Enterprise Rent-A-Car

Reviews

• KP

  Kelly Peppers

  6 days ago
  1.0
  Twice we reserved a vehicle through Enterprise, and twice we arrived to pick it up only to be told there was “no reservation” in the system. Even after providing our reservation confirmation numbers, we were told their employees had made a mistake and that there was “nothing they could do” because they were busy. I even tried to explain this was for my daughter’s wedding !!! What made the experience even worse was the customer service from the manager. He was rude, repeatedly spoke over me while I was trying to explain the situation, and offered absolutely no solution or attempt to make things right. A reservation should actually mean something, especially when people are relying on transportation plans. Very disappointed with the lack of professionalism, accountability, and customer care. I would not recommend this location based on our experience.
• KL

  kimberly longnecker

  May 7, 2026
  5.0
  Excellent service ! Friendly and professional.
• DP

  Don Parlow

  May 4, 2026
  5.0
  Kyle and Dylan are very friendly and go out of their way to assist with the rental. I’ve rented here several times and will definitely go back
• SG

  Sawyer Gaffney

  Apr 16, 2026
  1.0
  Booked a reservation and got an email a day before saying my reservation was canceled as they were overbooked. When I called to book another vehicle or have my booking moved to another location, they were unable to help and suggested I try online. Won’t be booking with enterprise going forward.
• LM

  Laurie Mallery

  Apr 14, 2026
  5.0
  I want to highly commend Dylan, Grayson, and Kyle for their exceptional service. They are incredibly knowledgeable and made the car rental experience both easy and stress-free. In contrast, my previous experiences with a former female employee at this location were quite disappointing. She often displayed a poor attitude and seemed unwilling to assist with the rental process. On multiple occasions, she changed our rental vehicle requests at the last moment, which disrupted our trip planning. Furthermore, she once intentionally placed my boyfriend into a completely different vehicle after learning he would not be returning it to the Southport branch. I am very pleased with the current staff and the improved level of customer service at the Southport office. Dylan, Grayson, and Kyle are a much better fit for your team, and I appreciate the positive changes.

Frequently Asked Questions About Enterprise Rent-A-Car