satisfaction. In today’s world, it is rare to encounter someone who consistently goes above and beyond to ensure every customer feels valued and appreciated. Jared and his team, including the highly capable Mercedes, work together seamlessly to provide responsive, efficient, and friendly service. They consistently make the rental process smooth and stress-free, always ensuring that our needs are met promptly and professionally. Their attention to detail, willingness to assist, and positive attitudes make every interaction a pleasure. Whenever we visit family in the area, we make it a point to rent exclusively from the Wall Township Enterprise location—not only because they offer excellent value, but because they provide an unmatched customer experience. Their dedication to outstanding service has earned our trust and loyalty year after year. Enterprise should be extremely proud to have employees like Jared and Mercedes representing the company. They embody the highest standards of professionalism and customer care and are a tremendous asset to the Enterprise brand. Please extend our sincere gratitude and recognition to Jared, Mercedes, and the entire Wall Township team for their continued excellence. They have made each of our visits memorable, and we look forward to renting from them for many years to come. Sincerely, Stephen T
• TE

  Thamika Edwards

  Jun 23, 2026
  1.0
  What was once my favorite rental company has unfortunately become my least favorite. In the past, Enterprise always provided excellent customer service and was accommodating whenever I needed a vehicle. However, after my most recent experience, I do not plan on renting from them again. As a Platinum member, I expected a much higher level of customer care and support. While my rental vehicle was legally parked, it was struck by another driver who then fled the scene. A police report was filed, and the at-fault driver's insurance information was eventually recovered. What I find extremely frustrating is that instead of pursuing the insurance company of the person who actually caused the damage, Enterprise immediately turned to my insurance carrier and suggested that I could be held responsible if the other party's insurance declined the claim. It makes no sense that my insurance should be expected to pay for damages that I neither caused nor had any control over. To make matters worse, the claims representative I spoke with was rude, dismissive, and argumentative throughout the conversation. Rather than providing reassurance or explaining the process professionally, she repeatedly focused on what "might" happen if the other insurance company denied the claim, leaving me feeling blamed for an accident I did not cause. As a loyal customer, I expected Enterprise to advocate for a fair resolution and pursue the responsible party's insurance first. Instead, I felt unsupported and treated as though I was at fault. This experience has completely changed my perception of the company, and unfortunately, it has cost them my future business.
• KH

  Kathleen Helen

  Jun 9, 2026
  5.0
  Jared, the manager of the Belmar Enterprise office, sets a professional tone. He is courteous, efficient, and considerate. He matches cars to customers’ needs and advises on cost-saving options. The cars are well-maintained. Mercedes is also friendly, helpful, and professional. All the staff, including Josh and Izzy, are helpful and nice. We returned as customers and will again. Thank you.