Safelite AutoGlass

Reviews

• RB

  Randy Barstad

  6 days ago
  5.0
  The Technician reached out and said he could arrive earlier, which was great news and he was very professional and did an extremely good job. Very pleasant to talk to would definitely recommend Safelite.
• KS

  Kevin Shannon

  May 10, 2026
  5.0
  I had zero problems. Appointment process was quick and easy. Service was about an hour shorter than projected. Highly recommend this location.
• KP

  Kristin Penoyer

  May 9, 2026
  5.0
  I had a chip in my windshield and called Safelite, it was easy to make an appointment. The location was around the corner from my work so it made drop off easy. Once I dropped it off , they had it repaired within the hour or so. Super convenient and easy.
• TT

  Tyler

  May 1, 2026
  2.0
  So safelite advertises anywhere delivery. Which was not the case. They also advertise install now pay later. Which was not the case. I asked the lady in the office about that and she specifically said they don’t do that. They only do payment upfront. Highly dissatisfied with the false advertisements.
• TG

  Tina G

  Apr 25, 2026
  2.0
  They get 2 stars for the first two experiences I had there in the last 10 years which all went perfectly. However, my most recent windshield replacement in Jan. of 2026 was a terrible experience. The woman at the front asked if I wanted wiper blades (I said no as I had recently gotten new ones on my own). She said ok and told me by total was $350 (that’s what my insurance deductible was) sounds good so I handed over my credit card. When my vehicle was ready I got a message saying I was charged $425 so I called and asked about that before I even went back to the shop to get my car. They said oh that’s the cost of your new wiper blades. I said no I didn’t want wiper blades put on. They said ok I think we can grab your old ones still and put them back on. They said it was all taken care of and I could come get my car. Well fast forward a month later and my credit card statement says I was still charged $425. They refunded me $350 then recharged me $350. But that still leaves me paying a $425 bill. I had to call 5 times to get this resolved. My case was escalated to managers and they swore someone would give me a call to fix it but no one ever did. Every time their customer service line tried to call the shop no one answered. (You cannot call the local shop directly). On my 5th phone call I had to say I’m not hanging up until someone fixes this over charge. Finally some manager near St. Cloud got on the line to fix it and was sort of chuckling about what a mess this was but it’s not really funny to me. And even then I had to call the manager back 2 additional times because it still wasn’t processed when she said it would be. In their internal notes on my bill they said, “customer changed mind about wipe blades” but that is false I never asked for them or wanted them from the get go. I also was not happy with the replacement of the windshield itself, there is a piece of rubber sticking up and flapping around the edge but you best believe I won’t be going back there to have it fixed.

Frequently Asked Questions About Safelite AutoGlass