Deacon Jones Chrysler Dodge Jeep RAM

Reviews

• RN

  Rich Nixon

  3 days ago
  3.0
  It took two trips to get an oil change and tire rotation, which I had purchased through a service plan. The first time, I brought my Grand Cherokee in at my scheduled appointment time, and was ushered to the waiting area. At 6:00, and after waiting for three hours, I noticed that the service area appeared to be closing. I walked back to the service office where I saw my car sitting in the exact place I had left it! It seems no one had done anything with it. While the staff was very apologetic, I still had to come back another day. They did offer to comp me the service, but I pointed out that it was already free with the maintenance package I had purchased. I will go back for my one remaining “free” oil change when the time comes, but after that I’m pretty sure I’ll use another mechanic.
• TP

  Thomas Patience

  3 days ago
  4.0
  Great experience! After first encountering an issue with the car we expected to test drive, we worked closely with Ems to find a vehicle that met the requirements of my teenage daughter. We found a vehicle that my daughter fell in love with. Closing the deal was a breeze! Thanks Ems for your guidance through this buying experience!
• PL

  Peter Laabs

  Aug 26, 2026
  5.0
  My Ram needed service, not routine. I had attempted an appointment at the dealer where it was purchased, they pushed me out a week. Deacon Jones got me in the next day and provided the repair in a timely and professional manner.
• JQ

  Johnny A. Quevedo

  Aug 18, 2026
  2.0
  Had the truck in shop for two week then when I went to pick it up I pay the bill around $2700got my keys was about to leave till I stop decided to inspect the parts and saw that the three bolts holding the strut completely loose even took one off of my hands took it back to the shop that was poor quality control imagine the technician left 3 bolt loose on my truck I can’t even imagine other customers vehicles
• SS

  Scott

  Aug 13, 2026
  3.0
  I purchased a 2025 Dodge Ram new and it has had a few issues that needed to be fixed. Now the Dealership fixed it all but the last issue was my engine light. They hooked the computer up to my truck and it gave a code, some “Atmospheric sensor” or something like that. The thing is, I made an appointment to have the engine light fixed. Getting the code and matching it to the problem takes, at max, 5 minutes. I made my appointment at 8:30am and I was, of course, early. I stayed at the dealership from 8:30am to 12:45pm for a sensor. At 12:20ish they told me it was fixed but asked if I wanted my oil changed. It still had almost 50% life left but I said ok. That took 15 mins. They gave me my keys and I was done. So, 3 hours and 50 minutes to fix an engine light the computer diagnosed in 1 minute and 3 hours and 49 minutes to fix said sensor. I should not have to wait 4 hours and17 minutes for a sensor. Remember the oil change took 15 minutes at the very end after they fixed to main problem.

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