Brakes Plus

Reviews

• MN

  Mikey Ngoyi

  6 days ago
  5.0
  It was great service at brakes plus and they looked out for me!
• MB

  Maggie B

  May 12, 2026
  5.0
  thought i was coming in for a simple fix, unfortunately it was more than anticipated, thankfully lucas, a service advisor, and the manager jacob gave me all the information i needed to ensure i can drive around safely.
• CS

  Cody Simpson

  Apr 29, 2026
  5.0
  Great customer service, caring staff, and fast turnaround!! They also offer a generous first responder and military discount! Last week, my car wasn’t completely aligned after the first time I brought it in. I came in and 30 minutes before close since I just off shift to see if they could fix it. Ryan helped make sure that they got the alignment corrected at no extra charge before they even closed for the day! Thank you for your help!!
• ZP

  Zack Peck

  Apr 19, 2026
  3.0
  This place sucks I went in for simple brake change yesterday on Saturday and they made it almost undrivable with the loudest clunking sound. Closed on Sunday so I missed a whole day of work cost me almost as much as breaks cost. If you are going to be incompetent at least be able to help people 7 days a week. Had mechanic come look they didn’t out bolts in calipers absolutely dangerously negligent when you specialize in brakes. DO not take your car here unless you are ok with your car getting totaled from a brake change. Edit:They reached out quickly to me on Monday refunded me and offered to tow my car and repair it. Also gave me $500 in credit also. Refund check but could take. 2nd edit: looks like they damaged my hubcaps during repair. I have replacement but jeeez Louise. Those things are flimsy they break easy, but at least tell me you accidentally broke it, especially after the unbolted caliper.
• YB

  Yesica Bearden

  Apr 3, 2026
  1.0
  So Brakes plus had been a long time go to for my family & I. Until recently. The management has changed and the new manager Jacob has nothing besides money on the brain. I took my daughter's car in for an oil change in February and Jacob came out with a cabin air filter told me I needed a new one in the car began to open the pleats in the filter showing me the dirty parts. I advised him no thank you I will put it in on my own. So I go to Advanced Auto right next door while they finish up with the car & get the cabin air filter. I head home & change the filter. To my surprise the filter Jacob showed me and the filter I removed from the vehicle were 100% different. I was so disappointed. We had previously taken our Volvo in December for not taking a charge and to put a battery in and turned out to be a almost $1,300 alternator... Took his word for it. Now in March, our same Volvo while traveling on the interstate loses speed and we tow it to a local shop with the issues with Brakes Plus not wanting to take it back knowing now that they deceive people. The local mechanic could not get a diagnosis and said since Brakes did your alternator take it back there because there were codes with alternator issues. We tow it to Brakes & give them the run down of what happened. Jacob calls the next day and says "there is nothing my tech found wrong with the alternator, I will need to charge a $99 diagnostic fee to find out what is wrong with it" I agreed. He calls back and says the fuel pump is the issue. Quotes me almost $2,400. I said no- I will have it towed home and figure it out. Well, turns out the issue was the charge pipe coming from the intercooler from the turbo going into the throttle body was disconnected. NOT the fuel pump. This pipe is right next to the alternator had they actually inspected the alternator as they said they did they would have seen the fact when they installed the alternator they failed to secure the pipe. I have never been so disappointed with people as I have with Brakes Plus. It used to be a place where a female could come to and know they are not going to be swindled and overcharged, but no longer. I will now be moving to a different shop who cares more about the human walking through their door vs making an upsell.

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