Enterprise Rent-A-Car

Reviews

• ZJ

  zack jeebhai

  May 13, 2026
  1.0
  This location is a scam artist, I rented here for a day, since I was from out of town and I was going to new york city. I asked the agent multiple times, how much would the tolls be, he said approximately 30-40 dollars. I said even though that is steep its fine, when I got back home, I was shocked to see 3 separate charges for tolls on my credit card totalling over 80 dollars, which also included multiple charges of 5 dollars for service charges. I was told during pick up that the vehicle had an easypass, hence there would be a discount on tolls charges. When I contacted the location to get further clarification I was told that the person answering the call was just filling in for the day, and he could not provide me the help I requested and that he will get his manager to give me a call back. It has been a number of days I am still waiting for the call back. Avoid renting from this location at all costs. So they respond with a standard bot response, instead of actually addressing the issue at hand. Terrible customer service, avoid this location.
• CC

  Christina

  May 7, 2026
  1.0
  We reserved an XL SUV from the Rio Grande location a month before our trip. A couple of days before pick up, they called to confirm and even asked if we wanted a vehicle with "captain's chairs." When my husband went to pick it up the day before our trip, they informed him they had no XL vehicles available and sent him 40 miles north to Absecon, where they had a Jeep Wagoneer. Before leaving the lot, my husband noticed the front tire seemed a little low. Enterprise could not identify the issue, so they offered to put the full-size spare on the tire. My husband didn't feel comfortable using the spare in case we ran into another issue on the road and needed a spare. They sent him to a contracted tire shop 20 minutes away, where they replaced the old tire with a supposedly brand-new tire. Later that night, while we were packing the car for our early morning trip, the same tire, the newly replaced tire, was again appearing low, so, hoping it was just a sensor issue, he filled it up with air, and by the next morning, the tire seemed to hold up. As we began driving, however, the psi would drop every so many miles. We contacted Enterprise multiple times, and we were bounced between roadside assistance, other Enterprise locations, and additional tire shops. The problem was that there were no other Enterprises in the area we were traveling to, and when we called around to Enterprises on the way, there were no XL vehicles at any nearby locations. We were sent to a contracted tire place on our route, which unfortunately couldn't look at the tire for another hour and a half. To avoid further delaying this trip, my husband changed the tire himself to the spare. We had to empty OUT all of our luggage from the back of the truck in a parking lot to access the spare release. What a terrible way to start a trip. We're all stressed now; the kids were worried. After finally arriving at our destination and leaving the vehicle parked for several days, we thought the worst was behind us. Until we packed the truck for home and began to drive, WHEN THE OTHER FRONT TIRE WAS NOW READING LOW!!!!!!! Here we go again, stopping at a local gas station to use their air pump, but this time the problem was easily identified: when my husband removed the plastic cap, the valve stem was actively leaking!!! We were in a small town, on a Sunday, hundreds of miles from home, WITH ANOTHER TIRE ISSUE. It was like a nightmare that wouldn't end. My husband replaced the plastic cap, and we drove 22 miles to an Autozone, where they said they could fix the tire, but they'd have to deflate the tire and remove it to fix the valve stem, but it would take some time. They advised that if the plastic cap was holding, leave it alone and get home as soon as possible. We purchased stronger metal stem caps to replace the plastic caps, just in case we lost the plastic cap, since only two of the tires, one being the spare, even came with a cap! So we spent the entire ride home, worried, praying, stressed out, on plastic cap life support as my husband called it!! We got home, emptied the truck, and drove it immediately to the Rio Grande location, where we dropped the keys in the lock box since it was a Sunday. My husband spoke to the manager the next day, who apologized and said they had discovered that the rim on the first tire was cracked. They would only charge him a reduced rental rate. I am writing a review because, for the life of me, I cannot figure out HOW they could have the nerve to charge us ANYTHING!!! It was the trip from hell, from the promise of a vehicle they didn't have, to the driving to multiple locations, to the repeated tire issues and stress of a family vacation that we really never take. But what is most frustrating is that this entire situation could've put my family's safety at risk, only to have to PAY in the end? A reduced rental rate does not adequately address what happened. I will never rent from Enterprise again. Save yourself the stress and hassle, put the miles on your own car, and don't bother renting one.
• KY

  Kimberly Yoder

  Apr 5, 2026
  5.0
  Alex was very patient with all my questions and made the “rental process” clear and easy to understand. The rental price was quite reasonable We only rented it for 2days, but I missed driving it the day after I returned it. The Buick mini van was a dream to drive. I will definitely come back to Enterprise. (I’ve used the Enterprise in EHT before. Same excellent service, yet somehow I didn’t see a survey afterward). Keep up your quality service & thanks again!!!
• NN

  nicole2009ification

  Mar 30, 2026
  1.0
  Do not rent from this enterprise they are scammers I have dealt with enterprise so many times and never had a problem until I came to this location. The manager Alex is so ignorant and rude. I would never come here again. They charged so many charges in my credit card and caused my limit to exhaust and it got me all kind of fees from my credit card company. That’s how many charges they put on my card that were unauthorized. My insurance company paid them a ridiculous amount of money and then they charged me even more. They said that I brought the car back with less gas than what they gave it to me, but that was a complete lie. I brought it back with even more the manager, Alex has got to go. I have no idea who would appoint him manager of anything. He is sickening excuse for customer service.
• PS

  Peter Sampson

  Mar 30, 2026
  1.0
  I’m writing this review on behalf of my wife Nicole she rented a car from there which the insurance company sent her up with and after she returned the car, they slammed her credit card with all kind of charges. The manager Alex of this store is a sad excuse for a manager I have no idea how anybody can put him in charge. He is so rude. He doesn’t return a phone call and when he does get on the phone, he is so ignorant was not helpful at all. He was not clear about anything in the contract when we picked up the car and then he lied on the phone just to slam our credit card for over $300 in nonsense charges. We returned the car with more than a half a tank of gas and they charge me for gas when they only gave me the car would a quarter of a tank go to a different location because he is unhelpful the guy Mario, who works in the store tried to be helpful, but Alex, who is the manager and a sad excuse for one isn’t helpful at all. I will be reporting this to the corporate office of how we retreated and how they slammed my credit card. I will also be disputing the charges with the credit card company as nothing that they did was clear.

Frequently Asked Questions About Enterprise Rent-A-Car