Enterprise Rent-A-Car

Reviews

• AH

  Ali Hashmi

  Aug 26, 2026
  5.0
  Top-Notch Service from John Pickler at Enterprise! ⭐⭐⭐⭐⭐ I recently rented a car from the Enterprise location in Smithfield, NC, and I have to say—John Pickler made the entire experience absolutely seamless. From the moment I walked in, John was professional, friendly, and incredibly efficient. He took the time to walk me through my rental options, made sure I got a great vehicle that fit my needs, and had me on the road in no time. What really stood out was his customer service. He was patient with all my questions, explained the rental agreement clearly with no hidden surprises, and genuinely seemed to care about making sure I was satisfied. It’s rare to find someone who combines that level of knowledge with such a warm, approachable attitude. If you’re in the Smithfield area and need a rental car, definitely ask for John Pickler. He’s a real asset to the Enterprise team and turned what could have been a routine transaction into a genuinely positive experience. Five stars all the way!
• KN

  Kathi Nixon

  Aug 25, 2026
  1.0
  I have been sitting here waiting for a car - or anyone to help me with the car that was reserved for me by my insurance company - for 1 hour. The one guy who acknowledged I was actually here (I had an appointment to come in at 3:30) mumbled something about "not having anything" and then disappeared. No one else has said anything to me in the past 40 minutes. In fact, there is a phone that has been ringing for 10 minutes straight, 4 customers standing here and apparently no one working here. Worst customer service I have ever experienced. Here is a picture of what I have been looking at since 3:35. I do not recommend coming here for any kind of help at all if you need a car. Or anything at all.
• BR

  Blanca Richardson

  Aug 23, 2026
  5.0
  Both check in and check out was a great experience! Super fast and both reps that helped me were super friendly and knowledgeable! Will be back!
• KH

  Kirstey Henderson

  Aug 20, 2026
  5.0
  My rental experience was fantastic. I was actually pretty hesitant at first to rent with any big companies due to several horror stories ive heard from a few friends of mine. Most of my rentals have been with Turu up until this trip. John was who I delt with at this location and he was great! He got straight to it, made my check in quick and painless, and the drop off option was so convenient. John offered all options to me and took the time to check the vehicle for a spare tire when I asked. He had a smile on his face and did not make me feel like a burden, as most places do in today's world. 5 stars all the way and will definitely use you guys again. Please make sure to take care of John so he is still there for my next rental!
• CB

  Chuck Beddow

  Aug 3, 2026
  1.0
  Complete nightmare at this location. We had reserved a rental 2 months prior for our trip to Orlando for a family gathering. When we arrived at our scheduled time 5pm, they didnt have a van for us, there was one there, but they said it was already reserved. Long story short the manager was supposedly not there and last minute had to go to RDU due to the time. My wife filed a complaint and we were supposed to get a call back from the regional manager, never received one. 3 times we called to ask for a chat with them and no call. When we finally were able to speak to the location manager, he refused to tell us who the regional manager was because he didnt know their own policy. Completely incompetent location management and if the regional manager gets to read this, just know that the location manager made you look incompetent as well. Save yourself the time with this location, you'll have better luck at RDU.