Gerber Collision & Glass

Reviews

• TG

  Tyler Gatrost

  Aug 24, 2026
  5.0
  Great auto body shop. Kept me informed along the way with progress and changes. I would highly recommend them to anyone needing body work.
• GW

  geraldine wilkins

  Aug 4, 2026
  5.0
  Gerber Collision and Glass are the Best in Omaha.
• CD

  Cassaundra DeLong

  Jul 20, 2026
  5.0
  I had a wonderful experience! The work on my car was amazingly done. The customer service was awesome. They made sure I knew step by step and answered all my questions. I will definitely go back and recommend this place.
• DP

  Dennis Portillo

  Jul 10, 2026
  1.0
  Took my vehicle in to get an estimate and associate Matthew Mikula seemed like very stern, tense, not a friendly approach or helpful approach. It seemed as if he was just trying to get me out the door as quick as possible. I got my vehicle looked at by him and Matthew told me he would send the estimate to my insurance. A month later and no estimate was ever sent. My insurance company also tried getting ahold of him multiple times but never answered. I called today and he said I wasn’t in the system, that if this was even the right location and so I read him the address and everything to confirm it was the right place and he still said I was no where in the system. He eventually finds me and says the estimate was sent and the account was closed. I told him my insurance never received anything. I then proceed to tell him I’m confused onto how I’m not in the system and claimed an estimate was sent but never received and yet closed my account without an update or anything. Even over the phone he just had a tone and attitude. He said he was going to try and resend it today. But over all experience wasn’t friendly nor great.
• BC

  Bobbi Cook

  Jun 18, 2026
  5.0
  TL:DR 10 OUT IF 10 WOULD RECOMMEND! Took my car to Gerber, as it was one of the options offered to me by the insurance of the person who did a decent number on my bumper. I'm sure I've vaguely heard of them in passing, but I had no idea at the time I picked them to do my repairs, that I'd made the best choice I could have! I cannot speak to their pricing, as my repairs were fully covered by the other party's insurance. However, I can speak to every other part of my experience with them (also, I'm a girl that knows very little about car repairs, and I feel like that matters. I can change a tire...in theory lol and I taught myself how to change my brake and plate lights this year. Thats the extent of my car knowledge). I'll leave the rest of my review in sections. Customer Service 10/10 Gerber went above and beyond to make sure that by the time my vehicle was returned to me, I really had no serious questions. From receiving text updates throughout the entire process, to a few direct calls from Matt re: the progress of my repairs, Gerber was in constant contact with me for the entire time they had my vehicle. From my in person interactions, to phone calls, I was consistently encouraged to ask all the questions I could think of. Each question or concern was also met with a thoughtful, considerate, sometimes funny, but always respectful and professional response. I never once felt that I was being patronized or taken advantage of. The level of genuine communication that was offered to me by all the staff, but especially Matt, made me feel like a valued regular customer, and not just an insurance claim referral. My car was also returned to me cleaner than it had been when I dropped it off (both interior and exterior). This to me definitely counts as customer service, as I had no expectation that any cleaning would be included in the scope of the work (outside of what would have been necessary to repair my bumper). Short of doing a full detail, my interior was VERY well vacuumed, all the surfaces were clearly wiped down, and my exterior - including my tires - had been given a good clean. I could tell that all of my personal items that hadn't been neatly placed together in a box, were gently removed, and put back, so they could clean the inside of my car. I'm fairly certain they would've cleaned my trunk too, had it not been such a disaster! From communication, to their work/materials standard, they do the things that you never see in just the repair itself, but make all the difference. Truly top notch, above average service in every way! Actual Work/Quality of Repairs 10/10 I cannot speak highly enough about the quality of my repairs thus far (I've only had my car back for about a week, but so far so good)! From having a standard of quality that had them reject and return materials they felt to be subpar to complete the repairs to their standard, on two occasions. To taking the extra step of making sure my car came back to me cleaner than they recieved it (interior and exterior). I really cannot complain at all. They exceeded my expectations, or rather what other repair shops have trained me to expect, by simply having an above average standard of excellence for themselves. When a shop's baseline is 'Excellence', that's the kind of guarantee, and comfort as a consumer (not knowing much of anything about car repairs) that you really can't pay for. Repair Process Communication 10/10 I was kept informed both via text, and direct phone calls from the shop during EVERY step of the repair process. Repair Timeline 9.9/10 They originally thought it would take roughly 7 business days to recieve the parts they needed, and then complete the repairs. Even after having to send parts back twice, they still finished a day earlier than the original estimate! Overall Recommendation? YES! Gerber is now not only at the top of the list for my own repairs. They are solidly the #1 place I'd recommend to anyone needing similar work, or any other repairs I know Gerber handles. Can't speak highly enough about the work, or the people!