Braaten's Quality Auto Service

Reviews

• JS

  John Steckler

  Sep 15, 2026
  5.0
  Had my front struts replaced for SIGNIFICANTLY less than a certain dealership in town was claiming they could do it for. About a week later, noises started at the front. I took it back and asked them to have a look. They admitted that one of their techs got really excited about torque values, which caused the sway bar to snap, hence the source of the noise. They replaced it for free, gave me a free oil change coupon, and even helped me figure out why my windshield wiper was on the fritz, and fixed that, too. Do you understand how rare this type of honesty and integrity is?! The humility to say "we messed up, and we'll make it right," is just something you don't see at all anymore, and my faith in humanity is up today. As a bonus, they let me buy one of their 3D printed creations for a modest price. Would HIGHLY recommend this shop for vehicle repairs. Great skills, reasonable pricing, and unmatched integrity. Will definitely use this business again.
• BK

  Brittany Kemper

  Sep 8, 2026
  5.0
  Our car broke down on a roadtrip and we had local friends who recommended that we have it towed to Braatens. Braatens was awesome and had it looked at as soon as they were able to even though they were swamped coming off of a busy Labor Day weekend. They were very professional throughout every interaction and even though there was a chance the car wouldn’t be able to be fixed the same day, they worked super hard to get it done before they closed. We were so thankful to be able to get the car back quickly so that we could get back on the road home toward Minnesota. Thank you Braaten’s!
• KG

  Kathy Guzman

  Aug 17, 2026
  5.0
  Super in every way!!
• JH

  J H

  Jul 2, 2026
  1.0
  I was quoted a little over $1,000 for a repair on my car. I took one of my days off from work to get there a couple hours before noon as I was told it would take some time to do the repair. When they were done 4 hours later the bill was $1,900... Turns out they forgot to put a little over $800 worth of parts on the quote. Funny that it was mentioned they had noticed that mistake beforehand and thought it was weird. It would have been nice to know they noticed that BEFORE doing the work and charging me, not after. But mistakes happen, that I could understand to a degree. What sits less right with me is that I watched my vehicle sit there for a whole hour, untouched, before they took it in. Then they closed for an hour for lunch. I was at the shop for just a hair over 4 hours and was charged 4 hours of labor at $199 an hour. But wait... If my car sat untouched for a whole hour (it was in my vision the entire time as I was in the lobby, this length of time is not an assumption or exaggeration), and if they went on an hour lunch, really only 2 of those hours were accurate. So ~$400 of my money went up in smoke for no good reason on top of the quote almost doubling. Cool. Super sad, actually. I had heard good things from people about this place, but like I said that doesn't sit right with me. If something had come up that was unexpected, stuff happens I get the price going up for additional parts and labor. But they noticed their +$800 parts mess up before starting work and didn't inform me, and then charged me for twice the time it took?? And in reading other comments, they apparently charge $199 an hour for labor when their warranty doesn't apply. If that's true, I was not informed of that which would have been real nice knowing ahead of time that I have no warranty on the repair. So if you like quotes almost doubling, paying $199 an hour for parking, and paying $199 for other peoples lunch time, I'd highly recommend. I just hope their quality of work is decent, seeing as I'll be traveling across the state multiple times in the near future.