Enterprise Rent-A-Car

Reviews

• AR

  Alex Roosen

  Aug 26, 2026
  5.0
  I had to utilize a rental while my car was in the shop. Britt, Alyssa, Keith and the rest of the team were spectacular. Wonderful customer service and excellent communication skills. Hopefully my car won't be in the shop to the point where I need a rental, but if it is I hope I get to deal with them again.
• GM

  Gypsy Morningstar

  Aug 22, 2026
  5.0
  Great customer service. They picked me up from the garage and I was able to leave the rental at the garage when I picked up my car
• JS

  Jane Steelman

  Aug 15, 2026
  5.0
  Incredible experience at Enterprise of Wake Forest. Britt was very accommodating and easy to work with. I highly recommend this Enterprise shop if you ever need to rent a vehicle.
• CT

  Christopher Townsend

  Aug 7, 2026
  5.0
  I was extremely satisfied with my Enterprise experience. The representative who assisted me went above and beyond to accommodate every request I had and was an absolute pleasure to work with. I was also impressed by how professionally she communicated with and directed her staff. Her customer service and professionalism truly stood out. She was kind, patient, understanding, and always had a smile. Because of her exceptional experience, I’ll definitely be back next month!
• MS

  Mia Sloan

  Jul 22, 2026
  1.0
  I had an extremely disappointing experience at the Enterprise location on Lois Road in Wake Forest. From the beginning to the end, this experience was frustrating and far below the level of customer service I would expect from a national rental company. The communication, professionalism, and overall customer service at this location were extremely poor. Every employee I interacted with lacked basic customer service skills and made what should have been a simple rental process unnecessarily stressful. One of my biggest concerns was the lack of communication regarding charges. I was not informed that I was accumulating a balance on the rental until after the balance was already accumulated. Customers should not be left unaware of charges being added to their account. Clear communication and transparency should be a basic part of the rental process. Thank god for being able to lock my account. There is honestly no telling what other charges would have appeared. Additionally, I was provided a vehicle with a low fuel level. I returned the vehicle with the same amount of fuel that was in it when I received it, yet I was still charged an additional $20 fuel fee. This felt unfair and showed a lack of attention to detail and accountability. Unfortunately, my insurance company selected this location, and I wish I had been able to choose a different Enterprise branch. This location has left a very negative impression due to the lack of communication, poor treatment, and unprofessional interactions throughout the entire process. I rarely leave negative reviews, but this experience was unacceptable. I hope management takes the time to address these issues because customers deserve better communication, transparency, and respect. THIS LOCATION SUCKS!

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