Enterprise Rent-A-Car

Reviews

• DB

  Donald Berglund

  4 days ago
  5.0
  The Southern Pines Enterprise site is well run. Excellent, professional staff. And the vehicle we had was excellent.
• LR

  Leslie Ray

  Aug 20, 2026
  5.0
  Van was so amazing with wonderful customer service! Very helpful and knowledgeable and made the process so smooth. The new manager there is absolutely phenomenal and has a great repor with her staff and makes the environment relaxed and smooth.. Thank you all so much!!
• SS

  San Sal

  Aug 20, 2026
  5.0
  Richard assisted me with a unique situation. He was extremely and genuinely caring, there is no script with him. I highly recommend working with Richard for your rental needs, especially if you need to transport a disabled person who is able to stand and pivot to transfer into a vehicle. The Hyundai Kona worked perfectly, as the passenger seat has a manual height adjustment. The wheelchair (folded) fit perfectly in the rear cargo space with rear seats flat.
• AH

  Athena Hatzianoglou

  Aug 14, 2026
  1.0
  Extremely frustrating experience with Enterprise. This is now the second time I’ve been told that a vehicle would be available for me, only to arrive and find out that they don’t actually have a car available. What makes it worse is that when I try calling the location, they rarely answer the phone, so I’m constantly forced to call the 1-800 number just to get any information or assistance. When I finally go into the location, I’m told they’re “busy,” yet I’ve personally witnessed employees sitting around talking instead of helping customers or answering the phone. If you know a customer is coming to pick up a vehicle, the vehicle should actually be available when they arrive. And if there’s an issue, customers should be contacted ahead of time instead of being left to show up, waste their time, and then figure it out themselves. This has happened twice now, and I’m honestly disappointed. The lack of communication and customer service is unacceptable. I shouldn’t have to repeatedly chase down a company just to find out whether the car I was promised actually exists.
• CC

  Cameron & Chelsea Chappell

  Aug 4, 2026
  1.0
  I had a very disappointing experience with this Enterprise location. I booked a standard car the morning of my reservation. Shortly afterward, the assistant manager called and tried to upsell me to an SUV, saying it was the only option available. I told him I was happy to wait until the next day for the standard car I had reserved instead. At that point, the call abruptly ended. When I called back to ask what had happened, he said he hadn’t hung up on me. I again explained that I was willing to wait until the next day for the reserved vehicle, but he told me he was no longer willing to rent me a car. When I asked to speak with the store manager, the call ended again. I’ve rented from Enterprise many times and have never experienced customer service like this. Regardless of the circumstances, refusing service after a customer asks to speak with a manager and ending the conversation instead of trying to resolve the issue is unprofessional. I would not recommend this location based on my experience.