Enterprise Rent-A-Car

Reviews

• WD

  Will Davidson

  Jul 2, 2026
  1.0
  Horrible experience. Vehicle made it through our journey but thought we’d get stranded multiple times. I tried to return the vehicle and exchange it but nothing was available when we were told there would be.
• RK

  Robert Kehm

  Jun 18, 2026
  1.0
  This place is as friendly as dmv on Friday before they close. I called to ask basic questions and they wanted literally all your private info immediately . They all ready assume from the rip you want this car. Be very careful people of this place. The lady Rose I spoke with was very abrasive almost combative.
• RJ

  Ryan Jensen

  Jun 9, 2026
  1.0
  I called for general information. I expressed my personal needs for car usage, and the need to drop off on a Sunday. I had to ask if early drop off was possible, as I was told the default is to drop off Monday morning... 'oh yes, we have a key drop'. I'm happy to do your job. Then I asked; 'I just get in my car and go?' 'No, you leave your keys in the drop box.' Confused, I asked why Enterprise needed my keys. 'We don't need your keys, you leave our keys in the drop box'. YES, YOU SAID THAT. AFTER I DO THIS, DO I JUST GET IN MY CAR AND GO?! 'NO, you leave your keys in the drop box'. I hung up. I'll never do business with Enterprise EVER.
• CC

  CountryApple2013

  May 22, 2026
  1.0
  Confirmed rental,went to pick car up no car stay away from this place.did nothing to help nothing.
• MW

  melissa wiles

  Jan 29, 2026
  1.0
  Don't go here!!!!! WORST experience of my life, in general my experience with Enterprise has been HORRIBLE!!! Where to begin??!! When the auto shop dropped me off (hour half from home) the place was not open, it said be back, I sat almost 2 hours in a lot, waiting. I live in ND, was in SD, had an accident, I was told on my first call a vehicle will arrive with the tow truck. That did not happen, tow man said dispatch told him they couldn't get in touch with location to continue journey. I call back, the mess got worse. It cost me a lot of money and missed work getting back home. Multiple attempts to reach someone at the office, I called other locations, the story is overwhelming and exhausting! I was told from a different location, the employees walked out including management and, surrounding areas were covering the pre-booked ateas, but, she couldn't help me, because it's not her location, she gave me a number to call, again...not their department, Ill transfer you, not their department...see where I'm going....to a dead end. Frustrated, I tried the next day, and after, and again later...nothing. Charges to my credit card, still can't get anything solved. I received a call almost 2 weeks later, asking if I need a rental, I told my story to the lady, she basically was like, not my department. Rental was repaired, a bill was sent to my home, I'm a traveler, not there. I received a phone call in December wanting payment, the same month bill was sent out, and I found email in SPAM. I explained everything that has occurred (too much to put here, I'm being basic) she transferred me to the correct department, I told my story, the lady seemed empathetic, said this is not how we represent our company, several apologies. Told me she is escalating this. Now, I'm receiving threats to collections, not allowed to rent from Alamo, Enterprise and National (no hard feelings here)Still have not HEARD from ANYONE, still have not had my charges refunded, still have not heard how being left in a different state, town of 300, to get myself home, is going to be handled. I have spent hours, Multiple phone calls, I have heard excuses, given absurd reasons, but no resolution. If I could tell the whole story, you would understand my anger and disappointment. I will hitchhike before I ever use this company. My insurance had an account with them, is the only reason I had used them, to begin with. My deductible for the accident they were avidly chasing me for, that truly wasn't that long past due, per se ,but enough for them to threaten collections with-in a month, has been paid...now for me...September to current and still nothing, we'll, obviously customer service is NOT the company strong point Good luck if you choose this company!! With the rating of stars, I'm sure I'm not the only horror story