Southern Pines Nissan

Reviews

• MM

  Mark and Gabby Mayo

  Aug 25, 2026
  5.0
  I had an exceptional experience working with Southern Pines Nissan, specifically Jeff, Devyn, and Alterric. Together, they make a fantastic team, consistently working in sync to address any and all of my questions and concerns throughout the process. Initially, there was some miscommunication on my part, as I focused on only one of my priorities during my vehicle search. Impressively, they were able to make that priority a reality within just a matter of hours. However, I later realized that I had several other important factors in mind that I had not clearly communicated. Rather than becoming frustrated, they took the time to listen, fully understand my complete list of priorities, and essentially "go back to the drawing board" to find the vehicle that truly met my needs. Their ability to adapt, remain customer-focused, and make my priorities their priorities was extremely impressive. Beyond their professionalism, they were simply great people to work with. They were friendly, approachable, and genuinely enjoyable to talk with throughout what is often a stressful car-buying process. I will absolutely return to Southern Pines Nissan for any future vehicle needs, and I would highly recommend that anyone in the market for a vehicle not only start their search here, but specifically ask for Jeff, Devyn, and Alterric. The three of them have earned a nickname from me: "The Dream Team." Thank you all for an outstanding experience and for going above and beyond to ensure I drove away in the right vehicle.
• HS

  Hydia Smith

  Aug 18, 2026
  1.0
  To Whom It May Concern, I am writing to formally express my serious concerns regarding my recent experiences with the service department at your Southern Pines Nissan dealership. During my previous visit, which was only a few months ago and was for an oil change, I was specifically told by the service department that my brakes were in very poor condition and needed to be replaced urgently. Based on that recommendation, I understandably believed that my vehicle required significant brake work. However, during my visit today, I was told that my brakes are fine and do not need to be replaced. These two assessments are completely contradictory, and I would like an explanation as to why I was previously told that my brakes were in very bad condition when I am now being told that they are fine. I also had a coupon for a free tire rotation, which I expected to be honored. Instead, I was told that the tire rotation could not be performed because there was an issue with my tires. This is particularly concerning because during my previous visit, I was told that my tires were in perfect condition. When I questioned this discrepancy, someone in the service department told me that they had made a mistake when documenting my tires as being in great condition during my previous visit. That explanation raises even more concerns for me. If the condition of my tires was incorrectly documented previously, how am I supposed to trust that the inspections, recommendations, and documentation being provided to me today are accurate? The conflicting information regarding both my brakes and tires has left me questioning whether the work and vehicle inspections being documented by the service department are being performed and recorded accurately. As a customer, I should not have to wonder whether I am being given truthful and reliable information about the safety and condition of my vehicle. I also repeatedly requested to speak with a service department manager during my visit. Despite asking multiple times, I was unable to speak with a manager or have my concerns addressed by someone in a supervisory position. I find this unacceptable, particularly given the seriousness of the conflicting safety-related information I was provided.
• VH

  Veleda Horton

  Aug 17, 2026
  5.0
  Isaac is absolutely incredible! He is a very valuable asset to your team. I really appreciate his positive attitude and assistance.
• RA

  Rebekah Anne

  Aug 10, 2026
  5.0
  Great experience. Service manager took home my vehicle to get a clear understanding of what I was describing. I was happy with the work. Shannon in the service department handled everything for me and made it a seamless transition for me and got my vehicle back in a timely manner.
• CC

  ChrisInman

  Jul 27, 2026
  1.0
  2014 Kia Soul serviced on 6-09-26 at 2:30 pm My 2014 Kia Soul was serviced at Southern Pines Nissan Kia on the date listed above. On July 14, 2026, at approximately 2:58 p.m., I called the service department because I had a question regarding the recent work that had been performed. Although I was told the vehicle was ready that afternoon and I appreciated how quickly the work was completed, I noticed afterward that the car was bogging down when I accelerated. I simply wanted to understand what might be causing the issue. During the call, I asked whether the technicians test-drive vehicles after completing repairs. It was a genuine question, asked calmly and without frustration, as I was trying to determine whether the issue might have been present during the service. Before I could finish my question, I was hung upon. When I called back, I was informed that I would not be able to speak with a technician or anyone else regarding my vehicle. If that is company policy, I completely understand and respect it. However, the conversation felt more argumentative than helpful, which was disappointing. My intention was never to complain about the work that had been completed. I was simply looking for guidance on what my next steps should be so I could prepare for any additional repairs. This vehicle is my primary means of transportation, and it has been serviced exclusively by your dealership throughout the four to five years I have owned it. The interaction improved when I spoke with the service department manager. He took the time to listen to my concerns and offered practical advice about what he would personally check if it were his own vehicle. That was exactly the type of assistance I had been hoping to receive from the beginning, and I genuinely appreciated his willingness to help. After spending nearly $300 on the recent service, I was concerned that the vehicle was still not operating as expected. Before committing to additional diagnostic or repair costs, I wanted to better understand what my options were. I was also informed that towing is covered for up to 100 miles as long as I continue having the vehicle serviced at your dealership. I appreciate that benefit; but it was not free. I understand that the dealership is a business and that repairs and diagnostics come with associated costs. My purpose in reaching out was not to seek free services or dispute the work that was performed. I was simply looking for guidance and a helpful conversation about what the next step should be. This was my primary vehicle for work, as well as helping my mom get to her cancer treatments as well. I had no other choice but to purchase a new car from another car lot next to you guys when I would have loved to keep my business loyal with Southern Pines Nissan Kia, but I did not feel valued any longer.

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